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Standard User Slaphead
(learned) Tue 21-Jul-15 18:18:52
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Any news on new packages?


[link to this post]
 
I'm hoping it won't be too long to wait for some good news with regards to the FTTC packages. I know some of this was covered in the recent pricing thread.

If anyone is familiar with the RevK blog: http://www.revk.uk/

This post in June : http://www.revk.uk/2015/06/busy-week.html said 'Then we have some new stuff which I hope we can start next month - no promises, but it may finally mean some new broadband packages which I am quiet sure some people will like. Just watch this space.'

Then this post a little later in June: http://www.revk.uk/2015/06/back-haul.html said 'We may even be able to offer new services soon'

Richard
ISP Representative andrewhearn
(isp) Wed 22-Jul-15 12:22:58
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Re: Any news on new packages?


[re: Slaphead] [link to this post]
 
Hi Richard,

We've nothing to announce just yet regarding the hints of a new package that have been dropped in to RevK's blog smile

All I can say at the moment is to watch this space.......

Andrew Hearn
AAISP Technical Support
aa.net.uk [email protected] 03333 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Slaphead
(learned) Wed 22-Jul-15 13:00:08
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Re: Any news on new packages?


[re: andrewhearn] [link to this post]
 
Andrew,

Thanks for taking the time to reply even if you're not giving much away.

It's nice to know there's something on the horizon. Since the BBC increased the quality of some of their radio streams I'm munching through 1.5Gb a day, quite a hit on the units. Luckily I'm not at home during the day very often.

Richard


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Standard User RobertoS
(elder) Wed 22-Jul-15 13:44:34
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Re: Any news on new packages?


[re: Slaphead] [link to this post]
 
There's a piece of kit called a radio that you can get. Or even a radio channel on TV.
tongue wink

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Standard User Slaphead
(learned) Wed 22-Jul-15 14:07:39
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Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
Well, either is possible if you're prepared to accept their considerable limitations. DAB is worse quality. TV sound quality is usually dire, you can plug them into the hi-fi but then it's just a big and awkward tuner. Not sure about the quality of the radio signal on Sky / Freeview as I've never used them. Then there's the issue of being able to have it playing in multiple rooms, changing channels is a pain. I'l stick with one stream distributed around the house.

Richard
Standard User RobertoS
(elder) Wed 22-Jul-15 15:35:02
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Re: Any news on new packages?


[re: Slaphead] [link to this post]
 
Re DAB, see this discussion.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Standard User stuorguk
(member) Fri 24-Jul-15 12:49:10
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Re: Any news on new packages?


[re: Slaphead] [link to this post]
 
Since the BBC increased the quality of some of their radio streams I'm munching through 1.5Gb a day, quite a hit on the units.


Oh, so that's why my bill is up. We have to schedule everything to download after 6pm. Didn't realise the radio feed is a problem now too.
Standard User arobertson545
(member) Sat 25-Jul-15 23:21:42
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Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
AAISP is expensive, there's no way in getting around that.

If they offered service at a slight premium (emphasis on slight), I would probably switch in a heartbeat. They would also need to offer a landline service with anytime calls - don't really understand why they don't offer this to be honest.

With this I believe they'd attract far more customers which would make up any loss as a result of reduced package costs.
Standard User stuorguk
(member) Sat 25-Jul-15 23:33:33
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Re: Any news on new packages?


[re: arobertson545] [link to this post]
 
AAISP are probably happy being a small quality isp. I don't know about other businesses, but our data usage goes up year on year, but the allowances (daytime) have not, so it's starting to hurt.
Standard User arobertson545
(member) Sat 25-Jul-15 23:35:04
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Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
It would cost us I think £70 a month and that's without a landline.

That's just ridiculous, I don't know who would pay that.
Standard User jelv
(knowledge is power) Sun 26-Jul-15 00:14:58
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Re: Any news on new packages?


[re: arobertson545] [link to this post]
 
In reply to a post by arobertson545:
AAISP is expensive, there's no way in getting around that.

If they offered service at a slight premium (emphasis on slight), I would probably switch in a heartbeat. They would also need to offer a landline service with anytime calls - don't really understand why they don't offer this to be honest.

With this I believe they'd attract far more customers which would make up any loss as a result of reduced package costs.
If they started attracting significant numbers of users shifting more data than the average users they'd face a significant increase in costs.

The sort of user they want are the ones like me - I've only once or twice gone over 50GB in a month, but I'd be prepared to pay a premium.

jelv

Plusnet user since November 2001
Standard User arobertson545
(member) Sun 26-Jul-15 00:15:58
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Re: Any news on new packages?


[re: jelv] [link to this post]
 
I would be prepared to pay a premium too but £70 a month is too much for anyone I would think.
Standard User RobertoS
(elder) Sun 26-Jul-15 01:17:41
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Re: Any news on new packages?


[re: arobertson545] [link to this post]
 
If any of your usage is pure P2P or podcasts then their nighttime 1000GB per unit should help. The 1000GB is not a typo.

The Home::1 100GB is plenty for me.

Then there is the line-only rental at £10 available, with optional VOIP.

I've worked out I could move from my PN FTTC + BT line rental to AAISP + Pulse8broadband line rental for an extra £10pm. Sounds good to me.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Standard User arobertson545
(member) Sun 26-Jul-15 01:18:50
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Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
I don't see any mention of 1000GB on the Home::1 plan?
Standard User RobertoS
(elder) Sun 26-Jul-15 01:25:31
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Re: Any news on new packages?


[re: arobertson545] [link to this post]
 
http://www.aaisp.net/broadband-units.html

The units plan.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM

Edited by RobertoS (Sun 26-Jul-15 01:26:17)

Standard User arobertson545
(member) Sun 26-Jul-15 11:11:25
Print Post

Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
http://www.aaisp.net/broadband-units.html

The units plan.


Even more outrageous cost then blush
Standard User mixt
(fountain of knowledge) Mon 27-Jul-15 09:07:05
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Re: Any news on new packages?


[re: arobertson545] [link to this post]
 
Yes, the "Night Time Special" rate (2am to 6am, every day) is only available on the units plan. They decided not to offer this special rate on the Home::1 plan, because they wanted to "keep things simple" for any customer opting to go with Home::1 (I read this on revk's blog). I personally find this disappointing - they could have offered unmetered usage during these hours on the Home::1 plan - that would have at least been some what useful to folk.

The units based tariff is dangerous. I was fully aware of the kind of antics that could trip me up on such a plan (I was on it for 2 years) eg. Windows decides it's going to perform a 250Mb update during peak time, which then knocks out a chunk of your units for the rest of the month. Not cool at all. I had to artificially limit my download speed during peak hours to mitigate this happening, and over all, managed to control my unit usage fairly well, but ended up jumping to Zen where I am now paying slightly cheaper for unlimited usage plus a line that supports making calls.

I guess AA have no intention in competing with large ISPs (like the Zens, Plusnets, BTs, TalkTalks, Skys of this industry). That's what makes them different. It's either A&A way, or the high way. I doubt they will budge on their package offerings without extremely good reason to do so.

Zen Unlimited Fibre | IPv6 via HE | » Automated Hourly HTTPx5 TBB Speed Tests «
Previous ISPs » aaisp.net (40/10Mb FTTC) | Virgin Media (50Mb/Cable) | Be* Un Limited (ADSL2+) | Zen (ADSL)
Download Maximiser | BIND GeoDNS | Are you being blÝcked?

Edited by mixt (Mon 27-Jul-15 09:07:58)

Standard User RobertoS
(elder) Mon 27-Jul-15 09:28:22
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Re: Any news on new packages?


[re: arobertson545] [link to this post]
 
The units plan isn't intended to be "inrageous" tongue.

It's an extreme version of ye olde low daytime high evening and night's allowance packages for people out at work all day. Capacity geared to daytime business use and near-empty at nights. Consumer broadband therefore almost free to the ISPs with a lot of business customers, so these packages worked, providing the ISPs with extra income to put towards the fixed costs of pre-WBC BT Centrals.

The internet world has moved on dramatically for both businesses and SOHO usage now. Hence the introduction of Home::1 and now the possible future products this thread is about.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Standard User Matchstick
(member) Mon 27-Jul-15 11:15:40
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Re: Any news on new packages?


[re: arobertson545] [link to this post]
 
In my case, someone who values the service that A&A provide compared to other, cheaper ISPs.

The wages of sin are death, but the hours are good and the perks are fantastic
Standard User arobertson545
(member) Mon 27-Jul-15 11:16:25
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Re: Any news on new packages?


[re: Matchstick] [link to this post]
 
In reply to a post by Matchstick:
In my case, someone who values the service that A&A provide compared to other, cheaper ISPs.


Do you seriously think the service is worth £80 a month?

I'm sure it's very good but it cannot be that good.
Standard User Matchstick
(member) Mon 27-Jul-15 11:32:04
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Re: Any news on new packages?


[re: arobertson545] [link to this post]
 
Yes, otherwise I wouldn't have been a customer for 10+ years.

Ultimately you get to chose what you are willing to pay for. If you want top notch customer service etc that costs money, so you need to decide if it's important enough for you to pay extra to get that sort of thing.

A&A aren't a mass market ISP selling data as cheaply as possible to as many customers as possible, they are a niche company selling premium services to people who are willing to pay more in return for more responsive and proactive support (amongst other things)

The wages of sin are death, but the hours are good and the perks are fantastic

Edited by Matchstick (Mon 27-Jul-15 11:34:31)

Standard User arobertson545
(member) Mon 27-Jul-15 11:54:40
Print Post

Re: Any news on new packages?


[re: Matchstick] [link to this post]
 
I'm sorry but for the average person, there is no way in hell they would pay £70 for broadband, even with AAISP's support, which you wouldn't need most of the time anyway.
Standard User Matchstick
(member) Mon 27-Jul-15 12:07:49
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Re: Any news on new packages?


[re: arobertson545] [link to this post]
 
What on Earth makes you think A&A are selling products intended for the average user ?
A&A clearly have a market, they've been in business for longer than many many other ISP and what they've sold during the 10+ years I've been with them really hasn't changed very much.

