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Standard User Pauli1
(learned) Thu 16-Apr-15 21:14:42
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I've bit the bullet.


[link to this post]
 
After my long drawn out saga with Talktalk for 6 months where they proved to be as useful as a chocolate fire guard, I have bit the bullet and decided to move over to AA.
In fact, at this moment it os only because of the help of AA support that I am even in the position to enjoy the upcoming FTTC service I hope to get!

See here:http://forums.thinkbroadband.com/fibre/f/4384066-issues-with-new-cabinet-installation.html?page=1

I have been impressed with all Ive seen and heard, and as a high user, I need a reliable service and a company that delivers, and after much checking, AA seem to be the company. The only downside I suppose is cost, but If I get the speed and the service, I think it will be worth spending for me what will be an extra £30 -£35 a month for stability. Lets see how it goes. Installation T minus 7 days and counting smile
ISP Representative andrewhearn
(isp) Fri 17-Apr-15 10:03:16
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Re: I've bit the bullet.


[re: Pauli1] [link to this post]
 
Welcome to A&A! If you don't use the phone line for outgoing calls, then moving that to us may save a few pounds - just a thought. Let us know if you need more info though.

Andrew Hearn
AAISP Technical Support
aa.net.uk [email protected] 03333 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User AAuser27
(newbie) Wed 22-Apr-15 12:44:40
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Re: I've bit the bullet.


[re: Pauli1] [link to this post]
 
Hi Paul Ive also bit the bullet and I am now with A&A the support and banter is brill and the control panel is mind blowing!

I also have just a line with OCB and ICB in effect (so no calls either way) which was lifted for testing but is back on here now (recorded message on there to tell them so)

welcome and enjoy!

Edited by AAuser27 (Wed 22-Apr-15 15:47:10)


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Standard User AAuser27
(learned) Sat 25-Apr-15 22:12:35
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Re: I've bit the bullet.


[re: Pauli1] [link to this post]
 
HI Paul so you should have been installed by now - how is it?

I am loving the whole experience with A&A so far.
Standard User Pauli1
(learned) Mon 27-Apr-15 21:42:01
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Re: I've bit the bullet.


[re: AAuser27] [link to this post]
 
Install tomorrow, between 8am -1pm. Looking forward to it.
Standard User dave2150
(experienced) Tue 28-Apr-15 01:11:25
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Re: I've bit the bullet.


[re: Pauli1] [link to this post]
 
Hope your happy with your connection.


A&A appear to be a very good choice for those super light bandwidth home users, or businesses who want added reliability.


I average around 300-400GB per month, which would end up costing me £150-200 on A&A, thanks but no thanks!

I chose Sky FTTC (£20/month) for a completely unlimited connection, and I'm able to max out my line any time of the day.

ISP Representative andrewhearn
(isp) Tue 28-Apr-15 08:52:48
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Re: I've bit the bullet.


[re: dave2150] [link to this post]
 
In reply to a post by dave2150:
I average around 300-400GB per month, which would end up costing me £150-200 on A&A, thanks but no thanks!


We don't aim to be the cheapest, but just to clarify - our "Home::1" tariff with 300GB/month on FTTC would be £55/month, INC VAT (not including the PSTN line, which we can provide for an additional £10/month if required)

All the best everyone smile

Andrew Hearn
AAISP Technical Support
aa.net.uk [email protected] 03333 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Pauli1
(learned) Tue 28-Apr-15 09:15:59
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Re: I've bit the bullet.


[re: andrewhearn] [link to this post]
 
Install went in at 8am this morning. A quick reconfigure of my Apple Airport Extreme and wham!!

Engineer was getting a full 80/20 signal on his test gear from my hallway. I've just run the test and this is what Im showing
[IMG]http://i258.photobucket.com/albums/hh242/Pauli363/43...[/IMG]
Delighted! I am sure it will even out over the next few days. Am I likely to see a fall or an increase?

Edited by Pauli1 (Tue 28-Apr-15 09:19:27)

Standard User Pauli1
(learned) Tue 28-Apr-15 09:21:05
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Re: I've bit the bullet.


