AAISP email support

The testing, though simplistic, appears to support the notion that big isn�t always better, at least when it comes to email based customer service quality. The top ten positions were almost all exclusively held by smaller providers, with the little known but often highly commended AAISP deserving an extra special mention for coming 1st, albeit only by a very small margin; Fast.co.uk, NewNet and IDNet were all close to the top.

UK ISP AAISP responded to say: �We take support very seriously. Customers can talk to us on the phone, email, irc, usenet and sms and we will try and respond promptly however they communicate. We train all of our staff to be able to answer questions, or find someone who can.�

Meanwhile, many of the big boys, such as AOL UK, BT, TalkTalk, Tiscali and Sky, could be found languishing in the bottom half of the table and clearly need to put more effort into their email support. Vispa Internet, which has been rather quiet this past year, seems to be losing its quality niche and, like AOL UK, failed to even reply.