But it's not a mass market product and it sounds like it's not what you are looking for, but you are seeing with your difficulties getting your line fixed one of the consequences of cheap broadband, something that some people are willing to pay to avoid.

The wages of sin are death, but the hours are good and the perks are fantastic
Standard User arobertson545
(member) Mon 27-Jul-15 12:09:00
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Re: Any news on new packages?


[re: Matchstick] [link to this post]
 
For the cost of AAISP I could pay for a new line, put fibre on it and it would still be cheaper than AAISP.

Besides, I cannot physically go with AAISP as they do not support landlines.
Standard User Matchstick
(member) Mon 27-Jul-15 12:12:18
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Re: Any news on new packages?


[re: arobertson545] [link to this post]
 
So I guess you shouldn't sign up with A&A then.

The wages of sin are death, but the hours are good and the perks are fantastic
Standard User arobertson545
(member) Mon 27-Jul-15 12:12:58
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Re: Any news on new packages?


[re: Matchstick] [link to this post]
 
I do wonder why they're going to bring out new packages if they are like you say, "doing just fine".
Standard User Matchstick
(member) Mon 27-Jul-15 12:25:50
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Re: Any news on new packages?


[re: arobertson545] [link to this post]
 
I don't know, maybe they've spotted a new service provider they can use to expand their product range ?
Or maybe they have found a way to offer the same service at a cheaper price ? Nothing wrong with lowering prices as long as it doesn't compromise the service.

I look forward to finding out.

The wages of sin are death, but the hours are good and the perks are fantastic
Standard User Chrysalis
(legend) Tue 28-Jul-15 01:42:38
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Re: Any news on new packages?


[re: arobertson545] [link to this post]
 
has it occurred to you tho they dont want to be just another "mass market" isp.

I think its great the way they offer data only line rental at a reasonable pricepoint.

Sky Fibre Pro BQM - IPv4
Standard User Chrysalis
(legend) Tue 28-Jul-15 01:44:22
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Re: Any news on new packages?


[re: arobertson545] [link to this post]
 
then clearly you not prepared to pay a premium then.

I remember I used to pay aaisp just under £30 a month for under 10 gig of peak time traffic per month on adsl max.

The reason I left wasnt due to the price, but at the time they seemed to have too many outages at weekends and nights, I have no issue with their packages.

Sky Fibre Pro BQM - IPv4
Standard User hypertony
(experienced) Tue 18-Aug-15 10:44:28
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Re: Any news on new packages?


[re: Slaphead] [link to this post]
 
Thought I'd bump this up... any news yet?

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam Videos
Standard User ZenUserJP
(regular) Thu 20-Aug-15 15:22:51
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Re: Any news on new packages?


[re: hypertony] [link to this post]
 
we are all waiting and hoping
Standard User Spud2003
(fountain of knowledge) Thu 20-Aug-15 18:20:32
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Re: Any news on new packages?


[re: ZenUserJP] [link to this post]
 
Waiting and hoping, but for what? I suppose we might see higher usage allowances, but the pricing is probably still going to be at the high end. If A&A launched something at Zen prices would they even be able to cope with the influx of customers and maintain decent quality support? Perhaps they can only ever be a small, expensive, ISP, whether they want to be or not.
Standard User ZenUserJP
(regular) Thu 20-Aug-15 20:50:40
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Re: Any news on new packages?


[re: Spud2003] [link to this post]
 
In reply to a post by Spud2003:
Waiting and hoping, but for what? I suppose we might see higher usage allowances, but the pricing is probably still going to be at the high end. If A&A launched something at Zen prices would they even be able to cope with the influx of customers and maintain decent quality support? Perhaps they can only ever be a small, expensive, ISP, whether they want to be or not.


Waiting to see what the new packages are. They might be high up agreed however anything is a step down from the line i am getting with them, which is £180 a month.
Standard User stuorguk
(member) Fri 21-Aug-15 12:33:39
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Re: Any news on new packages?


[re: Spud2003] [link to this post]
 
We have been a AAISP user for a long time, and always expected to pay a premium, but as time moves on, the allowances have not moved in line of what a typical user requires in 2015. So it's hurting. Particularly daytime rates. Now that Zen has IPV6, we are reluctantly looking at switching. The only thing stopping us from doing it today, is A) we want to make sure users are happy with Zen IPV6, and B) rumors of new AAISP rates.
Standard User lexden16
(member) Fri 21-Aug-15 16:05:33
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Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
In reply to a post by stuorguk:
The only thing stopping us from doing it today, is A) we want to make sure users are happy with Zen IPV6,


I have had IPv6 with Zen since Monday. My Fritz!Box picked up the connection automatically when IPv6 was ticked. I have had webpage loading issues with Safari 9 (El Capitan OSX beta) - but not with Chrome. Safari issues have been resolved by changing the IPv6 connection in Settings from Automatic to Local Link only. My line has full 80/20 and it has been rock solid now for over a month. I am sure AAISP is a premium service; however, in my opinion, Zen comes very close. No slowdowns, for example, during OSX, Windows 10 roll outs etc.
Standard User b4dger
(knowledge is power) Fri 21-Aug-15 18:04:15
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Re: Any news on new packages?


[re: hypertony] [link to this post]
 
Recently 'RevK' said on Twitter "BT were charging more than they would"!

I thought this was hard to believe so teased him: https://twitter.com/HmmmUK/status/623537796175802368

...he didn't get back to answer the final question, I guess he's still 'checking' tongue

Hope he doesn't block me for bringing this up!!!

Edited by b4dger (Fri 21-Aug-15 18:10:45)

Standard User RobertoS
(elder) Fri 21-Aug-15 18:37:10
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Re: Any news on new packages?


[re: b4dger] [link to this post]
 
Well out of date, but currently showing as £10 + £18 for 40/10 for 12 months, and Sainsbury's voucher. crazy

It doesn't seem to show a "normal" price anywhere obvious. It's also possible the neighbour was upgrading with BT and didn't get the joiner discounts.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM
Standard User ZenUserJP
(regular) Fri 21-Aug-15 23:15:03
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Re: Any news on new packages?


[re: lexden16] [link to this post]
 
I have Zen but was unable to get IPv6 to work so I left it. It's rock solid 24/7 but I will be moving soon and I hope going back to A&A.

Nothing to do with Zen. I just want my own line.
Standard User Ixel
(member) Sat 22-Aug-15 00:21:01
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Re: Any news on new packages?


[re: ZenUserJP] [link to this post]
 
All working fine on IPv6 here via Zen with my Fritz!Box 7490. Initially speeds were terrible via IPv6 but that seems fine now.

I have considered moving to A&A but as some people pointed out, and I agree with, the package allowances aren't in line with average demand. Unless this changes then I may well stick with Zen as I've had no issues with the service for over a year (although I do pay for critical care, the top business FTTC package, so I'd expect an excellent service). I'm keen on A&A particularly from what I hear about their support being superb and the control panel offering some facilities that ISP's don't normally offer and usually are restricted to the ISP's own use (e.g. KBD).

Edited by Ixel (Sat 22-Aug-15 00:21:42)

Standard User ZenUserJP
(regular) Sat 22-Aug-15 03:36:38
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Re: Any news on new packages?


[re: Ixel] [link to this post]
 
yes it is superb support and the control panel is just mental. well I only experienced with on ADSL2.

No problem with Zen, couldn't get IPv6 to work but not a problem. I just want to go back to where I was before
ISP Representative andrewhearn
(isp) Sat 22-Aug-15 08:57:31
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Re: Any news on new packages?


[re: lexden16] [link to this post]
 
Nothing to announce yet, sorry, but when I get news I'll post here.

Andrew Hearn
AAISP Technical Support
aa.net.uk [email protected] 03333 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User BatBoy
(sensei) Sat 22-Aug-15 09:26:44
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Re: Any news on new packages?


[re: ZenUserJP] [link to this post]
 
In reply to a post by ZenUserJP:
I have Zen but was unable to get IPv6 to work so I left it. It's rock solid 24/7 but I will be moving soon and I hope going back to A&A.

Nothing to do with Zen. I just want my own line.
Oh dear, that means you'll have to change your username ooo
Standard User ZenUserJP
(regular) Sat 22-Aug-15 12:11:26
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Re: Any news on new packages?


[re: BatBoy] [link to this post]
 
lol

Or just not bother posting. either way is easy to sort smile
Standard User BatBoy
(sensei) Sat 22-Aug-15 12:57:19
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Re: Any news on new packages?


[re: ZenUserJP] [link to this post]
 
True. I haven't seen AAuser27 posting for a while.
Standard User ZenUserJP
(regular) Sat 22-Aug-15 15:04:52
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Re: Any news on new packages?


[re: BatBoy] [link to this post]
 
Me neither. But then again I can't post as someone else so no surprise there.

I was ChaosK on AAISP when I was in the chat room and on my account.
Standard User vimto_girl
(committed) Sun 23-Aug-15 12:21:35
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Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
AAISP 100GB is more expensive than unlimited BT (40/10 or 80/20) even at full price. BT includes a lot more (phone, calls package, extras like BT Wifi) and has plenty of scope for discounts and deals.

Not a surprise for most people I'd suggest, other than RevK it seems!

Interesting he assumes 100GB and no working phone is what the average user wants, wonder what this holds for any new packages.
Standard User jelv
(knowledge is power) Sun 23-Aug-15 12:58:36
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Re: Any news on new packages?


[re: vimto_girl] [link to this post]
 
How do you put a value on being able to speak directly to a very knowledgeable support person who speaks clear English and doesn't just work from a script?

I've NEVER gone above 60GB upload and download combined so there's absolutely zero difference between a 100GB allowance and unlimited.

I get sick of people posting on here who think that their usage patterns are typical when often they are far from typical. If AAISP's packages didn't suit a lot of people they would have gone out of business a long time ago.

jelv

Plusnet user since November 2001
Standard User vimto_girl
(committed) Sun 23-Aug-15 14:05:34
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Re: Any news on new packages?


