I've signed up

I have joined tonight with an order for full fibre on a 1 month contract. Ordering was simple but comprehensive. I chose the new installation without affecting my current service (VDSL/Phone) and as soon as that contract is up will port the phone to AA.

In reply to a post by Banger:

and as soon as that contract is up will port the phone to AA

??? Really? That's what got you into this bother in the first place, that your phone is tied to your broadband. Get a service from an independent VOIP outfit and never get the phone and the internet buindled together again. If you go to voipfone and probably others, you can get a temporary number to get started and check everything works before porting in your current phone number.

In reply to a post by Banger:

I have joined tonight with an order for full fibre on a 1 month contract. Ordering was simple but comprehensive. I chose the new installation without affecting my current service (VDSL/Phone) and as soon as that contract is up will port the phone to AA.

Is that the City Fibre £35 per month deal?

The OP has posted various things that suggest it’s an Openreach based service they have ordered , not least posting the BTw DSL checker return for their address, the OP has several posts about this running concurrently, so not every detail is shown here , you need to aggregate all the posts to get the full picture.

Edited by Iniltous (Wed 27-Aug-25 11:39:37)

In reply to a post by Iniltous:

The OP has posted various things that suggest it’s an Openreach based service they have ordered...

But I don't see AA offering Openreach based FTTP on a one month minimum term - if he has ordered a City Fibre product from AA on a one month minimum term that looks like a very attractive deal with only a £10 installation fee.

Edit: AA do currently offer Openreach based FTTP on a one month minimum term.

Edited by 4M2 (Wed 27-Aug-25 18:33:07)

A&A do offer a 1 month FTTP minimum term contract on Openreach with a £100 installation fee.

In reply to a post by 4M2:

In reply to a post by Banger:

I have joined tonight with an order for full fibre on a 1 month contract. Ordering was simple but comprehensive. I chose the new installation without affecting my current service (VDSL/Phone) and as soon as that contract is up will port the phone to AA.

Is that the City Fibre £35 per month deal?

No its OR on a one month term £47.

A&A VoIP is completely independent from their broadband services. I use A&A VoIP and Aquiss for connectivity.

If the OP isn’t happy with A&A voice, they will be free to switch without any impact to their broadband.

In reply to a post by DFScale:

In reply to a post by Banger:

and as soon as that contract is up will port the phone to AA

??? Really? That's what got you into this bother in the first place, that your phone is tied to your broadband. Get a service from an independent VOIP outfit and never get the phone and the internet buindled together again. If you go to voipfone and probably others, you can get a temporary number to get started and check everything works before porting in your current phone number.

+1

In reply to a post by DougM:

A&A VoIP is completely independent from their broadband services. I use A&A VoIP and Aquiss for connectivity.

If the OP isn’t happy with A&A voice, they will be free to switch without any impact to their broadband.

Interesting to know, but it does look like an area ripe for thoughtless Business Process Re-engineering like "Why are we carrying Phone and FTTP as separate products? We should port customers on separate products on to a combined product."

Interesting thing will be can OR pull fibre through the drive duct without using the old DSL cable to pull a rope.

I seem to recall that the duct wasn’t laid that long ago was it ?

You are correct they dug the drive and fitted new duct.

So that bit, at least, should pull through nicely.

In reply to a post by DFScale:

In reply to a post by DougM:

A&A VoIP is completely independent from their broadband services. I use A&A VoIP and Aquiss for connectivity.

If the OP isn’t happy with A&A voice, they will be free to switch without any impact to their broadband.

Interesting to know, but it does look like an area ripe for thoughtless Business Process Re-engineering like "Why are we carrying Phone and FTTP as separate products? We should port customers on separate products on to a combined product."

That's never been how AAISP have operated, so I don't think there's much risk of that

I've used their VOIP service since April 2016 and I've used a number of ISPs in that time (including A&A for a bit). My spend with them for telephony is minimal but that has never been a problem for them

In reply to a post by Zarjaz:

So that bit, at least, should pull through nicely.