[re: andrewhearn] [link to this post]
 
I wouldn't call my usage super lightweight. I signed up for 200gb per month at £45. As Andrew says above, its £55 for 300gb. You must be looking at the old tariffs.
Standard User Pauli1
(learned) Tue 28-Apr-15 09:21:43
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Re: I've bit the bullet. *DELETED*


[re: dave2150] [link to this post]
 
Post deleted by Pauli1
Standard User jelv
(knowledge is power) Tue 28-Apr-15 09:39:58
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Re: I've bit the bullet.


[re: Pauli1] [link to this post]
 
If there are currently not many users on your cabinet you speed could drop as more are connected and cross talk increases. What were the impacted speeds given by the BT availability checker?

jelv

Plusnet user since November 2001
Standard User Pauli1
(learned) Tue 28-Apr-15 10:14:20
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Re: I've bit the bullet.


[re: jelv] [link to this post]
 
In reply to a post by jelv:
If there are currently not many users on your cabinet you speed could drop as more are connected and cross talk increases. What were the impacted speeds given by the BT availability checker?



61.9/12.2

Getting 75/19.9 at the moment. I'm only about 150 yards from the cab.
Standard User Adrian
(experienced) Tue 28-Apr-15 10:29:15
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Re: I've bit the bullet.


[re: Pauli1] [link to this post]
 
I'm about the same distance from my cabinet and seeing similar speeds. I know a few more people are supposed to be on it but I've not noticed any significant variation, sync speed is the same.

In my case it is possible they aren't putting anyone else on it at the moment as it is a replacement cabinet, the original having been demolished by a wayward car, and it runs only on batteries until the mains is reconnected. BT come out twice a day, even on Sundays, to replace them which results in about a 10-15 broadband outage each time.

I was the first person on the cabinet, for just two days before the accident and I am only got back on it after two weeks due to the kindness of a couple of BT engineers who were doing unrelated work in the adjacent phone cabinet. They figured out which pair was mine and just reconnected the jumpers to the fibre cabinet.

Adrian
Standard User jelv
(knowledge is power) Tue 28-Apr-15 10:36:40
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Re: I've bit the bullet.


[re: Adrian] [link to this post]
 
Had you seen https://www.youtube.com/watch?v=TBMoR1NMwVg ? (you'll see the relevance when you get to about 2:25)

jelv

Plusnet user since November 2001
Standard User Adrian
(experienced) Tue 28-Apr-15 10:46:20
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Re: I've bit the bullet.


[re: jelv] [link to this post]
 
In reply to a post by jelv:
Had you seen https://www.youtube.com/watch?v=TBMoR1NMwVg ? (you'll see the relevance when you get to about 2:25)


I love it! It's only inaccurate in that I am an IDNet customer and their support has been first class, keeping pressure on BT OR and keeping me regularly updated. I know, as a former customer, that AAISP would have been just as good. I was just fortunate that my chat with the BT OR engineers that day was with two very obliging guys.

Adrian

Edited by Adrian (Tue 28-Apr-15 10:49:22)

Standard User AAuser27
(regular) Tue 28-Apr-15 16:05:10
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Re: I've bit the bullet.


[re: dave2150] [link to this post]
 
In reply to a post by dave2150:
Hope your happy with your connection.


A&A appear to be a very good choice for those super light bandwidth home users, or businesses who want added reliability.


I average around 300-400GB per month, which would end up costing me £150-200 on A&A, thanks but no thanks!

I chose Sky FTTC (£20/month) for a completely unlimited connection, and I'm able to max out my line any time of the day.


£100 actually but see your point smile
Standard User AAuser27
(regular) Tue 28-Apr-15 16:05:59
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Re: I've bit the bullet.


[re: Pauli1] [link to this post]
 
In reply to a post by Pauli1:
I wouldn't call my usage super lightweight. I signed up for 200gb per month at £45. As Andrew says above, its £55 for 300gb. You must be looking at the old tariffs.


I am hitting about 20GB a month and I am struggling to get any more through so I might well drop down to 100GB but I am on ADSL still
Standard User AAuser27
(regular) Tue 28-Apr-15 16:08:42
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Re: I've bit the bullet.


