Yes - been there and seen that. An intermittent fault, even one that's service effecting that is not playing up when the engineer visits, will always get the 'No fault'verdict and just walk away. Even in a case like mine, where the engineer can see up to 20 disconnections a few minutes apart on a wet day, as well as registering an underground fault on their equipment, they still insist upon classing the problem as a non-service effecting PAT fault where they can take years in my case to do the repair - Then as you say, someone quietly deletes the job. That is the rubbish way Openreach is run. In my case, they have point blank refused requests from AA for the job to be correctly categorized. All the time trying to force the ISP to close the job until they give up the will to live. This has cost me a lot of aggravation with previous ISPs and expense in cease and connection fees. Knowing where the fault is, the only options I have if a repair is not done, is to move to a cheap supplier, or chop the last pole tail as I have threatened and put the whole street out. Then to end a perfect day after booking a week in Benidorm, it seems my Rolex Sea Dweller has gained at least two hours, as it's teling me it's 8:00pm, when I know for a fact that AA are going to update me by 6:00pm!
Edited by professor973 (Fri 24-Feb-17 20:00:48)