Hope so.

So they had rodded me duct and found that about a metre after the terminal post needs digging so have signed the OR fella's phone so now we wait for Civils. It's a shame because it could have been done today. It's about a metre from mine to the street that needs digging.

In reply to a post by Banger:

So they had rodded me duct and found that about a metre after the terminal post needs digging so have signed the OR fella's phone so now we wait for Civils. It's a shame because it could have been done today. It's about a metre from mine to the street that needs digging.

I guess this issue relates back to the "rectified loop at the drive post" that you mention here: https://forums.thinkbroadband.com/general/4771239-li... ?

Indeed although that turned out to be an extension wiring problem cured by disconnecting the extension.

Plusnet have just sent me an email with engineer appointment. It seems the online order they cancelled has gone live again so been on to them to cancel that which should be cancelled in 48 hours.

Now not sure who sent OR Plusnet or AA. Trying to clarify with AA.

Edited by Banger (Thu 28-Aug-25 19:21:45)

So I got in touch with OR CEO's Office when this all started with Plusnet. So long and short of it the PN order which had risen from the dead on PN's end despite being cancelled was showing on OR system as still open. So that has now been cancelled and AA order remains in place. Just waiting for civils to dig the path, remove terminal post and duct the remaining metre into the street. Sent a couple of emails to AA but as yet had no reply except to reduce my package to 1tb.

I guess at this stage you don't know if AA are are aware of the requirement for civils to dig the path etc. ?

Once the AA Full Fibre broadband is installed and activated you'll be able to relax for a while. Porting the phone number can be done later and that, as you know and planned, will automatically cease the TTB VDSL hopefully with minimal financial penalty.

Good luck, I admire your persistence in resolving these troublesome issues. When I had FTTP installed it was plain sailing since PTSN voice and ADSL were not tied to a single provider (SMPF) I'm still using PSTN voice but I did have to request a cease on the ADSL for which there was a fee, however it was on a one month minimum term so it wasn't a great hardship. I think keeping xDSL for a while after FTTP is up and running is generally, I think, a good contingency plan.

Edited by 4M2 (Fri 29-Aug-25 21:41:50)

In reply to a post by 4M2:

I guess at this stage you don't know if AA are are aware of the requirement for civils to dig the path etc. ?

Once the AA Full Fibre broadband is installed and activated you'll be able to relax for a while. Porting the phone number can be done later and that, as you know and planned, will automatically cease the TTB VDSL hopefully with minimal financial penalty.

Good luck, I admire your persistence in resolving these troublesome issues. When I had FTTB installed it was plain sailing since PTSN voice and ADSL were not tied to a single provider (SMPF) I'm still using PSTN voice but I did have to request a cease on the ADSL for which there was a fee, however it was on a one month minimum term so it wasn't a great hardship. I think keeping xDSL for a while after FTTP is up and running is generally, I think, a good contingency plan.

They should be aware of the need to dig as I have been emailing them throughout the day with OR CEO's progress and cancelling the PN order. I did get a text off them saying OR hadn't committed yet but that was last night.

Just seen on the AA control pages for me new Fibre "Installation Date: 8 Sep." Fingers crossed.

So today the Civils visited and they started cutting concrete and putting up barriers. Looks like more than a metre into the street, there is that plus some street work that it marked up on the path.

Progress appears to be very promising for a successfui installation of FTTP on the 8th of September....

Looking at bidb.uk maps the work is booked in to 3rd Sept. so who knows.

Well this morning I got up to find a lovely coil of fibre ready to be used at the front of me house.

Connectorised one end, what length ? Details Tim, details.

No idea it may be connectorised underground it's all covered over now. Coil is about 30 metres but it only has to go a couple of metres to the room where the master socket is as requested on the AAISP order notes. No connector on the coiled end.

