Replying to myself to give an update.
I got a reply from the dealer on Monday which copied an email from B&W quoting £55 for a new Ice unit (inc. P&P). The dealer said I should deal direct with B&W as they had no means of dealing with out-of-warranty repairs
As I was rather busy I left it a couple of days to consider my next step. So on Thursday I replied to B&W, copied to the dealer, that I wasn't impressed with their response and suggested
that the Sale of Goods Act (SoGA) gave me more protection, for a product of that price & purpose, than they were giving me, perhaps up to 6 years of product life. I suggested the dealer and/or B&W were responsible in this respect.
The email was rejected by B&W's email ticket system as my email address wasn't recognised; clearly the dealer had an account whereby he could raise tickets but it wasn't accessible to me (fair enough for privacy reasons). I then emailed the dealer pointing out that the B&W system wouldn't let me take it up with them.
Within 90 minutes I got a reply back from the dealer
Good timing with the e-mail,the B&W rep was in store when it came through.
He has arranged for a module to be sent to our store free of charge. When this arrives I will e-mail you so that you can bring in the sub,for us to replace the faulty part.
So I'll wait for their email and we'll see what's what.
Two questions remain in my mind.
- How did they know what component(s) to replace?
- What is the Ice unit?
We have more and more laws, and less and less enforcement