MAC code

i requested a mac cod online over 10 days ago but still not got it

i thought the law was 5 days ?

In reply to a post by shedboy79:

i requested a mac cod online over 10 days ago but still not got it

i thought the law was 5 days ?

Yes, Ofcom who are the telecommunications regulator (set the laws for the industry) say ISPs must (by law) provide a MAC code to a customer within 5 days of it being requested. They must also be unobtrusive.

Complain to AAISP by post using Ofcom's template letter and see your MAC code appear very quickly

thanks

i may just do that

Thats odd.
When I migrated out I had a mac within less than a minute as they seemed to use an automated process to send them out.

I'm sure a quick phone call would sort this out straight away without the need for getting into a formal complaint process.

Checked your spam folder?

In reply to a post by gmoorc:

Thats odd.
When I migrated out I had a mac within less than a minute as they seemed to use an automated process to send them out.

I'm sure a quick phone call would sort this out straight away without the need for getting into a formal complaint process.

Checked your spam folder?

have just done it again and no email, checked in spam folder etc etc

That's unlike them. Something must have gone wrong with I thought was an automated system. Suggest you call or pop
irc during business hours tomorrow, I'm sure they'll be able to rectify very quickly indeed.

Edit: s/our/or/

Edited by ionic (Mon 27-Aug-12 18:41:07)

all sorted now

thanks

In reply to a post by shedboy79:

i thought the law was 5 days ?

5 working days!

There were only 5 working days in the last 10 calendar days.

Hi shedboy79,

I'm glad it's sorted now...

MACs are normally emailed out within a few minutes of them being requested. If you're able to email in with the details we can look to see what the delay was in this case.

In reply to a post by andrewhearn:

Hi shedboy79,

I'm glad it's sorted now...

MACs are normally emailed out within a few minutes of them being requested. If you're able to email in with the details we can look to see what the delay was in this case.

Hi

Thanks for replying

the fault was actually on my part, sorry

I am very sorry to leave, you have been a great isp but we need the internet during the day a lot more now as we are about to have our second child and my wife will be in a lot more. Maybe if you ever change your packages when day time is the same as evening time i would come back.

Thanks again for your excellent service

Might the Home::1 tariff help there as an alternative to jumping to another ISP, getting rid of the peak/off-peak split?

(I'm in the opposite boat right now - approaching the end of my year's FTTC commitment and thinking of jumping to A&A when I can. Last year, I could get FTTC but not Be ADSL, which on the tariffs at the time ruled out A&A; the arrival of Home::1 seems to make it viable for me.)

Not everybody is eligible for Home::1 My request to switch was declined. Cant use Netflix during the day with AAISP, and I have to queue all my downloads for 6pm

I'm guessing a business pays for your connection then?

In reply to a post by stuorguk:

Not everybody is eligible for Home::1 My request to switch was declined. Cant use Netflix during the day with AAISP, and I have to queue all my downloads for 6pm

There are some restrictions on Home::1 - mainly that it's for home users and there are no VAT invoices, it's all on the Home::1 page on our website.

You can use Netflix with AAISP though, do don't block or filter anything.

I work from home, so a portion of the bill is paid by a company. I pay the rest.

I'd suggest trying to change the arrangement so you pay it all and your work pay you through expenses. No VAT invoice then so should be eligible.

Yes I had thought of that, but I would still need a VAT invoice.

Maybe there is an opportunity there to do a HomeWorker::1 package. A single invoice to the company for all homeworkers, and separate invoices to each homeworker for their share. Have some sort of flexible billing portal, to manage how much each homeworker pays.

My share is based on the cheapest TalkTalk package. The business pays for the rest.

Depending on how much you're currently paying in total have you looked at office::1 instead?

I worked it out to about £325 + VAT per month!! It would be cheaper to buy the Mrs DVD box sets of everything she watches on Netflix on her days off.

Got to do something. The ear bashing I get because we don't have internet she can use during her days off. "all my mates watch Netflix...why cant we?"

why do you still need a seperate vat invoice?

companies can choose to pay vat.
you can choose to pay the vat part of the invoice. I believe for residental aaisp still breakdown the bill so it shows which part is vat right?
or is it a disaster if you just pay for home::1 yourself?

The terms are, AAISP wont issue a VAT invoice. I know by law they have to produce one if you ask, but doing that every month would be a hassle, and I doubt they would be too impressed.

I'm backed into a corner really. The Mrs keeps questioning why her mates on TalkTalk or whoever can watch Netflix all day, and she cant. She has a point. My business requires a reliable FTTC connection with fixed IP and ipv6. The other option is to get a second FTTC line in with one of the budget ISPs. More expense, but cheaper than AAISP bandwidth prices. I actually did try this once before, and Openreach screwed the whole thing up. I ended up loosing all services for a while, which was a nightmare to sort out. I'm frightened this will happen again. I cant work without the internet, and if I am seen to start melding again, and it goes wrong, it will look bad on me.

Edited by stuorguk (Fri 16-Aug-13 16:56:12)

You can supply your own VAT invoice

In reference to www.legislation.gov.uk/uksi/1995/2518/part/III/made:

(3) Where a registered person provides a document to himself which purports to be a VAT invoice in respect of a supply of goods or services to him by another taxable person registered in the United Kingdom, that document may, with the approval of the Commissioners, be treated as the VAT invoice required to be provided by the supplier under paragraph (1)(a) above.

Thanks. I have been having a look around at what other isp's are offering, and decided to bite the bullet and switch to idnet. Sadly AAISPs pricing is not keeping up with todays usage requirements.

It's clear they don't want you as a customer, if they are prepared to break the law to get rid of you

They are not breaking the law. The law only requires that VAT invoices be issued to VAT registered customers. One of the terms of the Home::1 package is that it is for private, personal, customers only. VAT invoices are issued on all of the unit based packages.

As I said, you can produce your own VAT invoice.