Oh, so it’s an inside out cable ??

In reply to a post by Zarjaz:

Oh, so it’s an inside out cable ??

Whatever that is I have no idea? Black cable with fibre inside I think.

You are thinking inside and out radially, but I am sure the question is meant axially.

I am lost now lol

Surely it’s the connectorised cable left coiled at the house wall ( so probably already ran through the newly extended duct and plugged into the footway box CBT ) waiting for the second stage installer to fit a CSP , cut this cable to length and introduce it into the CSP etc as well running another ‘internal’ cable to the ONT position inside the property to finish the installation
https://www.openreach.com/help-and-support/full-fibr...
https://www.youtube.com/watch?v=3XDl0-KkPy8

Edited by Iniltous (Tue 02-Sep-25 20:06:10)

In reply to a post by DFScale:

You are thinking inside and out radially, but I am sure the question is meant axially.

And in this case the reality might be an outside - in cable.

In reply to a post by Iniltous:

Surely it’s the connectorised cable left coiled at the house wall ( so probably already ran through the newly extended duct and plugged into the footway box CBT ) waiting for the second stage installer to fit a CSP , cut this cable to length and introduce it into the CSP etc as well running another ‘internal’ cable to the ONT position inside the property to finish the installation

Now that makes sense as there was some connector type symbols on the pathway near a footway box.

Well that was my guess too.

Got my date for the second stage, 10th Sept. So a bit of a wait.

In reply to a post by Banger:

Got my date for the second stage, 10th Sept. So a bit of a wait.

Patience is a virtue Tim

So my Doctor keeps telling me.

Coincidentally this morning my next door neighbors had external fibre optic cable installed. Kellys did the work (on behalf of OR) using the existing ug duct and did not disturb the copper line. An engineer will apparently be coming later in the week to do the internal work.

I had Kellys for my FTTP installation, more than two years ago, and the guy did a good job but in my case he also did the internal work ensuring that the connection was activated before leaving. He also did not disturb the ug copper line That was on behalf of OR and aquiss.

Yes during the work I was expecting a blip on my DSL but OR managed to install the fibre without disturbing the copper. Even left the terminal post in place.

In many cases the UG lead in duct is in situ, clear, and easily houses more than one cable.
In Tim’s case, the original feed was direct in ground, but had been damaged at some point (my guess would be when the drive was relaid) to provide temporary service a length of overhead dropwire was used …. this for whatever reason was backfilled. As a result, after many years Stirling service, what was never meant to be UG failed.

The faulty length was replaced with a ducted length resolving the issue.

There are many more DIG lead ins out there, but for you, your neighbour, and after some shenanigans, Tim’s UG FTTP provides were reasonably pain free.

Do you plan on having two routers powered on and connected: one feed from the OLT and the other from the NTE for a short while after FTTP is activated and prior to going to VoIP?

Does each individual FTTP ug install instruction specify whether or not a copper line should be left in place and not disconnected?

In reply to a post by 4M2:

Do you plan on having two routers powered on and connected: one feed from the OLT and the other from the NTE for a short while after FTTP is activated and prior to going to VoIP?

I only have the one ethernet cable from downstairs to upstairs to my Asus router. I could move the router downstairs but that mucks up my mesh. So the quick answer is no and it will be a swap from the downstairs modem to ONT I am hoping.

It didn’t back in my day, but then things change. Back when I started fitting it , FTTP was the exception rather than the rule, we tended to leave the copper feeds in situ in case punters wanted service from a non FTTP CP in the future.

In reply to a post by Banger:

I only have the one ethernet cable from downstairs to upstairs to my Asus router. I could move the router downstairs but that mucks up my mesh. So the quick answer is no and it will be a swap from the downstairs modem to ONT I am hoping.

So the initial setup will be: ONT downstairs and the AA PPPoE configured Asus router upstairs connected via an ethernet cable. TTB analogue voice only from the NTE and extension(s)?