[re: jelv] [link to this post]
 
It was RevK who said AAISP is cheaper than BT, and RobertoS who wondered if it might be true, I was just setting the record straight.

I never said AAISP are not worth the extra price or don't have far better support than BT, you've read things into my post that weren't said. I'm a former customer of AAISP so I do have first hand experience and a balanced approach of different needs and values.

I also only said I find it interesting that RevK did not even consider the usage of his neighbour, as a typical user, might exceed 100GB, especially when I think about these future packages. I never said 100GB is not enough for anybody.

In my view, the typical user in 2015 wants unlimited data. 2014 Ofcom data from across providers shows a mean of 91GB usage per month for FTTC users and rising, and about a quarter of users exceed the mean.
Standard User stuorguk
(member) Sun 23-Aug-15 14:13:15
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Re: Any news on new packages?


[re: jelv] [link to this post]
 
In reply to a post by jelv:
I've NEVER gone above 60GB upload and download combined.


Is that 60GB daytime or night-time usage? For a 9-5 business, that's over £100 a month in just in data fees alone with AAISP.

In other words, if you watch Netflix in your 1-hour lunch break, that's £5 in HD, and £11 in UHD.
Standard User stuorguk
(member) Sun 23-Aug-15 14:31:18
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Re: Any news on new packages?


[re: vimto_girl] [link to this post]
 
In reply to a post by vimto_girl:
In my view, the typical user in 2015 wants unlimited data. 2014 Ofcom data from across providers shows a mean of 91GB usage per month for FTTC users and rising, and about a quarter of users exceed the mean.


I don't mind being metered on data usage. It probably needs to be, to maintain a quality un-contented connection. But if the pricing doesn't move with the times, then it becomes untenable.

@jelv 60GB is not realistic these days. HD TV eats that up in no time, and more and more 4K video is being released now, which will explode in the next year or so.

Edited by stuorguk (Sun 23-Aug-15 14:35:05)

Standard User jelv
(knowledge is power) Sun 23-Aug-15 15:27:57
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Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
In reply to a post by stuorguk:
In reply to a post by jelv:
I've NEVER gone above 60GB upload and download combined.


Is that 60GB daytime or night-time usage? For a 9-5 business, that's over £100 a month in just in data fees alone with AAISP.

In other words, if you watch Netflix in your 1-hour lunch break, that's £5 in HD, and £11 in UHD.
That's total usage 24x7 for the whole month - i.e. very, very comfortably within the home::1 allowance!

jelv

Plusnet user since November 2001
Standard User stuorguk
(member) Sun 23-Aug-15 15:35:04
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Re: Any news on new packages?


[re: jelv] [link to this post]
 
In reply to a post by jelv:
That's total usage 24x7 for the whole month - i.e. very, very comfortably within the home::1 allowance!


I said business not home. Business rates are different. 100Gb is about £170 per month on data alone.

Edited by stuorguk (Sun 23-Aug-15 15:36:46)

Standard User jelv
(knowledge is power) Sun 23-Aug-15 15:36:47
Print Post

Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
It may come as a surprise to you, but I have a device in the corner of my lounge that can receive HD TV direct from Freesat and if I want to watch programs at different times I can record them.

Saying 60GB is unrealistic is an idiotic statement when I've posted to say that's the most I've ever used in a month - it is totally realistic to me!

jelv

Plusnet user since November 2001
Standard User stuorguk
(member) Sun 23-Aug-15 15:46:53
Print Post

Re: Any news on new packages?


[re: jelv] [link to this post]
 
In reply to a post by jelv:
It may come as a surprise to you, but I have a device in the corner of my lounge that can receive HD TV direct from Freesat and if I want to watch programs at different times I can record them.

Saying 60GB is unrealistic is an idiotic statement when I've posted to say that's the most I've ever used in a month - it is totally realistic to me!


How are you able to watch Netflix, Amazon prime and Youtube on Freesat? Where are you getting your 4K content from?

If you don't watch those things, then that's fine, but a lot of people do, so i fail to see how my statement is idiotic. If all you watch is Freesat, then 60GB is fine for you.
Standard User jelv
(knowledge is power) Sun 23-Aug-15 15:52:04
Print Post

Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
In reply to a post by stuorguk:
How are you able to watch Netflix, Amazon prime and Youtube on Freesat? Where are you getting your 4K content from?

If you don't watch those things, then that's fine, but a lot of people do, so i fail to see how my statement is idiotic. If all you watch is Freesat, then 60GB is fine for you.
I don't watch Netflix or Amazon prime. I do watch some Youtube on my PC which has why my usgae has increased so dramatically in the last year or so. Previously I'd typically be using 10-15GB per month, maybe 25GB in a really heavy month!

jelv

Plusnet user since November 2001
Standard User stuorguk
(member) Sun 23-Aug-15 16:04:19
Print Post

Re: Any news on new packages?


[re: jelv] [link to this post]
 
In reply to a post by jelv:
I do watch some Youtube on my PC which has why my usgae has increased so dramatically in the last year or so.


As a business, this is the problem. Like many businesses, we let our employees use the internet during their breaks, and these days, they watch YouTube, or the news on BBC iPlayer, or they bring their Netflix accounts in. Peoples expectations have changed. I cant give them all freesat boxes!

I was in China last year, and the company I was doing business with gave me a desk to work at for my time there. It was in the software development department, and at lunch time, almost everyone was watching video of some description.
Standard User RobertoS
(elder) Sun 23-Aug-15 17:06:57
Print Post

Re: Any news on new packages?


[re: vimto_girl] [link to this post]
 
In reply to a post by vimto_girl:
It was RevK who said AAISP is cheaper than BT, and RobertoS who wondered if it might be true, I was just setting the record straight.
Pardon?

I pointed out that the link badger gave was to a somewhat out-of-date page, and that I was unable to find a standard price on the BT website to which the service would presumably revert without warning at the end of the initial 12 months.

No doubt it is present in a BT Price list somewhere, but I don't regard that as acceptable.
In my view, the typical user in 2015 wants unlimited data. 2014 Ofcom data from across providers shows a mean of 91GB usage per month for FTTC users and rising, and about a quarter of users exceed the mean.
I think "typical user" is a somewhat woolly term. The typical user hasn't any idea about anything to do with broadband except what they see in adverts. Of course "unlimited" will be chosen by the millions of them if there is no obvious cost penalty.

Very few are aware of ISPs outside the widely advertised ones, and any with children are unlikely to go for the low-allowance packages from BT and Sky.

( Incidentally we do see quite a few on these forums using Sky or BT with allowance packages, and requests for reasonably priced broadband excluding the big boys are not uncommon - specifying that they don't need unlimited).

Do Ofcom have any source other than samknows for this data do you know? I wonder how many of the millions of typical users have samknows monitors, and what proportion of those are on FTTC. I have always felt the samknows box holders are a self-selecting geek sample and very likely to be unrepresentative.

Maybe I'm wrong in that view. I don't know anyone with such equipment.

There may be some answers in this report, but there are a lot of composite apples and pears baskets there. The mere concept of an average speed across the UK is a nonsense.

I note they are hoping to improve their methodologies soon, but I gave up for now at Page 18.

In particular, I simply do not believe "a mean of 91GB usage per month for FTTC users and rising, and about a quarter of users exceed the mean" can be accurate.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM
Standard User vimto_girl
(committed) Sun 23-Aug-15 18:08:16
Print Post

Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
For the mean data usage, Ofcom use data directly from BT, Sky, TalkTalk and KCOM on all the active lines they retail or wholesale. So it is exceptionally accurate and representative.

(Apologies if I misinterpreted your post on the prices. Because you said you couldn't find the standard BT price, I thought you couldn't be sure if it was more expensive or not. Seems you were making some other point though)
Standard User RobertoS
(elder) Sun 23-Aug-15 18:31:16
Print Post

Re: Any news on new packages?


[re: vimto_girl] [link to this post]
 
In reply to a post by vimto_girl:
For the mean data usage, Ofcom use data directly from BT, Sky, TalkTalk and KCOM on all the active lines they retail or wholesale. So it is exceptionally accurate and representative.
Good lord!!!
(Apologies if I misinterpreted your post on the prices. Because you said you couldn't find the standard BT price, I thought you couldn't be sure if it was more expensive or not. Seems you were making some other point though)
Both smile. I'm sure any valid comparison would show AAISP to be more expensive like for like, barring a few special cases which are self-evidently not valid comparisons for the purpose.
Edit - typo.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM

Edited by RobertoS (Sun 23-Aug-15 22:05:28)

Administrator MrSaffron
(staff) Sun 23-Aug-15 21:42:03
Print Post

Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
Seen references to line data for average connection speeds but never seen them say providers supply per line data use.

If they do then mean, median and quartile data should be in the reports.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Sun 23-Aug-15 22:08:29
Print Post

Re: Any news on new packages?


[re: MrSaffron] [link to this post]
 
I'd also say the mode is highly relevant in a discussion of what "most people want". smile.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM
Standard User vimto_girl
(committed) Mon 24-Aug-15 00:17:45
Print Post

Re: Any news on new packages?


[re: MrSaffron] [link to this post]
 
I can confirm Ofcom get data use, sync speed, connection type and postcode for each line, and they do make use of this in their analyses from which approximate values of quantiles can be derived.
Standard User Chrysalis
(legend) Mon 24-Aug-15 10:56:06
Print Post

Re: Any news on new packages?


[re: vimto_girl] [link to this post]
 
if it isnt cheaper it will be soon.

aaisp's prices have been fairly static for some years, they dont rip you off on line rental either.

meanwhile BT have inflation busting price rises every year sometimes twice a year.

On the 100gig allowance, it can be seen as a bit out of date, but clearly aaisp are getting enough customers with it or else they would have changed it.

AAISP prices are related to their cost, they dont give out retention deals etc., their costs are higher than BT as they dont have the sheer customer count to drag it down and they also use a more expensive way to get backhaul. Of course also they cannot cross subsidize.

Within a couple of years I expect line rental on BT will be double the cost of aaisp.

