Well maybe, except half my bandwidth appears to be being reserved on the off chance that another device might need it.

Edited by _Resonance_ (Sat 14-Jul-18 10:48:59)

If this was a standard feature of the Sky FTTC service it would show up clearly in one of monthly roundups, i.e. single thread speeds would be significantly different to the other providers.

More investigation needed to say that Sky hardware is reserving bandwidth, QoS controls generally do not work like this, i.e. running QoS will reduce the top speeds a little but not by the margin you are seeing.

Yes true and I imagine more people would be complaining on here or other forums. I�ll have to contact Sky I guess, but getting them to understand the problem, let alone do anything will prove difficult. Might just be less stress to cancel and go elsewhere. Looking online you have 30 days from your connection going live.

Edited by _Resonance_ (Sat 14-Jul-18 16:27:22)

That does sound more like congestion, or bad WiFi connectivity or a faulty router.

The whole system is designed to avoid the issue just discussed.

It used to be 8 days from install but last time I checked was start of the 2017. You don't get back any install fees AFAIK.

Definitely not a WiFi problem, as that test and several others I've done are over Ethernet. I'd go with congestion as well, if not for the fact that the problem exists in the early hours. That leaves the router I guess. I'll give Sky a ring and see what they say.

Maybe ask if they can supply one of the older Sky Hub 2 routers. They work fine on FTTC, mine holds sync fine at 80Mbit. The downside is that the wifi isn't as good as the Q router, but they do have 4 ethernet ports (albeit only 10/100 speed) and no built-in QoS.

In reply to a post by DoomWolf:

Maybe ask if they can supply one of the older Sky Hub 2 routers. They work fine on FTTC, mine holds sync fine at 80Mbit. The downside is that the wifi isn't as good as the Q router, but they do have 4 ethernet ports (albeit only 10/100 speed) and no built-in QoS.

Just got off the phone to them before reading your message. They are sending a new Sky Q Hub to see if that fixes the problem. Thanks for the reply anyway.

I've been doing a bit more testing myself. I turned WiFi off in the hub config pages so there was nothing connected to it except my PC over Ethernet. Problem was still there. So it's not like it's reserving bandwidth for other devices and causing issues that way.

Fingers crossed it's just a dodgy hub and the replacement fixes it.

Arrrrg! New hub, same problem. Just my PC connected.

Edited by _Resonance_ (Tue 17-Jul-18 13:21:45)

sending the same type of hardware was unlikely to solve the problem.

I dont think its congestion.

Flick through the router UI, if you see anything like QoS or deep packet inspection firewall, turn them off and try again.

Hi Chrysalis, thanks for the reply. I'd already been through the settings to see if there was anything obvious that could be causing problems, but nothing I can see.

Surely though, if it was a hub (settings) problem then this forum would be full of people complaining?