In reply to a post by Banger:

In reply to a post by 4M2:

Do you plan on having two routers powered on and connected: one feed from the OLT and the other from the NTE for a short while after FTTP is activated and prior to going to VoIP?

I only have the one ethernet cable from downstairs to upstairs to my Asus router. I could move the router downstairs but that mucks up my mesh. So the quick answer is no and it will be a swap from the downstairs modem to ONT I am hoping.

is the second mesh unit downstairs?

In reply to a post by 4M2:

In reply to a post by Banger:

I only have the one ethernet cable from downstairs to upstairs to my Asus router. I could move the router downstairs but that mucks up my mesh. So the quick answer is no and it will be a swap from the downstairs modem to ONT I am hoping.

So the initial setup will be: ONT downstairs and the AA PPPoE configured Asus router upstairs connected via an ethernet cable. TTB analogue voice only from the NTE and extension(s)?

Yes that is where my PC is upstairs.

In reply to a post by Taras:

In reply to a post by Banger:

In reply to a post by 4M2:

Do you plan on having two routers powered on and connected: one feed from the OLT and the other from the NTE for a short while after FTTP is activated and prior to going to VoIP?

I only have the one ethernet cable from downstairs to upstairs to my Asus router. I could move the router downstairs but that mucks up my mesh. So the quick answer is no and it will be a swap from the downstairs modem to ONT I am hoping.

is the second mesh unit downstairs?

Yes but in a different room to the master socket.

OR CEO's office have offered to bring forward the go live date (2nd stage) which is welcome, waiting to hear back from them.

So go live date is now 8th Sept. which is this coming Monday.

Things now seem to be progressing really well...

Just had a thought, does the BT ONT LAN port autosense speed and orientation eg patch cable or straight thru.

Standard T-568B at both ends (straight through) should be OK for the RJ45 ethernet WAN connection between the ONT and router. Speeds wont be a problem with genuine CAT5e or CAT6.

I haven't done this type of wiring myself, I just use ready made RJ45 patch leads. So hopefully somebody else may correct me if I'm wrong...

In reply to a post by 4M2:

Standard T-568B at both ends (straight through) should be OK for the RJ45 ethernet WAN connection between the ONT and router. Speeds wont be a problem with genuine CAT5e or CAT6.

I haven't done this type of wiring myself, I just use ready made RJ45 patch leads. So hopefully somebody else may correct me if I'm wrong...

Thanks for that. I have what I think is a straight thru patch lead supplied by Talk Talk Biz and an ethernet socket with 5a up to the router in my studio. I think I wired the sockets straight thru but have tested with TTB router/hub which has 1GB ports and it works so it was just something that is an unknown at the moment.

In reply to a post by Banger:

... I have what I think is a straight thru patch lead supplied by Talk Talk Biz and an ethernet socket with 5a up to the router in my studio. I think I wired the sockets straight thru but have tested with TTB router/hub which has 1GB ports and it works so it was just something that is an unknown at the moment.

So you are working with 2 RJ45 patch leads and a length of CAT5 between 2 RJ45 sockets and seeing up to 1 Gb/s transfer speeds? If so I'm sure that will be fine.

In reply to a post by 4M2:

In reply to a post by Banger:

... I have what I think is a straight thru patch lead supplied by Talk Talk Biz and an ethernet socket with 5a up to the router in my studio. I think I wired the sockets straight thru but have tested with TTB router/hub which has 1GB ports and it works so it was just something that is an unknown at the moment.

So you are working with 2 RJ45 patch leads and a length of CAT5 between 2 RJ45 sockets and seeing up to 1 Gb/s transfer speeds? If so I'm sure that will be fine.

Yes that's the idea. Just need someone to splice the fibre and fit a couple of boxes.

Am live now. Bit of a mix up with the CBT (flashing PON light and no connection) but network sorted it and OR engineer is away now.

