Take an up-tick Sir! - Us flat-earthers are right though! https://www.youtube.com/watch?v=debcXgOi0T0

Edited by professor973 (Thu 23-Feb-17 23:40:36)

That's really how A&A deal with OR? Wow, I am surprised. That doesn't look professional to me in the slightest...

You have not seen the way we have been let down by OR, though many here know better than everyone else. I can assure you, that professionalism goes out of the window with Openreach. They are a law unto themselves.

No matter how angry or [censored] off I am sometimes, I always maintain a level of professionalism.

Have the various complaint escalation routes with Openreach been exhausted? Has compensation been paid out to the ISP (which could be quite substantial here)?

Yea sorry replied to wrong post

End user don't count then?

I know this is extreme but would having a 2nd new line installed fix this?

End user doesn't count what?

Not sure. have changed pairs and ports in the past. As far as I know, a dig, walkway chamber, tail and block to last pole is the only answer. The problem is, that the cable between the two named distribution poles, is just buried under the pavement for the last 50 or 60 years. No duct to pull through. Hoping it will get there in the end, but OR really have tried everyone's patience. If the intermittent fault is not playing up in dry weather when they visit, they try to say there is nothing wrong and try to force the ISP to sign the fault off or take another DFI visit. This is despite seeing the disconnections AND OR line monitor showing faults!

Compensation for ISPs only?? - Thought my comment made sense!