Hi,

I'm on 21CN, and up until just before christmas I could sync at about 17,000kbps but that has dropped down to about 5,000kbps at the moment. I think my sky+ was to blame, so I've removed it from my telephone socket and am now waiting to see if speeds pick up again.

If not I'm sure AAISP will look into it and point me in the right direction, which is another reason for migrating in as IDNet didn't seem too interested in helping me.

I'm with IDnet at the mo. And I to am thinking of moving to aaisp I can't fault Idnet for their customer service but since I moved house in Dec. I have had nothing but issues with my connection - admitedly they appear to be faults outside of Idnets control an example would be the repeated issue with Peterborough BRAS but I can't get any information out of them as to what BT are attempting to do to resolve the issue. I mean for at least 2 weeks I had no internet at all between the hours of 6pm and 6am and after 6am the issue would appear to resolve itself usually after a resync/loss of connection at about 5:20am it was pathetic.
And I am starting to hate the fact that once the Idnet offices close its impossible to get any information regarding possible problems which would be causing me connection issues.
And I to have noticed dodgy speeds after about 6pm and they just don't seem to care and I get the idea that they resent my repeated emails/phone calls asking them to look into the problem. On repeated occasions while corresponding via email they just stop replying.
Reliabilty has become a real issue at the moment I hate the fact that when I wake up or return from leaving the house the first thing I find myself doing is checking the status of my connection and whether it has dropped etc. I am just looking for a service where I can find out what issues are current within the BT network (or whatever you'd call it) and any steps that are being taken to resolve the issue.
And after repeated emails with an aaisp support rep and then someone in their sales dept. I'm seriously considering making the move.
The only slight concern I have with aaisp is their packages and the whole unit approach? And I may have to end up paying slightly more to get a similar package with IDnet.
Can anyone post experiences with aaisp regards reliabilty etc.
I to also think that if I move and have issues I may end up going back to IDnet.

This may sound like a rant and I apologise but at the end of the day I am paying for a service and expect certain things yet at times its almost as IDnet don't have similar expectations and to be honest I wish sometimes they'd just tell me that they can't provide the level of service etc that I am looking for.

Its funny but since I migrated to IDnet in june of last year I have had nothing but issues which would appear to have been down to BT and problems with my line but I was hoping that moving house would resolve these issues but apparently not.

Anyway lol omg I am just gonna post this as it could go on for days!

Edit - while typing this my packet loss has gone thru the roof again seriously!

In reply to a post by hstatick:

Yeah thats the link I've been on I can see some info about my account but no graphs and no details on my usage?

I seem to remember that it all appeared a few days after I went live with them

Maybe it takes a few days for the system to set itself up.

In reply to a post by PuncH:

Hi,

I'm on 21CN, and up until just before christmas I could sync at about 17,000kbps but that has dropped down to about 5,000kbps at the moment. I think my sky+ was to blame, so I've removed it from my telephone socket and am now waiting to see if speeds pick up again.

If not I'm sure AAISP will look into it and point me in the right direction, which is another reason for migrating in as IDNet didn't seem too interested in helping me.

wow that is a heck of a drop

Well I think its good to rant

I can only tell you my personal experience. My speeds are now consistent with AAISP even in the evenings I get good throughput despite being on only 20CN, in fact they give me the best service in that way of any ISP I have used (except for when I have line faults ). Your dodgy speeds in the evening would possibly either disappear as mine did or would be sorted out for you

The status pages are wonderful so at least faults can be instantly seen by users . Even me, who is the most non-techy person here, can use the irc channel as well for help. More instantaneous than email.
The control panel gives you more to play around with than you could ever dream of from an ISP, takes a lot of the stress away.

The unit pricing whilst initially looking difficult is actually very good indeed and if you do migrate you may actually find its cheaper than IDnet as don't forget AAISP peak hours are business hours 9-6 Mon-Fri. so weekends and evenings are'cheaper'.

New house wiring okay ?

I don't quite understand your post - you say you cannot fault Idnet for their customer service in the opening line and yet then go on to berate them for not caring about your problems and not answering emails. You say they resent your repeated emails/phone calls and then you say that if you migrate to AAISP and are not happy you will migrate back again. Why? And which is it.... satisfied or really annoyed with Idnet because I am confused.

I'd be peeved if my emails weren't answered and I had no internet between 6pm and 6 am each day so am puzzled as to why you cannot fault them!

Yeah just a bit! It didn't get that low in one go though.

It all started one evening when I just could not connect to any websites, despite remaining sync'd to the exchange and my PPP session remaining stable.
I phoned IDNet who activated "super stable". Couple of days later it became apparent I was one of many users affected by the Peterborough BRAS issues so I didn't really need the super stable.

Anway my speeds gradually got lower and lower until they hit 4700kbps and things stabalised and then by connection was unbanded by the DLM and I was syncing at 15000, but not for long!

It all went downhill again and I'm now sync'd at 5200 having removed my sky+ box and connection the router to the test socket.

I've also now asked IDNet to remove super stable (which they've done) and I'm now back in the normal BT faceplace on the mastersocket. Minus the Sky+ box.

I'm sure AAISP will keep any eye on my line and get any problems sorted so that I can sync at 17000kbps again

Update:

DLM kicked in this morning and my sync is up to 16122kbps. Lets hope it stays that way. If not I'm sure AAISP will help

In reply to a post by PuncH:

Update:

DLM kicked in this morning and my sync is up to 16122kbps. Lets hope it stays that way. If not I'm sure AAISP will help

They will, best tech support of any ISP I've been with by miles.

Well of course if you are on an AAISP BT Wholesale connection, you will still have to wait for the BT bod to get off his backside and press a few keyboard keys