In reply to a post by Banger:

Am live now. Bit of a mix up with the CBT (flashing PON light and no connection) but network sorted it and OR engineer is away now.

There was initially a flashing PON light on the ONT due to an issue with the underground connectorised block terminal (CBT) ?

In reply to a post by 4M2:

In reply to a post by Banger:

Am live now. Bit of a mix up with the CBT (flashing PON light and no connection) but network sorted it and OR engineer is away now.

There was initially a flashing PON light on the ONT due to an issue with the underground connectorised block terminal (CBT) ?

Yes my line wasn't tagged so engineer had to plug into a CBT up the street and network had to reset the ONT. All working now.

Good thing you didn't have this problem https://community.plus.net/t5/Full-Fibre/ONT-PON-lig... where the active copper lines were removed!

In reply to a post by 4M2:

Good thing you didn't have this problem https://community.plus.net/t5/Full-Fibre/ONT-PON-lig... where the active copper lines were removed!

He did! He was putting in the trunking for the fibre and disconnected the copper, thought it was a straight swap. I asked him to put it back and he did. Just as well I stepped out to inspect the trunking. He did the inside work first.

I assume you are getting a dial tone OK from the NTE5...

In reply to a post by 4M2:

I assume you are getting a dial tone OK from the NTE5...

Yes he asked me twice to check. Just as well I mentioned it or would have no copper.

Your opening post on 27-08-25: "I have joined tonight with an order for full fibre on a 1 month contract. Ordering was simple but comprehensive. I chose the new installation without affecting my current service (VDSL/Phone)..." !!!

Your saga for getting FTTP installed certainly highlights it's potential difficulties - are you sure that you want to venture into the world of VoIP?

In reply to a post by 4M2:

Your opening post on 27-08-25: "I have joined tonight with an order for full fibre on a 1 month contract. Ordering was simple but comprehensive. I chose the new installation without affecting my current service (VDSL/Phone)..." !!!

Your saga for getting FTTP installed certainly highlights it's potential difficulties - are you sure that you want to venture into the world of VoIP?

Wont have any choice come Jan 2027 and lots of relatives still call my landline number instead of mobile. After Oct 23rd this year is is £125 to cancel the landline service which is cheaper than paying another year at £38.60 (which goes up in March). VOIP with A&A is £1.44 a month and £12 to port in a number. Then if I get rid of landline and switch fibre to Plusnet currently £34 a month with £140 reward card for 900 speed that should pay off the TTB cutoff fee. I am only on a month contract with A&A so hopefully with landline gone should be a digitial switch.

Is TTB analogue voice also being shut down in Jan 2027?

I would think so as BT are selling off exchanges and TTB have equipment in them.

Glad you are sorted now Tim …

this forum ought to breathe a collective sigh of relief now. 🙂

Some crossed lines here. Reading through the recent posts it sounds like there was light to the ONT, hence the flashing PON, but that the light was connected to the wrong SASA in the splitter node.
Because ‘it wasn’t tagged’ in the splitter, the engineer couldn’t ID the correct fibre from Tim’s place , so as to be able to splice it onto the correct SASA as per routing.
The reference to a circuit down the road suggests ID’ing a working circuit on the correct SASA, and using this to prove where Tim’s fibre actually was.

A right malarkey ….sounds like this last Openreach bod on site was pretty clued up. (Apart from dissing the copper, he could just have asked, would have saved a bit of grief)

I opted for 115/20 speed as it was the cheapest option. Just tested my wifi with iperf and it can do 436 mbit on average. So if I were to regrade the 500 mbit would suit instead of 1G and save a bit of moolah. Decisions.

Guess what I have signed up again with Plusnet through One Touch Switching based on the information screen saying it was a remote switch and no engineer visit required on the Plusnet order page.

Filled in my AA account number with PN and a few moments later AA emailed me telling me the switch had started. I have picked the 15th for switch date, hope PN get this order right.