As for extras on BT they mostly useless, evening calls? (no thanks got a mobile for calls), wifi (in my area I was the only wifi transmitter, at my parents is none there either so useless), BT sport? ok but depends on the customer, cloud space? I did use this, but there is free alternatives such as dropbox and google drive.

Also the average user uses way less than 100gig a month, if they didnt then prices would be higher than what they are now. The likes of BT can sell unlimited at their price point because they have millions of granny type users who use about 100kb a month.

Sky Fibre Pro BQM - IPv4
Standard User RobertoS
(elder) Mon 24-Aug-15 11:43:52
Print Post

Re: Any news on new packages?


[re: Chrysalis] [link to this post]
 
The trouble with publishing selective analyses of statistical data, such as "2014 Ofcom data from across providers shows a mean of 91GB usage per month for FTTC users and rising, and about a quarter of users exceed the mean" is that most people associate "the mean" with the mid-point of a Normal distribution.

I'd like to see a graph of the data. I would expect it to be hugely skewed.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM

Edited by RobertoS (Mon 24-Aug-15 11:47:02)

Standard User ZenUserJP
(member) Wed 26-Aug-15 09:42:48
Print Post

Re: Any news on new packages?


[re: jelv] [link to this post]
 
In reply to a post by jelv:
How do you put a value on being able to speak directly to a very knowledgeable support person who speaks clear English and doesn't just work from a script?

I've NEVER gone above 60GB upload and download combined so there's absolutely zero difference between a 100GB allowance and unlimited.

I get sick of people posting on here who think that their usage patterns are typical when often they are far from typical. If AAISP's packages didn't suit a lot of people they would have gone out of business a long time ago.


You get that from other ISP's too you know - Zen for one. and that's £46,99 to answer your question. Something has changed in their churn or something else in order for them to even consider unlimited. The fact that you went to them, a long time Plusnet customer means that they appeal to people who don't want a big allowance but want the QoS - AAISP once said to me, and the guy was right " you know an ISP's worth when something goes wrong."

I use TB's a month and I am moving back to AAISP but getting a more expensive business solution. So I am not in any way against anything that AAISP stand for - in fact their ethos always has and always will sit very nicely with me. I had ADSL with a Copper pair which suited me fine as I am one of the people who does not use a landline for anything but getting the internet. I have it with Zen and I don't use it - in fact I wish Zen did copper pair only also.

I just wanted to add mainly my first comment

Edited by ZenUserJP (Wed 26-Aug-15 09:47:33)

Standard User ZenUserJP
(member) Wed 26-Aug-15 09:50:24
Print Post

Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
In reply to a post by stuorguk:
In reply to a post by jelv:
That's total usage 24x7 for the whole month - i.e. very, very comfortably within the home::1 allowance!


I said business not home. Business rates are different. 100Gb is about £170 per month on data alone.


Anyone looking at that sort of price is better off with EoFTTC which is £150 + VAT a month) for fill your boots over your own dedicated and uncontended line. That's what I am planning to do anyway.
Standard User ZenUserJP
(member) Wed 26-Aug-15 09:51:43
Print Post

Re: Any news on new packages?


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
The likes of BT can sell unlimited at their price point because they have millions of granny type users who use about 100kb a month.


I wish there was a like button smile
Standard User jelv
(knowledge is power) Wed 26-Aug-15 09:54:44
Print Post

Re: Any news on new packages?


[re: ZenUserJP] [link to this post]
 
+1

jelv

Plusnet user since November 2001
Standard User hypertony
(experienced) Wed 26-Aug-15 15:18:09
Print Post

Re: Any news on new packages?


[re: ZenUserJP] [link to this post]
 
In reply to a post by ZenUserJP:
Anyone looking at that sort of price is better off with EoFTTC which is £150 + VAT a month) for fill your boots over your own dedicated and uncontended line. That's what I am planning to do anyway.


But how much is the installation cost... ?

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam Videos
Standard User ZenUserJP
(member) Wed 26-Aug-15 21:26:48
Print Post

Re: Any news on new packages?


[re: hypertony] [link to this post]
 
It's £550+VAT but it can be covered by a voucher if you live in the right area.

If not then it might not make sense but it is of course 100% deductible to good if you need to burn off some VAT anyway
Standard User vimto_girl
(committed) Wed 26-Aug-15 22:59:02
Print Post

Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
The trouble with publishing selective analyses of statistical data, such as "2014 Ofcom data from across providers shows a mean of 91GB usage per month for FTTC users and rising, and about a quarter of users exceed the mean" is that most people associate "the mean" with the mid-point of a Normal distribution.
Of course, silly me! I should have known most people on reading "a quarter of users exceed the mean" would understand this to mean half of users exceed the mean! And in a normal distribution, what else lol wink
Standard User vimto_girl
(committed) Wed 26-Aug-15 23:04:24
Print Post

Re: Any news on new packages?


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
The likes of BT can sell unlimited at their price point because they have millions of granny type users who use about 100kb a month.
Yep, all those grannies who flocked to sign up to unlimited FTTC right wink ? If AAISP lifted the lid I'd think the usage profile and mean or total usage would be broadly similar to BT FTTC.
Standard User RobertoS
(elder) Wed 26-Aug-15 23:27:26
Print Post

Re: Any news on new packages?


[re: vimto_girl] [link to this post]
 
In reply to a post by vimto_girl:
Of course, silly me! I should have known most people on reading "a quarter of users exceed the mean" would understand this to mean half of users exceed the mean! And in a normal distribution, what else lol wink
Heh smile.

Try again. The mean is nothing to do with the number of users or values each side of it. So exactly the point I'm making. It isn't a normal distribution.

A simple numerical example. 10 users at 90GB and 30 users at 10GB.

What are the axes? Presumably the usage is the "y". What is the "x"?

Or is the number of users the "y"? Then the "x" becomes the usage?

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM

Edited by RobertoS (Wed 26-Aug-15 23:48:16)

Standard User vimto_girl
(committed) Thu 27-Aug-15 06:00:52
Print Post

Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
Itís straightforward and clear: the mean usage is 91GB and around a quarter of users exceed the mean.

It obviously isnít a normal distribution with 91GB at the midpoint if a quarter of users exceed 91GB ! So the point is: why on earth do you believe most people would think otherwise? It doesnít make any sense, people arenít that stupid.

(Far from hiding something by only specifying the mean, there is insight into the distribution that usefully answers the Q: Ďyes, but how many people actually used >91GB ?í)
Standard User RobertoS
(elder) Thu 27-Aug-15 11:57:40
Print Post

Re: Any news on new packages?


[re: vimto_girl] [link to this post]
 
I think you either forget or didn't reach the final paragraph of the original post that upset you. Thus losing the whole point.

I maintain that the statement you made, (or possibly quoted), is misleading to most people and a view of a graph would be more understandable.

The vast majority of the populace haven't a clue what we are arguing about. They don't know anything at all about statistics. The statement in your post is only of interest to those that do, and to them isn't much help either due to the number of ways the condition could arise.

The only possible reaction is "So? Please can we have more meaningful information". Wildly different usage patterns of statistical significance could be causing the "25% exceed the mean" result.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM
Standard User Chrysalis
(legend) Thu 27-Aug-15 13:47:37
Print Post

Re: Any news on new packages?


[re: vimto_girl] [link to this post]
 
and you may be right, but that will be down to the packages AAISP sell.

if they sold unlimited packages at anything near the BT consumer price point, they would probably attract a unhealthy balance of heavy users which would crash it down.

Sky Fibre Pro BQM - IPv4
Standard User Apprentice
(knowledge is power) Thu 27-Aug-15 22:18:12
Print Post

Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
They don't know anything at all about statistics.

There are three kinds of lies: lies, damned lies, and statistics.


tongue

plusnet user
Standard User Pipexer
(eat-sleep-adslguide) Sun 27-Sep-15 20:59:47
Print Post

Re: Any news on new packages?


[re: andrewhearn] [link to this post]
 
Any news yet? I have been really impressed with your service over the past 1.5 years but I have once again gone over the 200GB limit this month and feel like the price difference is quite considerable compared to the likes of Zen Internet etc.

200GB can get used up quite easily by a family of 3-4 doing a mix of gaming and video streaming.

AAISP Home::1
Standard User ZenUserJP
(member) Sun 27-Sep-15 21:44:22
Print Post

Re: Any news on new packages?


[re: Pipexer] [link to this post]
 
In reply to a post by Pipexer:
Any news yet? I have been really impressed with your service over the past 1.5 years but I have once again gone over the 200GB limit this month and feel like the price difference is quite considerable compared to the likes of Zen Internet etc.

200GB can get used up quite easily by a family of 3-4 doing a mix of gaming and video streaming.


It is - Zen is £46,99 for the 80/20 service less for 40/10.

I hope they bring out new packages too - their TS is what I would like if they had a decent package
Standard User Spud2003
(fountain of knowledge) Mon 28-Sep-15 22:51:25
Print Post

Re: Any news on new packages?


[re: Pipexer] [link to this post]
 
Take a look at the comments from Mark. J on these two threads(nothing definitive, but strong hints)-

http://www.ispreview.co.uk/talk/showthread.php/33995...

http://www.ispreview.co.uk/talk/showthread.php/33909...
Standard User stuorguk
(member) Mon 28-Sep-15 23:50:04
Print Post

Re: Any news on new packages?


[re: Spud2003] [link to this post]
 
I doubt there will be anything new until the man cave is finished.
ISP Representative andrewhearn
(isp) Tue 29-Sep-15 13:13:17
Print Post

Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
In reply to a post by stuorguk:
I doubt there will be anything new until the man cave is finished.


haha! No, progress is being made despite the man cave smile

Andrew Hearn
AAISP Technical Support
aa.net.uk [email protected] 03333 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Pipexer
(eat-sleep-adslguide) Mon 12-Oct-15 18:18:39
Print Post

Re: Any news on new packages?


[re: andrewhearn] [link to this post]
 
Any news yet??

