Register (or login) on our website and you will not see this ad.
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According to the above URL :-
"There�s a delay with your Sky Broadband & Talk order which we�re working hard to fix. If your installation or activation dates are affected, we'll let you know."
Well I am browsing via my newly activated Sky broadband, so ......
Why do these companies pay good money for software that doesn't do it's job?
Keef- Sheerness Kent UK - Sky via Technicolor TG582N
Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Message has now changed and tells me my broadband has been activated a couple of days ago. 
Still saying there is a problem with my phone. 
"Your Broadband subscription was activated on Tuesday 6 December.
There�s a delay with your Sky Talk order which we�re working hard to fix. If your installation or activation dates are affected, we'll let you know."
How can I have broadband without a phone?
Keef- Sheerness Kent UK - Sky via Technicolor TG582N
Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Thu 08-Dec-16 19:25:09)
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Transferring from someone else?
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Yep. Been with Plusnet for the last twelve months, but they don't seem interested in customer retension.
Keef- Sheerness Kent UK - Sky via Technicolor TG582N
Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Then you will still have part service on BTW and part on Sky's network if that's the case.
Which would help to explain your question
As with most companys, it's all about the new customer only.
Your previous ISP list is awesome, I remember pulling my hair out to get on the list of X-Stream and sceaming.net. Never tried any of the others apart from AOL(beta tested the 0800 access). The best years of my internet life brother!
Edited by deleted (Sat 10-Dec-16 16:03:58)
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"Your Broadband subscription was activated on Tuesday 6 December.
Your Sky Talk phone line was activated on Thursday 8 December."
I wonder when they are going to tell me, as they promised? And why?
As, you say companies aren't interested in any but new customers, which is very short sighted but results in my list of former ISPs for one. 
Keef- Sheerness Kent UK - Sky via Technicolor TG582N
Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I guess it varies from system to system. When I had my main ISP put in the order stayed in the pre activation status for 3 days before it changed. Did not affect the service though.
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I've no doubt it is a cockup by Openreach, but that doesn't excuse Sky from letting customers know.
Similar thing happened when I swapped from EE to Plusnet. Plusnet blamed EE and EE blamed Plusnet. My point is broadband relies on an active phone line and when you pay for a package that is what you should get, not half a package!
Keef- Sheerness Kent UK - Sky via Technicolor TG582N
Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I totally agree BUT it could be worse you could have no current phone line to Plusnet at all and therefore no internet, i've seen it happen so many times but it's now why they always do Broadband migration first thesedays
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Yep: that is what happened when I moved from EE to Plusnet.
They really do need to get their act together as it puts a lot of people off transferring providers!
Keef- Sheerness Kent UK - Sky via Technicolor TG582N
Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Agreed! :/
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"My point is broadband relies on an active phone line"
I don't think that statement is true. I had no dial tone, nor could you call our number for over a week a few years ago but still had Eclispe internet connection.
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
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You are correct, the only requirement is a physical copper, dosen't need to be active but most people believe it does
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Could anyone explain this technically?
Keef- Sheerness Kent UK - Sky via Technicolor TG582N
Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Best to talk to someone that knows how the connections are made at the exchange.
I suspect the connection from the cab goes to the exchange and splits in two - one to the phone setup and one to the DSL setup.
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Edited by broadband66 (Mon 12-Dec-16 14:11:27)
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My question is still on the table then.
Keef- Sheerness Kent UK - Sky via Technicolor TG582N
Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I suspect the connection from the cab goes to the exchange and splits in two - one to the phone setup and one to the DSL setup.
Think of it the same as what you have at home on a large scale - but yes, the copper wire is split using a similar splitter and voice services go to the voice rack and data/DSL goes to the DSLAM.
Now its more complex when you use Sky and/or TalkTalk where they have a single Integrated Services unit which does both functions in one.
This is why it is possible to have a break in one of the two wires somewhere in the street, and still have a partial (speeds reduced) DSL service but no voice service.
plusnet unlimited fibre 80/20 since 2 Jun 14 - Sync as of 7th Aug 16: 55,355/10,291 kbps with G.INP
17 years of UK broadband since 1999 ntl:cable modem trial -Router: Asus RT-AC68U with HG612 - BQM
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It's the only logical explanation!
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
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