The reason I have switched is the speed and price and constantly watching what I am downloading because of the AA 1TB limit.

In reply to a post by Zarjaz:

this forum ought to breathe a collective sigh of relief now. 🙂

I think you may have spoke too soon

In reply to a post by PCJM40:

In reply to a post by Zarjaz:

this forum ought to breathe a collective sigh of relief now. 🙂

I think you may have spoke too soon

Late night decision. Got my confirmation of switch this morning.

Pricing? https://www.uswitch.com/broadband/providers/plusnet/ Plusnet Full Fibre 500 looks like a good deal if a 24 month contract is acceptable...

My next door neighbors have just had FTTP installed. OR did the external ug work and after a few days a Sky engineer came and did the final exterior to interior connections. Probably a good thing he didn't encounter similar problems otherwise I would imagine OR would have to return and correct the issue...

In reply to a post by 4M2:

Pricing? https://www.uswitch.com/broadband/providers/plusnet/ Plusnet Full Fibre 500 looks like a good deal if a 24 month contract is acceptable...

Went for the 900 deal with PN and reward card last night and have switchover date of 15th Sept. My main pc is ethernet so should see the full 900.

I'm confused - are you signing up to plusnet or AA?

In reply to a post by Pipexer:

I'm confused - are you signing up to plusnet or AA?

I was with AA but found myself watching the download clock so switching to Plusnet.

In reply to a post by Banger:

In reply to a post by 4M2:

Pricing? https://www.uswitch.com/broadband/providers/plusnet/ Plusnet Full Fibre 500 looks like a good deal if a 24 month contract is acceptable...

Went for the 900 deal with PN and reward card last night and have switchover date of 15th Sept. My main pc is ethernet so should see the full 900.

That should be fine - are you still considering AA for VoIP after the switchover to Plusnet?

In reply to a post by 4M2:

In reply to a post by Banger:

In reply to a post by 4M2:

Pricing? https://www.uswitch.com/broadband/providers/plusnet/ Plusnet Full Fibre 500 looks like a good deal if a 24 month contract is acceptable...

Went for the 900 deal with PN and reward card last night and have switchover date of 15th Sept. My main pc is ethernet so should see the full 900.

I am when TTB contract is into its final year at the end of October.

That should be fine - are you still considering AA for VoIP after the switchover to Plusnet?

In reply to a post by 4M2:

In reply to a post by Banger:

In reply to a post by 4M2:

Pricing? https://www.uswitch.com/broadband/providers/plusnet/ Plusnet Full Fibre 500 looks like a good deal if a 24 month contract is acceptable...

Went for the 900 deal with PN and reward card last night and have switchover date of 15th Sept. My main pc is ethernet so should see the full 900.

That should be fine - are you still considering AA for VoIP after the switchover to Plusnet?

Yes although remains to be seen if it switches over on Monday as OR said there was no order for a switchover on their system but PN have told me they will sort it on Monday if no switch or speed regrade.

In reply to a post by Banger:

Yes although remains to be seen if it switches over on Monday as OR said there was no order for a switchover on their system but PN have told me they will sort it on Monday if no switch or speed regrade.

So that is the switch from AA speeds of 115/20 with a limit of 1TB to unlimited Plusnet 900?

In reply to a post by 4M2:

In reply to a post by Banger:

Yes although remains to be seen if it switches over on Monday as OR said there was no order for a switchover on their system but PN have told me they will sort it on Monday if no switch or speed regrade.

So that is the switch from AA speeds of 115/20 with a limit of 1TB to unlimited Plusnet 900?

Yes got tired of checking the download clock.

"Time and tide wait for no man"

In reply to a post by 4M2:

My next door neighbors have just had FTTP installed. OR did the external ug work and after a few days a Sky engineer came and did the final exterior to interior connections. Probably a good thing he didn't encounter similar problems otherwise I would imagine OR would have to return and correct the issue...

