A&A having to borrow customers hardware?

[06/15:42:05] <AlistairC> I've got 2x WS-G5483
[06/15:42:13] <RevK> drPoggs: is that right ? ^^
[06/15:42:16] <AlistairC> is that comaptible?
[06/15:42:20] <drPoggs> AlistairC: Lemme hceck
[06/15:42:40] <drPoggs> AlistairC: Yup, looks right
[06/15:42:44] <Eusa> It's not supported.. but is compatible
[06/15:42:56] <bill> those are the ones

AAISP said...

The team working on our box are making some progress, so it is a race to see who gets the service working first.

LOL, a race. A snails race by how things have gone today.

A&A have posted a full post mortem here - http://aaisp.net.uk/2009-01-06.html

An outage of this length is a poor show but A&A have accepted their share of the blame and it looks like they'll be compensating customers.

It's a shame that A&A have got off to such a bad start this year. In so many ways (viz customer service, transparency and honesty, continuous quality monitoring, bonding, etc) they lead the way, but they really need to sort out these outages..

yes this is aaisp's single biggest problem, outages were the reason I left them as every other aspect of their service was very high quality.