Is that slow blow foil or quick blow foil?

If it's hat grade tin foil it should be slow blow for extended protection

You could try our never-blow range which can also be used to fix fence panels.

Hmm, I'll chew my nails while I think about that generous (?) offer...

Replying to myself to give an update.

I got a reply from the dealer on Monday which copied an email from B&W quoting £55 for a new Ice unit (inc. P&P). The dealer said I should deal direct with B&W as they had no means of dealing with out-of-warranty repairs .

As I was rather busy I left it a couple of days to consider my next step. So on Thursday I replied to B&W, copied to the dealer, that I wasn't impressed with their response and suggested that the Sale of Goods Act (SoGA) gave me more protection, for a product of that price & purpose, than they were giving me, perhaps up to 6 years of product life. I suggested the dealer and/or B&W were responsible in this respect.

The email was rejected by B&W's email ticket system as my email address wasn't recognised; clearly the dealer had an account whereby he could raise tickets but it wasn't accessible to me (fair enough for privacy reasons). I then emailed the dealer pointing out that the B&W system wouldn't let me take it up with them.

Within 90 minutes I got a reply back from the dealer

Good timing with the e-mail,the B&W rep was in store when it came through.

He has arranged for a module to be sent to our store free of charge. When this arrives I will e-mail you so that you can bring in the sub,for us to replace the faulty part.

So I'll wait for their email and we'll see what's what.

Two questions remain in my mind.

1. How did they know what component(s) to replace?
2. What is the Ice unit?

I'm not entirely sure what an ICE unit is but it seems that you're making progress. Let's keep fingers crossed

I think I've found out what an ICE unit is; http://www.icepower.dk/

The website states that B&W uses its modules.

Thank you Sarah.

Evidently it's the main amplifier electronics of the sub-woofer. I only hope that's what has actually failed...

Interesting the the ICE unit is £55, the sub-woofer is £350. So the other £295 is...speaker itself, case, back panel & connections, R&D, profit.

I wonder how much the actual components total?

B&W USA lists all spare parts and prices for current models;

You might find this interesting

http://www.bwgroupusa.com/bwgroup-parts/index.php/bw...

Not cheap. I am working on the basis that the ICE unit you are being shipped is a subcomponent listed as SKU: ZZ23227 Amplifier Module Board (alternate SKU 092ICEPOWER200ASC) rather than the SKU AA09624 Amplifier which seems to the the whole backplate with amplifier, speaker terminals etc.

Specific details of the ICEpower200ASC can be found at http://www.icepower.bang-olufsen.com/en/solutions/th...