There would have been no need for a Sky engineer to visit if they had opted for Sky Streaming.

In reply to a post by Banger:

I have joined tonight with an order for full fibre on a 1 month contract. Ordering was simple but comprehensive. I chose the new installation without affecting my current service (VDSL/Phone) and as soon as that contract is up will port the phone to AA.

Why did you decide to use AA?

In reply to a post by trolleybus:

In reply to a post by Banger:

I have joined tonight with an order for full fibre on a 1 month contract. Ordering was simple but comprehensive. I chose the new installation without affecting my current service (VDSL/Phone) and as soon as that contract is up will port the phone to AA.

Why did you decide to use AA?

Short contract and they have a reputation of standing on BT/OR toes if things go wonky which they did with a flashing PON light.

So it seems you never intended to stay with A&A, just use them to help get a new FTTP service leaving your TTB copper service intact, which Plusnet seemed to have trouble arranging. It may have done the job but there must have a considerable cost.

Savings in the long run, reward card, cheaper monthly cost with PN and no line rental with VOIP when I eventually switch.

In reply to a post by Banger:

In reply to a post by trolleybus:

In reply to a post by Banger:

I have joined tonight with an order for full fibre on a 1 month contract. Ordering was simple but comprehensive. I chose the new installation without affecting my current service (VDSL/Phone) and as soon as that contract is up will port the phone to AA.

Why did you decide to use AA?

Short contract and they have a reputation of standing on BT/OR toes if things go wonky which they did with a flashing PON light.

It is only your internet connection where perhaps AA might prove more effective in resolving issues where other ISPs may let you down. A hosted VoIP service piggy backs onto the internet connection. With Voipfone you have a rolling 30 day contract and they are cheaper than AA in any case.

In reply to a post by 4M2:

"Time and tide wait for no man"

Remains to be seen if the switch will happen in the early hours of Monday or Tues.

Have PN sent you a "Hub Two" router?

In reply to a post by 4M2:

Have PN sent you a "Hub Two" router?

They have a few days ago by first class post. I haven't opened it other than to check it's contents. I plan to use my own router unless a problem occurs then will plug it in for diagnostics. Should be a straight forward change of username and pass on my Asus router I am hoping.

In reply to a post by Banger:

In reply to a post by 4M2:

Have PN sent you a "Hub Two" router?

..I plan to use my own router unless a problem occurs then will plug it in for diagnostics. Should be a straight forward change of username and pass on my Asus router I am hoping.

That's a good plan but if the worst comes to the worst you've still got an active TTB FTTC line which you can use to contact PN support.

In reply to a post by 4M2:

In reply to a post by Banger:

In reply to a post by 4M2:

Have PN sent you a "Hub Two" router?

..I plan to use my own router unless a problem occurs then will plug it in for diagnostics. Should be a straight forward change of username and pass on my Asus router I am hoping.

That's a good plan but if the worst comes to the worst you've still got an active TTB FTTC line which you can use to contact PN support.

Yes I had thought of that and it's just a case of swapping cable from ONT to Zyxel modem. TTB DSL doesn't even care if the PPPoE username is right. Have a contact at PN Exec team now.

In reply to a post by Banger:

Savings in the long run, reward card, cheaper monthly cost with PN and no line rental with VOIP when I eventually switch.

If all that is true, may we see the cost of each element of the service that you will be subscribing to please. You may not have a line rental to pay with VoIP, but usually there is a monthly fee for the use of a POTS style number in the 01/02 range. Then there will be call charges to consider.

In reply to a post by PCJM40:

In reply to a post by Zarjaz:

this forum ought to breathe a collective sigh of relief now. 🙂

I think you may have spoke too soon

Dammit i've just collected all my marbles from the floor. 😂

I am now on Plusnet. AA went down around 4am and PN came up around 7.15am, getting 1Gbits on the Plusnet hub with my laptop and ethernet cable.

