I am posting on behalf of my Brother in Law and Sister who are with AOL Broadband.
They have had issues with AOL Support and I wondered how it's best to proceed.
Here is the situation so far:
Around 1 week ago, Broadband and Phone Line stop working. No dial tone and no internet access. Both the line and internet are with AOL BB. Bro in Law calls AOL up, the advise an engineer will attend to resolve.
An Openreach engineer does attend, and he advises the local exchange has had cables stolen from it. When they finally get "reconnected" OR have wired his neighbours number to his line, so he gets her calls.
That has now been resolved, but he's not getting any calls at home and still no internet.
AOL support seem to be a nightmare.
Can anyone suggest any good idea's to get this resolved?