AAISP Home::1
Standard User RobertoS
(elder) Mon 12-Oct-15 18:28:57
Print Post

Re: Any news on new packages?


[re: Pipexer] [link to this post]
 
To paraphrase, "No news is no news". wink

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59999/14372kbps @ 600m. - BQM
Standard User Apprentice
(knowledge is power) Mon 12-Oct-15 19:28:57
Print Post

Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
Or even "No news is old news". tongue

plusnet user
Standard User Slaphead
(learned) Tue 13-Oct-15 17:47:40
Print Post

Re: Any news on new packages?


[re: Apprentice] [link to this post]
 
Is there any chance of any news this year?

I don't know if I can survive the Christmas break after my experience having a week off in summer and munching through units like they were biscuits.

A small hint that there may be a light at the end of the tunnel would be appreciated.

Richard
Standard User Pipexer
(eat-sleep-adslguide) Sun 18-Oct-15 17:20:48
Print Post

Re: Any news on new packages?


[re: Slaphead] [link to this post]
 
In reply to a post by Slaphead:
Is there any chance of any news this year?

I need to see news before end of this month. Seems I am always going over 200GB limit now (4 people in the house doing mixture of gaming/youtube/HD streaming - not even any usenet or torrenting!). Cannot justify paying "very high usage" prices - will move back to Zen even though AAISP support has/is far superior. A few pounds difference is fine but we're talking a difference of £30.00.

AAISP Home::1

Edited by Pipexer (Sun 18-Oct-15 17:22:40)

Standard User derekdel
(regular) Sun 18-Oct-15 20:38:34
Print Post

Re: Any news on new packages?


[re: Pipexer] [link to this post]
 
Yes I would like to know if this is a possibility also....

ZeN Line 1 BQM
ZeN Line 2 BQM
BT Backhaul sucks
Standard User stuorguk
(member) Wed 21-Oct-15 13:28:47
Print Post

Re: Any news on new packages?


[re: derekdel] [link to this post]
 
I think you guys are pinning your hopes on a cryptic message made months ago, that could mean anything. If AAISP wanted an influx of new customers, they would have brought their packages more in-line with their competitors ages ago.
Standard User Slaphead
(learned) Wed 21-Oct-15 19:28:13
Print Post

Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
I think you're right. As much as I'd like to stay I'll probably be off to Zen mid-November. It will save me a little but mainly I'll be able to stop worrying about usage. I currently feel like I'm back in the days of dial-up having to check my usage all the time.
Standard User Spud2003
(fountain of knowledge) Thu 22-Oct-15 14:07:51
Print Post

Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
In reply to a post by stuorguk:
I think you guys are pinning your hopes on a cryptic message made months ago, that could mean anything.


It wasn't particularly cryptic and Mark over at ISPreview has also confirmed he expects(as in he knows something we don't) new packages from them sooner rather than later. See this thread - http://www.ispreview.co.uk/talk/showthread.php/33909...

Edited by Spud2003 (Thu 22-Oct-15 14:10:06)

Standard User stuorguk
(member) Thu 22-Oct-15 14:43:48
Print Post

Re: Any news on new packages?


[re: Spud2003] [link to this post]
 
New packages may not necessarily be replacements for existing ones (i.e lower prices). The last new package, was a new dual line office solution, which is a great product for some, and one that I have recommend to a few of my business clients.
However, I don't generally recommend AAISP any more, except for businesses that use their connection for a dedicated purpose, with known data usage.
Standard User Chrysalis
(legend) Fri 23-Oct-15 10:48:38
Print Post

Re: Any news on new packages?


[re: Spud2003] [link to this post]
 
I dont think its worth waiting either.

aaisp's main business target seems to be providing redundant adsl connections, they dont seem interested in the FTTC market so much, one reasoning for my theory is that they dont even offer talktalk FTTC connections.

Sky Fibre Pro BQM - IPv4
Standard User bobble_bob
(fountain of knowledge) Fri 23-Oct-15 11:25:26
Print Post

Re: Any news on new packages?


[re: Chrysalis] [link to this post]
 
Im surprised they have any home users the price they charge and the download limits they have. Yes their customer service might be great but so do alot of smaller ISPs that are alot more competitive
Standard User stuorguk
(member) Fri 23-Oct-15 12:59:40
Print Post

Re: Any news on new packages?


[re: bobble_bob] [link to this post]
 
They fill a niche market very well. Critical business comms (ethernet), and where cost is a factor, low-bandwidth comms using xDSL (Point of sale terminals, data logging, control systems etc).

Their pricing structure is designed to stop data hogs saturating their network, particularly during the day, so that they can provide a quality, assured, service for business.

Nothing wrong with that. Their competitiveness is probably motivated more by their churn rate, than growth. Growth requires more staff, buildings, infrastructure, etc etc.
Standard User Pipexer
(eat-sleep-adslguide) Wed 28-Oct-15 19:10:15
Print Post

Re: Any news on new packages?


[re: Chrysalis] [link to this post]
 
Hit my limit again. Enough is enough now - can't justify paying this amount, time to request MAC, going back to Zen.

AAISP Home::1
Standard User RobertoS
(elder) Wed 28-Oct-15 19:16:45
Print Post

Re: Any news on new packages?


[re: Pipexer] [link to this post]
 
In reply to a post by Pipexer:
time to request MAC
You'll wait a long time. They ceased to exist several months ago.

Link.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59999/14372kbps @ 600m. - BQM

Edited by RobertoS (Wed 28-Oct-15 19:18:53)

Standard User Pipexer
(eat-sleep-adslguide) Wed 28-Oct-15 19:18:08
Print Post

Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by Pipexer:
time to request MAC
You'll wait a long time. They ceased to exist several months ago.

Didn't know that actually, oh well even easier it seems...

Shame, I really like AAISP.

AAISP Home::1
Standard User TonyHoyle
(knowledge is power) Sun 01-Nov-15 18:53:15
Print Post

Re: Any news on new packages?


[re: Pipexer] [link to this post]
 
I love AAISP, have been with them for years, but they haven't kept up with increased usage.. between netflix, iplayer and twitch I can hit 500GB easily.

News of the increased allowance package kept me holdng on.. but vague 'we're working on it' noises can't keep me forever so looking at mid november before I'm off (thinking ~2 weeks changeover so finishing at the start of a month so the numbers work well).

Edited by TonyHoyle (Sun 01-Nov-15 18:57:32)

Standard User virginyousuckbad
(newbie) Mon 02-Nov-15 14:27:37
Print Post

Re: Any news on new packages?


[re: TonyHoyle] [link to this post]
 
You'd Like Zen then.
Standard User din100
(member) Wed 09-Dec-15 15:49:36
Print Post

Re: Any news on new packages?


[re: TonyHoyle] [link to this post]
 
I know I'm selfish here but I kind a like AAISP pricing if they keep the same level of service.


I use Zen for BBC iplayers 4od etc which comes to around 200GB/month.

I use AAISP just for remote working for me and Mrs and usage is less than 100GB I get the top speed and If any issue on the line AAISP will sort it out for me on a single email, with out me calling them and chasing for updates every day.

Their pricing is much cheaper than going with "business class ISP" to be fair AAISP home:1 service is far better than other VDSL based business ISPs.

___________
http://www.din100.net
SpeedTest Result
Standard User gmoorc
(committed) Mon 21-Dec-15 23:41:56
Print Post

Re: Any news on new packages?


[re: Slaphead] [link to this post]
 
Bit more news here...

No pricing yet though.

xilo Fibre+ BQM
Standard User stuorguk
(member) Tue 22-Dec-15 13:50:51
Print Post

Re: Any news on new packages?


[re: gmoorc] [link to this post]
 
Interesting. Lets hope they remove those daft daytime rates, and win me back as a small business.
Standard User hypertony
(experienced) Tue 22-Dec-15 18:40:35
Print Post

Re: Any news on new packages?


[re: gmoorc] [link to this post]
 
Excellent! As long as the price is very reasonable, I'll be happy to switch back to AAISP as soon as my BT contract ends.

Looking forward to next month for the prices, details, etc.

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam Videos
Standard User derekdel
(regular) Thu 24-Dec-15 21:43:24
Print Post

Re: Any news on new packages?


[re: gmoorc] [link to this post]
 
At last......

ZeN Line 1 BQM
ZeN Line 2 BQM
BT Backhaul sucks
Standard User Andrue
(eat-sleep-adslguide) Fri 25-Dec-15 09:25:34
Print Post

Re: Any news on new packages?


[re: jelv] [link to this post]
 
In reply to a post by jelv:
It may come as a surprise to you, but I have a device in the corner of my lounge that can receive HD TV direct from Freesat and if I want to watch programs at different times I can record them.
Same here. I have Freesat and Sky. The only time I have to stream anything online is if something has gone and I failed to mark a programme for recording or the EPG let me down. At a guess that means three or four times a year. In a typical month I use about 30GB and I suspect most of that might be TBB speed tests since pretty much all else I do is browse the web and run a personal mail server.

---
Andrue Cope
Brackley, UK
Standard User Andrue
(eat-sleep-adslguide) Fri 25-Dec-15 09:39:18
Print Post

Re: Any news on new packages?


[re: Spud2003] [link to this post]
 
In reply to a post by Spud2003:
Waiting and hoping, but for what? I suppose we might see higher usage allowances, but the pricing is probably still going to be at the high end.hether they want to be or not.
'High end'? Lol. I'm currently paying £37 in total for line rental and unlimited broadband. The latter is with PlusNet and since they fixed the problems earlier in the year I get a steady 67/20 speed 24/7.

The same thing with AAISP would be going on for £60. And all I'd get for that extra cost is an allowance (okay more than I need but it's still an allowance). IPv6 (which is irrelevant) and 24/7 monitoring which I already do through TBB. Oh and a better class of support but then I hardly ever need support anyway.

---
Andrue Cope
Brackley, UK
Standard User gmoorc
(committed) Tue 29-Dec-15 09:44:52
Print Post

Re: Any news on new packages?


[re: hypertony] [link to this post]
 
Details are up....Link.