Also AA were quick to refund my unused days at 4.02am.

In reply to a post by trolleybus:

In reply to a post by Banger:

Savings in the long run, reward card, cheaper monthly cost with PN and no line rental with VOIP when I eventually switch.

If all that is true, may we see the cost of each element of the service that you will be subscribing to please. You may not have a line rental to pay with VoIP, but usually there is a monthly fee for the use of a POTS style number in the 01/02 range. Then there will be call charges to consider.

£1.44 pm for bronze number (ported in) after £12 port and the amount of outgoing calls I make will be negligible. I am sure you can work out the costs with a little research. It's just a relief to get away from TTB in October/November, network fine customer service and sales rubbish.

In reply to a post by Banger:

In reply to a post by trolleybus:

In reply to a post by Banger:

Savings in the long run, reward card, cheaper monthly cost with PN and no line rental with VOIP when I eventually switch.

If all that is true, may we see the cost of each element of the service that you will be subscribing to please. You may not have a line rental to pay with VoIP, but usually there is a monthly fee for the use of a POTS style number in the 01/02 range. Then there will be call charges to consider.

£1.44 pm for bronze number (ported in) after £12 port and the amount of outgoing calls I make will be negligible. I am sure you can work out the costs with a little research. It's just a relief to get away from TTB in October/November, network fine customer service and sales rubbish.

So i'm confused. is your TTB contract ending oct 25 or oct 26?

In reply to a post by Taras:

In reply to a post by Banger:

In reply to a post by trolleybus:

... nested quotes trimmed ...

If all that is true, may we see the cost of each element of the service that you will be subscribing to please. You may not have a line rental to pay with VoIP, but usually there is a monthly fee for the use of a POTS style number in the 01/02 range. Then there will be call charges to consider.

£1.44 pm for bronze number (ported in) after £12 port and the amount of outgoing calls I make will be negligible. I am sure you can work out the costs with a little research. It's just a relief to get away from TTB in October/November, network fine customer service and sales rubbish.

So i'm confused. is your TTB contract ending oct 25 or oct 26?

Oct 26 but I am not paying another £400 will pay the £125 early exit for last 12 months.

In reply to a post by Banger:

I am now on Plusnet. AA went down around 4am and PN came up around 7.15am, getting 1Gbits on the Plusnet hub with my laptop and ethernet cable.

Also AA were quick to refund my unused days at 4.02am.

That's great news, I'm pleased to read that there were no further troublesome hiccups. Just the PN reward card to come, the value of which will cover the cost of terminating the TTB contract in a few weeks time.

Next on the agenda: VoIP...

Good luck.

In reply to a post by Banger:

In reply to a post by 4M2:

Have PN sent you a "Hub Two" router?

They have a few days ago by first class post. I haven't opened it other than to check it's contents. I plan to use my own router unless a problem occurs then will plug it in for diagnostics. Should be a straight forward change of username and pass on my Asus router I am hoping.

Worth keeping the Plusnet router safe not only for diagnostics but they expect it to be sent back now I believe if you do ever leave Plusnet otherwise a hefty charge for not returning the router.

In reply to a post by think26872:

In reply to a post by Banger:

In reply to a post by 4M2:

Have PN sent you a "Hub Two" router?

They have a few days ago by first class post. I haven't opened it other than to check it's contents. I plan to use my own router unless a problem occurs then will plug it in for diagnostics. Should be a straight forward change of username and pass on my Asus router I am hoping.

Worth keeping the Plusnet router safe not only for diagnostics but they expect it to be sent back now I believe if you do ever leave Plusnet otherwise a hefty charge for not returning the router.

Yes on the box it says please keep me. But I am using it now as I didn't get the expected speeds from my Asus alone so that is now in AP mesh mode.

I believe if you do ever leave Plusnet

What ? Banger leave an ISP ? 😳