|
|
|
Hi,
I have been trying to move my elderly mothers broadband from Sky to TalkTalk. However, when I start an order on TT's website it advises she would need a new line and phone number. This also happens with John Lewis broadband.
Has anyone got any idea why this is the case? I know that she is on Sky ADSL and Sky Talk so is on an LLU ADSL line. However, I didn't realise this would mean she wouldn't be able to move elsewhere without loosing current phone number!
Thanks!
|
|
|
Which provider supplied the phone number before?
When ordering are you picking the path that lets you say you have an existing phone line?
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
|
Phone number originated from Origin broadband. I am entering my mother�s number in to the TalkTalk website when ordering. It asks me to confirm the house number she lives at and then advises:
�We have been unable to transfer your number across to TalkTalk, but we have found a line at your address which we will activate. You won�t need an engineer visit and you�ll receive a new phone number in the post.�
I tried contacting Sky (their call centre is closed today) and I contacted TT customer services who told me to speak to TT sales who were not interested in speaking to me unless I placed an order with them over the phone (which I didn�t want to do). Typical!
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
Okay it may be that Origin does not have porting agreements in place.
If originally number was a BT one then should be no problem
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
|
Number originated with Origin but was ported to Sky without issue. It�s now I am trying to move from Sky to TT (or elsewhere) that I am having an issue. Why would it matter what Origins porting agreements were at this point?
|
|
|
Because the porting agreement still has to involve the original range holder.
What does https://www.telecom-tariffs.co.uk/codelook.htm say for the owner of the range?
Matt
|
|
|
|
It says the original operator is BT.
|
|
|
That should rule out being a porting agreement problem.
Has the number ever been with Talk Talk before?
Matt
Edited by uno (Thu 01-Mar-18 22:22:10)
|
|
|
|
No. Just Origin and then Sky.
|
|
|
As to why, only they could really tell you.
Might be that Origin used Talk Talk and they can't re-import your number again but it's really hard to say from the limited information their site provides.
Matt
|
Pages in this thread: 
Print Thread