A few restrictions and some unavoidable set up charges but basically £60 a month including line rental for 1TB but no calls allowed on the line.
Home use only (Not for business use)

Should be ready to order by the end of January!

xilo Fibre+ BQM
Standard User gmoorc
(committed) Tue 29-Dec-15 10:01:00
Print Post

Re: Any news on new packages?


[re: gmoorc] [link to this post]
 
Actually there is an office option....2TB for £100+Vat with a further 10TB option above that.

xilo Fibre+ BQM
Standard User mixt
(fountain of knowledge) Tue 29-Dec-15 11:15:02
Print Post

Re: Any news on new packages?


[re: gmoorc] [link to this post]
 
Thanks!

This is still pricey, but it is a respectable offering from A&A, taking into account who they are. smile

I don't think it's viable enough for me to jump ship though, but will definitely watch how this develops - I like the fact they have gone the route of simply slashing the download speed for overage, until the next billing period, rather than simply cutting you off. Good route to take.

Zen Unlimited Fibre + Native IPv6 (Trial)
Automated Hourly HTTPx6 TBB Speed Tests (3xIPv4+3xIPv6)
Previous ISPs » aaisp.net (40/10Mb FTTC) | Virgin Media (50Mb/Cable) | Be* Un Limited (ADSL2+) | Zen (ADSL)
Download Maximiser | BIND GeoDNS | Are you being blÝcked?
Standard User stuorguk
(member) Tue 29-Dec-15 15:11:18
Print Post

Re: Any news on new packages?


[re: gmoorc] [link to this post]
 
Where is this Office option?

As far as I can see, they have left VAT/Ltd registered homeworkers out again.
Standard User mixt
(fountain of knowledge) Tue 29-Dec-15 15:16:42
Print Post

Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
On the link provided. Specifically:

As normal with our normal Home::1 service, Home::1T is only available to non VAT registered home users, and comes with one WAN IPv4 address and a block of IPv6 addresses.

So if you're a business, your options are SoHo::1T or Office::1T only (well, if you are a VAT registered business, you can probably still get Home::1T but they will not place the account in the name of your business, only your "legal person" - and they won't issue VAT invoices either, so you wouldn't be able to claim the VAT back).

Zen Unlimited Fibre + Native IPv6 (Trial)
Automated Hourly HTTPx6 TBB Speed Tests (3xIPv4+3xIPv6)
Previous ISPs » aaisp.net (40/10Mb FTTC) | Virgin Media (50Mb/Cable) | Be* Un Limited (ADSL2+) | Zen (ADSL)
Download Maximiser | BIND GeoDNS | Are you being blÝcked?

Edited by mixt (Tue 29-Dec-15 15:19:51)

Standard User stuorguk
(member) Tue 29-Dec-15 15:29:30
Print Post

Re: Any news on new packages?


[re: mixt] [link to this post]
 
Yes I know. gmoorc said there was an office package for £100, and I was asking where that was. There isn't as far as I can see.

Office 1T is overkill for a very small business as I am. Most of my clients are small business, and where I used to always advise them to go for AAISP, for the last few years I tell them to go with Zen. And what do small businesses do when they grow up? Use more data, and spend more with their ISPs. This is very short sighted.
Standard User gmoorc
(committed) Tue 29-Dec-15 15:40:27
Print Post

Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
It's on the blue pricing table about halfway down the page.
Three packages, home, Soho and office.

xilo Fibre+ BQM
Standard User stuorguk
(member) Tue 29-Dec-15 15:47:35
Print Post

Re: Any news on new packages?


[re: gmoorc] [link to this post]
 
Oh, "SoHo". got you. thanks. I thought it was a home package.
Standard User bobble_bob
(knowledge is power) Tue 29-Dec-15 20:10:11
Print Post

Re: Any news on new packages?


[re: mixt] [link to this post]
 
This is still pricey, but it is a respectable offering from A&A, taking into account who they are


What do AAISP offer that other ISPs dont? Lots of smaller ISPs offer truely unlimited, no trottling or slowdown and great customer service. I dont get what they can offer more considering they're about 2 or 3 times more expensive than other smaller ISPs that have a good reputation

Edited by bobble_bob (Tue 29-Dec-15 20:10:36)

Standard User professor973
(fountain of knowledge) Tue 29-Dec-15 20:59:08
Print Post

Re: Any news on new packages?


[re: bobble_bob] [link to this post]
 
Well said Sir. I cannot see who would need such usage apart from a small percentage of very heavy downloaders, but as you say, totally unlimited and unrestricted beats it at half the price. Then there is the strange condition of no calls allowed, so the expense does not seem to end despite the service appearing to include line rental.

Edited by professor973 (Tue 29-Dec-15 21:31:08)

Standard User mixt
(fountain of knowledge) Wed 30-Dec-15 08:09:28
Print Post

Re: Any news on new packages?


[re: professor973] [link to this post]
 
You guys crack me up, presenting the same argument each time on posts such as this. It is such a broken record.

A&A are not an "average" ISP, and their service(s) is/are not average either (much above average, from what I have experienced). So it is of no surprise they do not attract the "average" customer. Even with this fact, they evidently do still have customers (or they wouldn't even be in business) and there must be some kind of demand for the *::1T products from both existing customers and potentials looking to move.

For me, yes, I can't justify the cost. I pay £43.99 a month to Zen for unlimited 40/10 (inc line rental). I would be paying £60 a month if I switched (for effectively, still an unlimited service, at least for the first 1TB per month) - right now, this month, my usage has hit half a TB.

But there are people out there willing to pay this. Maybe they don't want to use the BT back-haul for their FTTC connection (some kind of redundancy requirement if they run a dual line setup), maybe they also want 4 hour business grade response to line faults (a A&A default by the way, on all lines they provision, even for home users) and maybe they just want to go via a back-haul which has less contention and better capacity than BT's, so potentially a faster, more fluid experience for both downloading and general internet usage along with a vast improvement on jitter/latency (if they're a gamer), with lower standard deviation with that (fewer latency spikes during peak times etc).

Like I said in one of my other recent posts, I have noticed performance drops on my Zen connection since October, but it is extremely minor (most people wouldn't notice it). I have noticed much higher latency and jitter with it since switching to them from A&A over a year ago, but the service still works as I need, so no complaints.

Either way, stick to your budget ISPs if that's what works for you. But budget ISPs don't work for everyone, and that is why alternatives like A&A exist.

Zen Unlimited Fibre + Native IPv6 (Trial)
Automated Hourly HTTPx6 TBB Speed Tests (3xIPv4+3xIPv6)
Previous ISPs » aaisp.net (40/10Mb FTTC) | Virgin Media (50Mb/Cable) | Be* Un Limited (ADSL2+) | Zen (ADSL)
Download Maximiser | BIND GeoDNS | Are you being blÝcked?

Edited by mixt (Wed 30-Dec-15 12:42:41)

Standard User professor973
(fountain of knowledge) Wed 30-Dec-15 14:28:49
Print Post

Re: Any news on new packages?


[re: mixt] [link to this post]
 
Not with a "Budget ISP", but get unlimited unthrottled 80/20, which comes with included line rental and good customer service, with no contract tie-in for barely what you pay for 40/10. It's resold TalkTalk Business, whiuch has a very good reputation itself and the same supplier as the high priced AAISP product.

Standard User baby_frogmella
(fountain of knowledge) Wed 30-Dec-15 14:53:26
Print Post

Re: Any news on new packages?


[re: mixt] [link to this post]
 
I think the point Bobble & Professor were trying to make was that AAISP isn't really for the average residential punter mainly due to their eye watering prices.....no matter how good they are. Thanks to the Tories shafting every punter left, right & centre not everyone can afford to pay 60 quid a month on broadband alone

IMHO there are 3 classes of ISPs in UK:

1) Bargain basement ISPs such as BT, Sky, TalkTalk Residential, Plusnet et al. They're cheap for a reason, usually poor overseas phone support and/or long waiting times on the phone. However many people also have no need to call support so you could argue you can save a few bob by going to one of these ISPs if you have a problem-free line.

2) Niche ISPs such as Zen, IDnet, Xilo, Pulse8, TalkTalk Business, Netplan et al who are reasonably priced. These ISPs aren't the cheapest but they all offer top class UK based support and will usually resolve any issues over the phone with the minimum of fuss.

3) High end niche ISPs such as AAISP, BT Business et al. Charge an arm & a leg but will give you a top, top class service such as line repairs within 24hrs, line monitoring 24/7 etc. Quite often businesses will plump for them.

So its really horses for courses smile

°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°
TalkTalk Business Fibre 79999/20000 kbps
Powered by Linksys EA8500
°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°
Standard User bobble_bob
(knowledge is power) Wed 30-Dec-15 15:10:14
Print Post

Re: Any news on new packages?


[re: baby_frogmella] [link to this post]
 
Exacrly. With broadband you do get what you pay for as your post showed. In sure AAISP are great im not knocking their service in that sense. I just find it hard to sink 60 quid a month for a home broadband package. If this was a business line then thats different but from reading the link its only for home users?

Im guessing AA make quite a nice profit on each line as i doubt it costs them anywhere near 60 quid to supply the service (even with business style support), so can rely on a small userbase to remain profitable. If people want to pay it fair enough thats their chose, but other than a major fault on the line which AA can probably fix quicker than many ISPs i dont see where your money goes
Standard User RobertoS
(elder) Wed 30-Dec-15 18:23:45
Print Post

Re: Any news on new packages?


[re: bobble_bob] [link to this post]
 
How much are you paying for what? Including line rental and any associated costs?

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User bobble_bob
(knowledge is power) Wed 30-Dec-15 19:36:54
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Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
I pay 20 quid for unlimited broadband. Line rental is BT at 18 quid or whatever they charge. No costs as don't use landline for calls
Standard User professor973
(fountain of knowledge) Wed 30-Dec-15 19:50:01
Print Post

Re: Any news on new packages?


[re: bobble_bob] [link to this post]
 
Which would buy you FTTC with no contract tie-in if it is available at your cab.

