Unusual 100% packet Loss

Hi Peeps

Looking for some input into why my BBQM would show as 100% packet loss whilst i was at work?

http://www.thinkbroadband.com/ping/share/56ddb1407c6...

The router seems to have stopped responding to ping requests around the time i set off and only started replying again when i came in and logged in to TBB. Internet worked straight away without issues when i came home.

Ive checked the router and its up time has been over 2 days so hadn't crashed. The WAN address is still the same. Does the router go into standby mode if it has no devices connected or no requests internally for access to the WAN?

Any help would be appreciated as i was looking forward to having a full graph as evidence for VM before i complain about the quality of the line.

Cheers
Ryan

It may be set to dial-on-demand (or similar words) rather than always on.
So when you go and look at the graph it "magically" starts working again.
Check your router's configuration.

It seems to be a feature of the Superhub, as as soon as I read the first line of your post I was scanning to see which ISP you were with.

So yes looks like router maybe drops into some standby mode if no LAN activity.

Do you know if this is a feature i am able to turn off? I've looked through the advanced settings of the super hub and I'm unable to see anything that may suggest its a feature that can be amended.

Cheers

Sorry no idea

I may have figured out a way around it. I'm now sending a ping to Google every 60 seconds. This should hopefully keep the WAN interface alive.

Thanks for your help anyways.

VM rolled out a firmware upgrade to SuperHubs a little while ago did you get this?

Check in Super Hub Settings and scroll to the bottom of the page, mine is showing Software Version V2.37.01 If yours is showing earlier than this then turn it off for 30 minutes and then back on again. Check as above to confirm it has taken the update.

I am on VM's Up to 60MB and here is my graph:-

My Broadband Ping

Do check that you are still running the same IP Address as it might have changed with the 30 mins turn off. If it has changed then delete the Monitor and set up a new one. This is why I have named mine 2012-09-29 Onward to keep track after upgrading work in my area.

http://www.thinkbroadband.com/ping/share/de0344da0b9...

I don't think the router is going into standby. I was in the house using the internet this morning after the graph turned red. The graph seems to have stopped responding about the exact same time as yesterday (look at my first post). I've also been on my machine at home from work for the past couple of hours and had the constant ping running since i left the house.

Ive checked the firmware version and it is V2.37.01. The WAN address is still the same also.

I'm really at a loss here?