BTOR charge for leaving SKY - how much is the standard exit

Hi

I understand if you leave BTOR's adsl service they charge your ISP which is passed onto the customer.

Does anyone know what the up to date charge is?

Regards

I think it's £31 but the actual charge given to you is up to Sky, so knowing what openreach charge will just give you an indication of the charge - Sky can charge more or less than this.

I guess you're cancelling broadband or switching to Virgin cable?

I spoke to SKY in retentions chat but the agent quit it as soon as I asked the question in online chat.

I then decided to speak to billing on the phone (Agent Alison in Leeds) who said she has never ever heard a charge being placed on a total cease by BTOR which is passed onto the customer.

Any clues?

Does someone have the email address for SKY for me to send a copy of the call recording to them
denying this termination fee?

Thanks

seems very strange how long is your contract for

Been out of contract for at least 6 months

According to https://www.sky.com/help/articles/charges-for-ending... early leavers are not charged one, so why should you be?

You are quite correct.

Just had it confirmed by the Executive's Office sky do not charge the £31.00 termination fee

Regards

I think this charge also applies if you move broadband by a cease and re-provide rather than migration.

This almost happened to me inadvertently.

I moved to Sky ADSL just over a year ago and scrupulously followed the Gaining Provider Led (gpl) migration. Post Office landline got notified but Eclipse (ADSL broadband) claim they didn't so when I was live with Sky, Eclipse started a cease which included that fee. I wasn't having that. It's not up to a consumer to get the system to work, plus they were incorrectly charging VAT on a cessation of service charge. I asked for a deadlock letter to start the countdown for escalating to arbitration. They then decided to waive all charges as goodwill. Wasn't impressed after being a customer 13 years ... rant over.

Edited by ehteam (Wed 22-Feb-17 13:07:34)

The charge does apply on a cease and reprovide, but as noted it's a charge between BTOR and the ISP. Whether this is passed on to the customer is up to each individual ISP's terms.