Any other Zen users experience 10 minute outage last night?

Looking at BQM and router logs my Zen connection went down for 10 mins around 11:45 pm last night (20/4).

According to the logs on the Fritzbox the line stayed in sync but the PPP session dropped and couldn't be re-established for 10 mins.

I suspect it was planned maintenance but there isn't anything on the Zen support pages.

Just curious if anyone else has seen a drop at that time? I'm on the London POP BTW

I'm also on london.
I didn't see any issue on 20th - but I have had similar drops from time to time.

Yes, I see similar disruptions, the PPP connection goes down, the actual DSL signal stays up and shows the same SNR and speed as before.

Strangeley enough attempts to re-dial PPPoE do NOT help, whereas a complete restart of the router (Draytek 2860) does help.

After the first incident on 20 April 2021, 10 am, my latency went up from 12 ms to now 22 ms.
After the 2nd incident 22 April 5:15 pm, latency went down again from 22 to 12-ish ms.

I have not contacted ZEN support, as I didn't feel like going through a pointless fault finding session in my own wiring etc etc.

Edited by mHm (Thu 22-Apr-21 17:40:24)

In reply to a post by mHm:

I have not contacted ZEN support, as I didn't feel like going through a pointless fault finding session in my own wiring etc etc.

I spoken to zen live tech chat today but all they really done is just sent a ticket to noc and monitoring my line via pinging it from Zen's end. Would be great if you live chat to them also for another user who experiencing the issue https://www.zen.co.uk/contact-us

Edited by francisuk25 (Thu 22-Apr-21 18:38:22)

Hi, I experienced a 15 minute outage on 2021-04-21 starting at 23:30. VDSL2 sync was undisturbed. https://imgur.com/HHldpwh

I suspect it's scheduled maintenance/update of firmware on Zen's Huawei routers in NGA exchanges but they do not seem to make this information public on either of their status pages. Zen seems to like keeping details of their network a secret.

Edited by tickopa (Thu 22-Apr-21 21:07:06)

Happened to me on the 18th February and 30th March around 10pm each time. Wouldn't mind but this is my typical time to be watching Netflix

Not sure why they don't schedule maintenance after midnight.

Have had similar episodes twice now, weeks apart. I assumed it was something resetting at Zen.

In reply to a post by mikel543:

Looking at BQM and router logs my Zen connection went down for 10 mins around 11:45 pm last night (20/4).

According to the logs on the Fritzbox the line stayed in sync but the PPP session dropped and couldn't be re-established for 10 mins.

I suspect it was planned maintenance but there isn't anything on the Zen support pages.

Just curious if anyone else has seen a drop at that time? I'm on the London POP BTW

ive got a m8 who works at zen and he confirmed there was a drop on All lc exchanges for about 10 mins (ill be honest not sure what LC stands for ) but confirms it was kind of wide spread

ash