[re: Pauli1] [link to this post]
 
In reply to a post by Pauli1:
In reply to a post by jelv:
If there are currently not many users on your cabinet you speed could drop as more are connected and cross talk increases. What were the impacted speeds given by the BT availability checker?



61.9/12.2

Getting 75/19.9 at the moment. I'm only about 150 yards from the cab.


ooooh good same for me and I am about the same distance (cab is at the other end of the street)

http://prntscr.com/6z625k
Standard User Pauli1
(learned) Thu 30-Apr-15 11:05:08
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Re: I've bit the bullet.


[re: AAuser27] [link to this post]
 
3 days in and getting a rock solid 74-76mb down/ 17-18.2 up. Even better, I had the whole thing set up in minutes with my own Apple Airport extreme and had no call to ring or contact AA at any time.

Latency seems high at 30ms. Has never really moved in to single figures yet.

Delighted so far. I live in a largish house, and had 3 extenders plugged in with my old line to get a signal in the bedrooms, kitchen and out to the back garden area.

I have now unplugged these as the signal actually seems stronger and I am getting 45/18 via wifi on my iPad and iPhone at the furthest bedroom.

Even way out in to the garden I am getting high 30's.
I forgot what it was like to download a 1080p movie in 3 minutes, or do a google street view search like lightning. Fabulous. I'll need to throttle back though, Ive used over 50gig in 3 days of a 200g allowance. smile

Edited by Pauli1 (Thu 30-Apr-15 17:50:29)

Standard User AAuser27
(regular) Thu 30-Apr-15 12:55:36
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Re: I've bit the bullet.


[re: Pauli1] [link to this post]
 
Sounds brill wink

I won't be going with AA for FTTC for a few reasons but I am glad to see it's working for you smile
Standard User epyon
(experienced) Thu 21-May-15 23:44:37
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Re: I've bit the bullet.


[re: AAuser27] [link to this post]
 
no where near 100

people just are lazy and don't want to check the website

and spread misinformation smile

Talktalk Business - 80/20

TTB speedtest
Standard User AAuser27
(member) Wed 27-May-15 06:16:48
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Re: I've bit the bullet.


[re: epyon] [link to this post]
 
In reply to a post by epyon:
no where near 100

people just are lazy and don't want to check the website

and spread misinformation smile


Oh sorry. I thought working on the 400GB quota FTTC 80/20 with 200GB a month being £50 + £40 for 4 x 50GB + the £10 for the copper pair was £100.

Silly me..

No need to check the website and misinform. It's what I have and what I pay every month. So if I am wrong I will get on the phone for a refund!

Cheers!
Standard User epyon
(experienced) Wed 27-May-15 07:10:20
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Re: I've bit the bullet.


[re: AAuser27] [link to this post]
 
Don't "cheers" me

You where looking at older pricing and where wrong

i said the price for broadband only

you are now on the website desperately looking to make up a £100 per month bill to look correct on the internet

well

10/10 for effort

Talktalk Business - 80/20

TTB speedtest

Edited by epyon (Wed 27-May-15 07:11:29)

Standard User AAuser27
(member) Wed 27-May-15 16:18:16
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Re: I've bit the bullet.


[re: epyon] [link to this post]
 
In reply to a post by epyon:
Don't "cheers" me

You where looking at older pricing and where wrong

i said the price for broadband only

you are now on the website desperately looking to make up a £100 per month bill to look correct on the internet

well

10/10 for effort


Oh get over yourself you stuck up [censored]. I was looking at the current pricing on my bill I didn't even go to the website

Get a grip.
Standard User ferretuk
(regular) Thu 28-May-15 21:52:12
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Re: I've bit the bullet.


[re: epyon] [link to this post]
 
In reply to a post by epyon:
no where near 100

people just are lazy and don't want to check the website

and spread misinformation smile


It would, of course, be considerably more useful (less lazy?) if you'd posted the correct info then?

