Looking to join AAISP

Hi guy

I am looking to make the move to AAISP but I have a few questions.

1. Part payment - my employer will be paying for my broadband but I am wanting to know if there is a facility to "top up" my allowance of units to save exceeding my agreed amounts with my employer

2. Virtual Path contention - If you have experienced contention at the exchange level, how successful have you been with AAISP getting these faults resolved in a timely fashion? I currently experience crazy first hop latency most evenings (400ms+) and terrible downloads. Currently on Zen

3. Tracerts - Can you perform a traceroute to the bbc news website and also to 178.32.50.149 which is my colo box on OVH?

Appreciate this is a bit of a needy post but any help is appreciated, including comments from AAISP themselves

Cheers

Deep Blue

1. There is no part payment or cap. If you use more, you pay more. They raise an invoice at the start of each month detailing what is due - just pass this to your employer.

2. I can't answer as I have no experience of this.

3. Traceroutes below (I'm on fastpath):

Text

1 23 45 67 89 1011 1213 1415 1617 1819

traceroute to www.bbc.co.uk (212.58.244.71), 30 hops max, 60 byte packets  1  90.155.53.53  10.181 ms  11.086 ms  12.014 ms 2  90.155.53.41  11.981 ms  13.197 ms  13.167 ms  3  195.66.224.103  15.120 ms  15.089 ms  16.866 ms 4  212.58.238.129  18.008 ms  17.976 ms  17.944 ms  5  132.185.254.145  18.902 ms  19.621 ms  20.579 ms 6  * * *  7  132.185.254.109  40.865 ms  41.755 ms  40.625 ms 8  132.185.255.148  13.529 ms  12.620 ms  14.535 ms  9  212.58.244.71  12.796 ms  13.324 ms  13.240 ms  traceroute to 178.32.50.149 (178.32.50.149), 30 hops max, 60 byte packets 1  90.155.53.53  9.895 ms  10.724 ms  11.676 ms  2  90.155.53.41  13.058 ms  13.017 ms  14.787 ms 3  195.66.224.220  15.669 ms * *  4  91.121.131.177  23.392 ms  23.362 ms  23.330 ms 5  91.121.131.13  26.286 ms * *  6  213.251.191.25  27.170 ms  16.844 ms  17.912 ms 7  178.32.50.149  17.891 ms  17.443 ms  17.362 ms

2. Virtual Path contention - If you have experienced contention at the exchange level, how successful have you been with AAISP getting these faults resolved in a timely fashion? I currently experience crazy first hop latency most evenings (400ms+) and terrible downloads. Currently on Zen

I had a problem a couple of years ago on my exchange with serious VP contention and A&A were extremely good and persisted with BT until BT finally agreed that there was actually a problem and moved me over onto the the other VP which was far less congested.

When it comes to getting BT to actually do their job properly A&A really know what they are doing.

Thanks for your comments guys - it's the news I really wanted to hear!

I am on 20CN as my exchange is Market 1 - don't know if this makes all that difference to latency and the like?

Well a Market 1/20CN exchange (like mine is as well) seems to means BT won't bother spending any money on it unless they ABSOLUTELY have to, so things like Capacity upgrades etc take a long time, but assuming the exchange is running ok then the latency doesn't look that much different to a 21CN exchange.

Hi Deep_Blue,
We're happy to help with problems, congestion etc... sometimes resolving problems within other parties networks (BT exchanges etc) can take a bait of time, but we will persevere!

In reply to a post by andrewhearn:

... but we will persevere!

and prevail!

In reply to a post by andrewhearn:

Hi Deep_Blue,
We're happy to help with problems, congestion etc... sometimes resolving problems within other parties networks (BT exchanges etc) can take a bait of time, but we will persevere!

I really appreciate the responses from you all, I will be getting the wheels in motion to migrate I reckon

@andrewhearn - have you guys got any plans to axe the nighttime special?

In reply to a post by Deep_Blue:

@andrewhearn - have you guys got any plans to axe the nighttime special?

No plans to.

these guys are great, they really are, move to them, you'll have no problems, they offer a great first class service.

I was with them for a good while, and they sorted out a long running rein fault, i only left them, because i needed to save money, so went with a cheaper suppler but overall they are a great ISP.

In reply to a post by houseparty:

these guys are great, they really are, move to them, you'll have no problems, they offer a great first class service.

I was with them for a good while, and they sorted out a long running rein fault, i only left them, because i needed to save money, so went with a cheaper suppler but overall they are a great ISP.

Indeed, you can't go wrong with A&A.

I've left a couple of times myself over the years to try and get a larger daytime allowance but on both occasions I got my mac code and was back at A&A inside a week the experience was awful. Sometimes you just take A&A's great service for granted as it is so consistent but for me they stand tall above ALL other ISP's and I've been with a few over the years.