The soho services are great if the end user is running servers but for the self employed that only want to pay that little extra for a steady connection the price point of the soho grade is way beyond eye watering!
£24 more than Zen's full unlimited office package. I just cant justify that to my customers. "well you could go with AAISP..... It's only £288 more per year, and they will slow your internet down, if you use too much data... but other than that...."
Normally I would back you up on that but Zen don't seem to be what they where 12 months ago IMO... I had there Office Fibre service that you talk of, it suffered minor congestion issues (via there own network "LLU") and whilst there customer service had a better attitude about speed and latency/packet loss issues they still weren't super hero's at solving it.
Also after they mis-sold the service to us, and acted very arrogantly about wanting to move the service to a new address, trying to say we had no choice but to pay £258 and then pay a further £70+ and enter a new 12 month contract and then continue at £50 per month I reminded them that there was other ISP's in the land.
FYI... to cancel the contract out right it was £288 (funnily enough the difference you mention above)
and when AAISP was told of such charges even they where surprised, and they know there one of the most expensive in the land!