I make it (for 400GB FTTC broadband):

100GB ADSL : £25
40/10 FTTC : +£10
(80/20 FTTC : +£15)
300GB usage : +£20
2 x 50GB top up : +£20


Total : ADSL £65, 40/10 FTTC £75, 80/20 FTTC £80

If the phone line isn't migrated from BT (for example) as it is needed for calls then there's £16.99 line rental so the total for the fastest connection is just under £100 (as mentioned)

However, dave2150 mentioned that he has the £20/month Sky unlimited package and this also has £16.40 line rental and is 40/10 so the comparable costs are:

Sky : £36.40
A&A: £91.99 (Assuming BT line rental - Could be cheaper with another provider)

Still pretty close to the approx £100 figure mentioned by AAuser27 that you took umbrage with wink

If these figures are wrong, perhaps you'd be kind enough to point out the error?

Edited by ferretuk (Thu 28-May-15 21:53:45)

Standard User mlmclaren
(experienced) Thu 28-May-15 22:26:02
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Re: I've bit the bullet.


[re: AAuser27] [link to this post]
 
I see everyones getting on as usual... laugh

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Sky Unlimited @ 4.2Km > Sky Hub v2
Standard User AAuser27
(member) Fri 29-May-15 00:26:27
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Re: I've bit the bullet.


[re: ferretuk] [link to this post]
 
In reply to a post by ferretuk:
In reply to a post by epyon:
no where near 100

people just are lazy and don't want to check the website

and spread misinformation smile


It would, of course, be considerably more useful (less lazy?) if you'd posted the correct info then?

I make it (for 400GB FTTC broadband):

100GB ADSL : £25
40/10 FTTC : +£10
(80/20 FTTC : +£15)
300GB usage : +£20
2 x 50GB top up : +£20


Total : ADSL £65, 40/10 FTTC £75, 80/20 FTTC £80

If the phone line isn't migrated from BT (for example) as it is needed for calls then there's £16.99 line rental so the total for the fastest connection is just under £100 (as mentioned)

However, dave2150 mentioned that he has the £20/month Sky unlimited package and this also has £16.40 line rental and is 40/10 so the comparable costs are:

Sky : £36.40
A&A: £91.99 (Assuming BT line rental - Could be cheaper with another provider)

Still pretty close to the approx £100 figure mentioned by AAuser27 that you took umbrage with wink

If these figures are wrong, perhaps you'd be kind enough to point out the error?


Thank you for backing this up. He just wants to cause trouble. Like i said I am pulling this info from my OWN billing panel!.
Standard User AAuser27
(member) Fri 29-May-15 23:19:09
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Re: I've bit the bullet.


[re: ferretuk] [link to this post]
 
I notice they haven't replied.

Funny that..
Standard User Lambrettaday
(learned) Thu 11-Jun-15 08:36:49
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Re: I've bit the bullet.


[re: andrewhearn] [link to this post]
 
Well I've been reading through this thread regarding AAISP and most of the input is favourable to AAISP. I wonder what I did that was so wrong when I called yesterday. I decided to join them for a fibre connection after all I've read on here about their great customer service and got quite a shock to be talking to the most rude and unhelpful person I've ever spoken to in a customer service situation. Any question I asked was given a very patronising answer and attitude. I don't know if he was having a bad day but it put me off and I've signed up elsewhere. AAISP should know they have an errant customer service operative who is putting people off from signing up. I don't usually get that sort of reaction from people in any walk of life, all I wanted was a couple of questions answered before I signed up. At least I found out before I signed up with them.

Raymond.
Standard User mlmclaren
(experienced) Thu 11-Jun-15 11:02:28
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Re: I've bit the bullet.


[re: Lambrettaday] [link to this post]
 
In past experience I've felt Andrew's & Arnold talk to some like [censored] because of the little chance of someone paying the high prices for their service... and maybe not being so bright on what they are actually getting...

Once I corrected this their attitude has changed but then I've told them no way after the attitude...

TBH after what I've been hearing from a customer who joined and left within a month or 2 they aren't that great and not very helpful either...

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Standard User Lambrettaday
(learned) Thu 11-Jun-15 16:01:53
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Re: I've bit the bullet.


[re: mlmclaren] [link to this post]
 
One bad customer service operative doesn't make a bad company but how many other customer service operatives at AAISP are like the one I got? Before anyone signs up with them I suggest they have a long conversation on the phone asking many questions to see if they are going to get a good attitude or patronising one. I for one would never even consider joining them again.