Standard User RobertoS
(elder) Wed 30-Dec-15 19:59:40
Print Post

Re: Any news on new packages?


[re: professor973] [link to this post]
 
Or he could save £7 per month by moving the phone to Pulse8.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User bobble_bob
(knowledge is power) Wed 30-Dec-15 20:11:50
Print Post

Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
Yea i know need to do it really. Although if i did and moved ISP again, moving an MPF line seems alot harder than migrating an SMPF line
Standard User RobertoS
(elder) Wed 30-Dec-15 20:13:58
Print Post

Re: Any news on new packages?


[re: bobble_bob] [link to this post]
 
?
My line is WLR3 with Pulse8, with AAISP Home::1 FTTC.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM

Edited by RobertoS (Wed 30-Dec-15 20:14:18)

Standard User bobble_bob
(knowledge is power) Wed 30-Dec-15 20:36:01
Print Post

Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
Im thinking back to the days of Xilo where they had trouble migrating Talk Talk MPF lines compared to lines that have broadband and phone with different providers. Probably different now

Edited by bobble_bob (Wed 30-Dec-15 20:36:23)

Standard User RobertoS
(elder) Wed 30-Dec-15 21:04:55
Print Post

Re: Any news on new packages?


[re: bobble_bob] [link to this post]
 
I thought you were talking of migrating to MPF, but now I'm not sure as this latest post could be be about migrating away from MBF to SMPF.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User bobble_bob
(knowledge is power) Wed 30-Dec-15 21:09:48
Print Post

Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
What i meant was if i took broadband and phone with Pulse8 for example i would be on an MPF line (broadband and phone with Talk Talk). According to Xilo before the became Uno there was issues migrating Talk Talk MPF lines to other ISPs.
Standard User RobertoS
(elder) Wed 30-Dec-15 21:16:30
Print Post

Re: Any news on new packages?


[re: bobble_bob] [link to this post]
 
We were at cross purposes then. All I was doing was pointing out a way for you to save £7pm here and now, without migrating your broadband to them.

TalkTalk migration processes seem to be a nightmare, I agree. AIUI you still can't migrate FTTC in at all.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User uno
(knowledge is power) Wed 30-Dec-15 21:24:59
Print Post

Re: Any news on new packages?


[re: bobble_bob] [link to this post]
 
Things have changed a little...

MPF to MPF ADSL was solved a while ago smile
MPF to MPF FTTC also seems to work just fine.
MPF ADSL to MPF FTTC also seems to work fine.
MPF FTTC to MPF ADSL is not supported at this time.

All the above assumes that you're referring to TTB only (remaining on that network instead of to/from Sky for example).

Matt

uno Communications
t: 0800 520 0345
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User RobertoS
(elder) Wed 30-Dec-15 22:11:15
Print Post

Re: Any news on new packages?


[re: uno] [link to this post]
 
No smile. I was meaning such as Plusnet phone + FTTC to TTB direct or reseller. So SMPF FTTC to MPF FTTC.

People doing that still seem to have to go first to MPF ADSL2+ then upgrade.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User Ignitionnet
(knowledge is power) Wed 30-Dec-15 22:48:44
Print Post

Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
No smile. I was meaning such as Plusnet phone + FTTC to TTB direct or reseller. So SMPF FTTC to MPF FTTC.

People doing that still seem to have to go first to MPF ADSL2+ then upgrade.


I didn't. Was able to move from SMPF FTTC to MPF FTTC. Major interruption was due to Plusnet's systems.
Standard User RobertoS
(elder) Wed 30-Dec-15 23:30:34
Print Post

Re: Any news on new packages?


[re: Ignitionnet] [link to this post]
 
With Pulse8, or another reseller?

Whichever, that's good to know.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User Pipexer
(eat-sleep-adslguide) Thu 31-Dec-15 01:22:15
Print Post

Re: Any news on new packages?


[re: gmoorc] [link to this post]
 
This package is still grossly more expensive than the offering from Zen Internet frown

AAISP Home::1
Standard User derekdel
(regular) Thu 31-Dec-15 09:15:42
Print Post

Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
The £60 a month for a stable resilient line is not that bad in reality and only about £15 more than Zen or 50p a day extra. 50p! Obviously no phone calls

NOT being able to claim VAT back on it is a mistake, as mentioned it barks at the home VAT registered businesses that would gladly pay the extra for the service.

The soho services are great if the end user is running servers but for the self employed that only want to pay that little extra for a steady connection the price point of the soho grade is way beyond eye watering!

Good luck to them and I can see this is a greater offering of usage but with other ISPs offering the same resold product at a lower price it will start to hurt them eventually!

ZeN Line 1 BQM
ZeN Line 2 BQM
BT Backhaul sucks

Edited by derekdel (Thu 31-Dec-15 09:40:35)

Standard User stuorguk
(member) Thu 31-Dec-15 11:31:57
Print Post

Re: Any news on new packages?


[re: derekdel] [link to this post]
 
In reply to a post by derekdel:
The soho services are great if the end user is running servers but for the self employed that only want to pay that little extra for a steady connection the price point of the soho grade is way beyond eye watering!


£24 more than Zen's full unlimited office package. I just cant justify that to my customers. "well you could go with AAISP..... It's only £288 more per year, and they will slow your internet down, if you use too much data... but other than that...."
Standard User Chrysalis
(legend) Tue 05-Jan-16 20:08:00
Print Post

Re: Any news on new packages?


[re: Pipexer] [link to this post]
 
remember £8 is removed from line rental costs as aaisp havent joined the cash machine line rental bandwagon, so the price difference is a bit masked by that.

--edit--

I see the line rental is inclusive completely so if we compare to the likes of bt, plusnet and co it isnt too bad considering its aaisp.
Of course when compared to pulse8 which is also TTB based and has cheap line rental it doesnt look so good.

Sky Fibre Pro BQM - IPv4

Edited by Chrysalis (Tue 05-Jan-16 20:19:52)

Standard User mlmclaren
(fountain of knowledge) Tue 05-Jan-16 23:42:16
Print Post

Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
In reply to a post by stuorguk:
In reply to a post by derekdel:
The soho services are great if the end user is running servers but for the self employed that only want to pay that little extra for a steady connection the price point of the soho grade is way beyond eye watering!


£24 more than Zen's full unlimited office package. I just cant justify that to my customers. "well you could go with AAISP..... It's only £288 more per year, and they will slow your internet down, if you use too much data... but other than that...."


Normally I would back you up on that but Zen don't seem to be what they where 12 months ago IMO... I had there Office Fibre service that you talk of, it suffered minor congestion issues (via there own network "LLU") and whilst there customer service had a better attitude about speed and latency/packet loss issues they still weren't super hero's at solving it.

Also after they mis-sold the service to us, and acted very arrogantly about wanting to move the service to a new address, trying to say we had no choice but to pay £258 and then pay a further £70+ and enter a new 12 month contract and then continue at £50 per month I reminded them that there was other ISP's in the land.

FYI... to cancel the contract out right it was £288 (funnily enough the difference you mention above)

and when AAISP was told of such charges even they where surprised, and they know there one of the most expensive in the land!
Standard User stuorguk
(member) Wed 06-Jan-16 01:03:24
Print Post

Re: Any news on new packages?


[re: mlmclaren] [link to this post]
 
In reply to a post by mlmclaren:
Normally I would back you up on that but Zen don't seem to be what they where 12 months ago IMO... I had there Office Fibre service that you talk of, it suffered minor congestion issues (via there own network "LLU") and whilst there customer service had a better attitude about speed and latency/packet loss issues they still weren't super hero's at solving it.


When openreach are involved, even AAISP can't fix all problems. I had a long running issue, caused by a botched install. OpenReach were 100% at fault, and AAISP kept chasing them to fix it. It took months, and even then I lost my phone number, which I had had for years. Would I have had the same experience with another ISP? Probably. Admittedly, with packet loss issues, I think I would rather be with AAISP.
Standard User mlmclaren
(fountain of knowledge) Wed 06-Jan-16 08:58:33
Print Post

Re: Any news on new packages?


[re: stuorguk] [link to this post]
 
Yeah these issues where on Zen's backhaul and not an Openreach issue.
ISP Representative andrewhearn
(isp) Mon 01-Feb-16 09:44:45
Print Post

Re: Any news on new packages?


[re: Slaphead] [link to this post]
 
Hi all, the terabyte service has launched: http://aa.net.uk/broadband-home1-terabyte.html

Andrew Hearn
AAISP Technical Support
aa.net.uk [email protected] 03333 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User ZenUserJP
(committed) Mon 01-Feb-16 16:41:46
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Re: Any news on new packages?


[re: andrewhearn] [link to this post]
 
lol

£100 activation even if you have FTTC already?

Jog on.
Standard User professor973
(fountain of knowledge) Mon 01-Feb-16 16:56:00
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Re: Any news on new packages?


[re: ZenUserJP] [link to this post]
 
Agreed. Possibly I am stupid - been called it here often enough, but all I see is a high priced big usage. The bottom line is that it is still only limited resold TTB, which we can buy into elsewhere unlimited, with no contract and good support for peanuts by comparison.
Standard User RobertoS
(elder) Mon 01-Feb-16 17:48:12
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Re: Any news on new packages?


[re: professor973] [link to this post]
 
Including a phone line you can use if you wish.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User Slaphead
(learned) Mon 01-Feb-16 19:54:07
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Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
No, you can't use the phone line.

"As with our normal Copper Pair services for broadband use, the line is there purely for the broadband and not to allow any sort of telephone service. We can install a new line specially for this service if you wish to keep your existing phone line service with your existing provider."
Standard User RobertoS
(elder) Mon 01-Feb-16 20:17:31
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Re: Any news on new packages?


[re: Slaphead] [link to this post]
 
In reply to a post by professor973:
The bottom line is that it is still only limited resold TTB, which we can buy into elsewhere unlimited, with no contract and good support for peanuts by comparison.
"Including a phone line you can use", as opposed to the one you can't on the AAISP inferior, far more expensive, package.
Something I nearly went for instead of Home::1, on that other company's phone line.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM

Edited by RobertoS (Mon 01-Feb-16 20:18:02)

ISP Representative andrewhearn
(isp) Tue 02-Feb-16 11:57:24
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Re: Any news on new packages?


