I've had this issue for a couple of months now with VM. Few months ago after years of being fine, my BB line seemed to bork up. I am an avid World of Warcraft player (Guild leader too so this really doesnt help) and would randomly start getting high ping times around 7:30pm onwards. Going well past 8kms.
I was upgraded to a superhub under advice of VM (which apprently would cure all my issues....sigh) and it didnt make the slightest bit of difference. At this point I have been in contact with their CS a few times either on their support forum or on the phone, both of which have conflicting advice. Forums report UBR issues, 2nd line support report no real issues.
I have had VM engineer visit me, test my internal network and basically "look" at their cabling and report its ok.
I have had a Monitor running for a month or so now. It seems to hold a pattern of being ok Tues-Thursday and sporadically rubbish for the rest of the week. An example is below, pinging my VM Superhub...
During those "red" times Warcraft becomes unplayable. I cannot download from steam and using mumble is terrible.
Strangely playing BF3 seems to be fine but that could just be coincidence.
I dont understand whats going on here, can anyone share any advice. Could anything on my PC