Raymond.
ISP Representative andrewhearn
(isp) Fri 12-Jun-15 08:51:09
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Re: I've bit the bullet.


[re: Lambrettaday] [link to this post]
 
This is very concerning and not at all what I would expect from our staff. I am very sorry for this. I would like to get to the bottom of this and review the call. I you don't mind, I'll PM you for a bit more information so that I can get some more details.

Andrew (Manager)

Andrew Hearn
AAISP Technical Support
aa.net.uk [email protected] 03333 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User flippery
(experienced) Fri 12-Jun-15 09:11:07
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Re: I've bit the bullet.


[re: andrewhearn] [link to this post]
 
Good to see an ISP looking at complaints from this site
Standard User mixt
(fountain of knowledge) Fri 12-Jun-15 11:45:37
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Re: I've bit the bullet.


[re: andrewhearn] [link to this post]
 
Not currently a customer, but when I was with yourselves a couple of years back, something happened with my line during the laying of some flooring. It went dead - no dial tone, nothing.

I called you guys and spoke with someone (I forget his name) and I must say, whilst I found the interaction brief with no time wasting of reading scripts (as many customer service staff are trained to do), I did find the individual presumptuous and curt. Presumptuous in the sense that he presumed I hadn't done any of the required line checks before calling in and that it was most likely fault of my own equipment.

Except it wasn't. And I knew it wasn't. I can only presume that when he then decided to check my line on your systems (the BQM monitor etc) and saw all red, he then knew that this was something more serious.

It is of my opinion that the tone of the individual I spoke was slightly condescending, in the sense that he seemed to hold an attitude of superiority (in terms of knowledge) over me. If I was not so technically minded myself, I can see how more non-technically minded customers may have a problem with this tone of interaction.

I didn't make a fuss about it as I didn't see it as a problem. He did his job, raised a fault with BT, engineer was on site within 4 hours and issue fixed.

But AA must realise that not everyone is technically adept as their employees are, and people skills, especially in a customer facing front line role such as customer services, are paramount. Most people don't take kindly to this tone of interaction, and Raymond clearly is one of those people.

Just saying.

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Standard User Lambrettaday
(learned) Fri 12-Jun-15 12:23:55
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Re: I've bit the bullet.


[re: mixt] [link to this post]
 
The difference with my contact with this individual is that I never got any chance to further my inquiries because he chopped of any reponse I was about to make. The word listen wasn't in his vocabulary. I wanted to sign up there and then with AAISP but I needed a couple of questions answered, I didn't get any answers all I got was his own brand of insolence. I did try a couple of times to get him to answer my questions but I think he had his own agenda. I signed up elsewhere but it was really AAISP I wanted to sign up with. Ah well can't have everything. One of the questions I wanted an answer for was about a router. He went into a spin about I would have to use wireless only as they (AAISP?) wouldn't be responsible for the wiring in my house!!!!

Raymond.
Standard User Lambrettaday
(learned) Fri 12-Jun-15 12:27:03
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Re: I've bit the bullet.


[re: andrewhearn] [link to this post]
 
Hello andrewhearn. I have tried to PM you but the message I get is you are not accepting PMs. If you still want info then please contact me again and let me know when you are accepting PMs.

Raymond.
ISP Representative andrewhearn
(isp) Sat 13-Jun-15 22:03:31
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Re: I've bit the bullet.


[re: Lambrettaday] [link to this post]
 
Hi, I've found the PM setting on this forum, I've enabled PMs. Many thanks.

Andrew Hearn
AAISP Technical Support
aa.net.uk [email protected] 03333 400 999

Edited by andrewhearn (Sat 13-Jun-15 22:05:30)

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User clivers
(newbie) Sat 13-Jun-15 22:12:51
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Re: I've bit the bullet.


[re: andrewhearn] [link to this post]
 
Im pretty sure ive encountered this member of staff as well in the past.
Standard User blueacid
(committed) Thu 18-Jun-15 22:09:53
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Re: I've bit the bullet.


[re: clivers] [link to this post]
 
I suppose once the individual is identified, several of their calls will be reviewed to see what action (training / discipline / marching orders) needs to be taken.
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