[re: ZenUserJP] [link to this post]
 
Yes, the £100 is a bit of a pain, but we hope to have non-engineer install soon, which will be cheaper and also if we get SMPF then it'll be cheaper.

Andrew Hearn
AAISP Technical Support
aa.net.uk [email protected] 03333 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User ZenUserJP
(committed) Thu 04-Feb-16 12:53:07
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Re: Any news on new packages?


[re: andrewhearn] [link to this post]
 
Well when i enquired last week I was told it's £160 to have a line installed and the FTTC activated. And then another £60 for the month - so £240 to get going!?

I have no idea why a BTO engineer working for you should warrant a higher price than anyone else. Seems you've gone from people who want good service to those who have more money than sense.

You've put up a massive wall and in doing so alienated yourself, who is going to pay £240 to get going on a 1TB service when BT will do the lot for £48 a month with unlimited usage and free install?

I thought Talk Talk Wholesale was a cheaper option for ISP's? Have they done a 3 and doubled their prices overnight? Did the person who thought of this new product do it in their sleep?if not I suggest you FIRE them because it's a silly price to ask for

No one has yet said what the cost is if someone migrates, if that is also £100 or £160 then the regulators really do need to take you lot to one said and "ave a word"

Edited by ZenUserJP (Thu 04-Feb-16 12:59:00)

Standard User ZenUserJP
(committed) Thu 04-Feb-16 12:55:51
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Re: Any news on new packages?


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Agreed. Possibly I am stupid - been called it here often enough, but all I see is a high priced big usage. The bottom line is that it is still only limited resold TTB, which we can buy into elsewhere unlimited, with no contract and good support for peanuts by comparison.


Yes - and you are on Pulse8 - we've heard this a million times.

I've experienced AA's support, I'd not say I was blown away with it. It's not even 24/7 IIRC so why go for this when a business grade service with the same tools and whistles and 24/7 support is much cheaper and not as limited?

Makes no sense, does AA want to stop selling? Because it sure looks that way!
Standard User ZenUserJP
(committed) Thu 04-Feb-16 12:57:14
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Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
Asking someone for £240 before they even get going just does not make sense to me. I guess the BTO engineer wears a frilly dress and dances a lot whilst painting the NTE5 in gold paint when he comes out for AA?

No? I didn't think so - and yet they charge a stupidly high price!
Administrator MrSaffron
(staff) Thu 04-Feb-16 13:24:43
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Re: Any news on new packages?


[re: ZenUserJP] [link to this post]
 
£100 applies whether new line or activation.
£60 for a new line

And then the £60 per month.

As for the regulator, why would they bother? Providers are free to set pricing as they wish, there is no law that says retail prices must be Wholesale cost + 10%.

There is plenty of choice and AAISP has chosen its path, if that does not suit you then other providers exist.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ZenUserJP
(committed) Thu 04-Feb-16 14:41:11
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Re: Any news on new packages?


[re: MrSaffron] [link to this post]
 
They have taken action in the past against rip off termination fees, why not look at rip off start up fees?

I guess you are right - AA want to remove themselves from the competition, and anyone who pays these prices needs certifying. A fool and their money etc. It's not a case of suiting or not, it's a case of limiting choice due to high prices. Not even being given the option is not the same as deciding something is not suitable. is it?

They must be [censored] hot for people to pay that, I mean 24/7 support critical care and an SLA. oh no it's just a resold service and a fancy control panel with a lot of f8lure graphs in it.
Standard User professor973
(fountain of knowledge) Thu 04-Feb-16 15:37:57
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Re: Any news on new packages?


[re: ZenUserJP] [link to this post]
 
I've not mentioned my supplier for ages [censored] . The last time I did was to say I had emails not answered, but you still have to play the man instead of the ball here don't you? - Why not take a pop at Bob who praises Pulse8 every other day?

Edited by professor973 (Thu 04-Feb-16 15:41:48)

Standard User RobertoS
(elder) Thu 04-Feb-16 15:57:57
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Re: Any news on new packages?


[re: professor973] [link to this post]
 
Is that "Bob" me? wink

If so, what about this post in the thread? Note the last line of the post smile.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User professor973
(fountain of knowledge) Thu 04-Feb-16 16:13:41
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Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
Yes Bob - Not knocking you, but fed up with folks taking a pop at me re P8 - Especially when I have not mentioned them for a while - Moving to shut them up!
Standard User RobertoS
(elder) Thu 04-Feb-16 16:40:08
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Re: Any news on new packages?


[re: professor973] [link to this post]
 
They are definitely well worth looking at, and hard to see any drawbacks in the service or CS itself.

The setup fee and resurgent possible need to downgrade to ADSL2+ before migrating to them for FTTC from FTTC, allied to current problems for someone wanting to move from TT Business FTTC (TTB itself not P8) to BT Business Infinity failing since 7 Jan, even with BT Group CEO's office involved are the off-putting things.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User professor973
(fountain of knowledge) Thu 04-Feb-16 16:53:37
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Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
I have already downgraded to ADSL2+ to give myself options. As you know was hard to justify even P8 FTTC for the time we spend here, though of course, I am suffering when Windows 10 upgrades and being in the Insider Programme have had three this last week - Build 14257 today. Toying with cheap fibre, or the same as I now have with Uno, which would save the £3 for fixed IP I now pay, far cheaper calls to mobiles (3p) and a control panel that allows me to play. That said and liking being contract free, I may sit as I am at the moment and put up with slow W 10 updates and the poor latency of TTB - Tried everything I can think of to get gaming pages to react faster.
Standard User ZenUserJP
(committed) Thu 04-Feb-16 22:42:51
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Re: Any news on new packages?


[re: professor973] [link to this post]
 
Well to be fair you mentioned them so much over the course of a short time that it got drummed into me who your provider was

If you don't line being associated with something, don't dram on about it!

Man game no, petty tiny person who puts swear words up knowing they would be censored, yes you certainly are!
Standard User professor973
(fountain of knowledge) Thu 04-Feb-16 23:04:03
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Re: Any news on new packages?


[re: ZenUserJP] [link to this post]
 
[censored]
Standard User ZenUserJP
(committed) Fri 05-Feb-16 16:31:26
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Re: Any news on new packages? *DELETED*


[re: professor973] [link to this post]
 
Post deleted by MrSaffron
Administrator MrSaffron
(staff) Fri 05-Feb-16 17:10:40
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Re: Any news on new packages?


[re: ZenUserJP] [link to this post]
 
So the previous comments made under this account about not being someone else were false and thus the impersonation suspension falls as does the attacking other posters.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Ignitionnet
(knowledge is power) Fri 05-Feb-16 18:06:36
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Re: Any news on new packages?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
With Pulse8, or another reseller?

Whichever, that's good to know.


Sorry I missed this, Bob.

Pulse8.

Standard User AAuser27
(member) Sun 07-Feb-16 19:30:51
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Re: Any news on new packages? *DELETED*


[re: MrSaffron] [link to this post]
 
Post deleted by MrSaffron

Edited by AAuser27 (Sun 07-Feb-16 19:31:33)

ISP Representative andrewhearn
(isp) Mon 08-Feb-16 09:21:54
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Re: Any news on new packages?


[re: ZenUserJP] [link to this post]
 
The high install price is due to this product requiring an installation of a phone line and then an engineer-installed FTTC service. We hope to have non-engineer install soon, which will be cheaper install and also if we get SMPF then it should be cheaper too.

Andrew Hearn
AAISP Technical Support
aa.net.uk [email protected] 03333 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User mlmclaren
(knowledge is power) Mon 08-Feb-16 10:38:43
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Re: Any news on new packages?


[re: MrSaffron] [link to this post]
 
Sorry but what about professors censored comments??

From what I can see it was professor that started the cursing... Not that this means one shouldn't be banned....

Standard User mlmclaren
(knowledge is power) Mon 08-Feb-16 10:41:34
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Re: Any news on new packages?


[re: andrewhearn] [link to this post]
 
In reply to a post by andrewhearn:
The high install price is due to this product requiring an installation of a phone line and then an engineer-installed FTTC service. We hope to have non-engineer install soon, which will be cheaper install and also if we get SMPF then it should be cheaper too.


Why is an install required for a migration... Is my already connected copper pair not good enough... So an engineer need to come and look and say "well it's connected, well done"

Also wouldnt you ask Openreach for a sim provide !

Standard User professor973
(fountain of knowledge) Mon 08-Feb-16 14:12:16
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Re: Any news on new packages?


[re: mlmclaren] [link to this post]
 
In reply to a post by mlmclaren:
Sorry but what about professors censored comments??

From what I can see it was professor that started the cursing... Not that this means one shouldn't be banned....

"Yes - and you are on Pulse8 - we've heard this a million times." Was where it all started. taking a pop at me over my choice of ISP again. "Million times", when i have not mentioned them for some time. The last time I did, was to say I have had emails unanswered, was suffering latency and that five months on the pavement dig outside here had not been chased - Even that attracted the usual abuse. [CENSORED] is not swearing and for good measure I have moved on, so there will be another target for the trolls now. I may retaliate, but rarely fire the first shot. It's just that I refuse to take the persolal abuse I get here whatever the outcome, there is no need for it.

Edited by professor973 (Mon 08-Feb-16 14:14:24)

ISP Representative andrewhearn
(isp) Fri 12-Feb-16 13:56:15
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Re: Any news on new packages?


[re: Slaphead] [link to this post]
 
We're now offering wires-only install on the VDSL side of things, this does not need an engineer to attend site and the install is now cheaper but you do need your own VDSL modem/router (which we can provide). Prices on: http://aa.net.uk/broadband-home1-terabyte.html There has also some hints of other new tariffs in the pipeline...

Andrew Hearn
AAISP Technical Support
aa.net.uk [email protected] 03333 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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