some help please

ive had a quility monitor running since friday and not sure what the results mean. im getting between 20 and 80% dropped packets. dose this mean theres a problem with my line. here are links to 3 monitors if someone would kindly have a look and tell me what they think.

http://www.thinkbroadband.com/ping/share/10b5ac1ebc5...

http://www.thinkbroadband.com/ping/share/3a911f57455...

http://www.thinkbroadband.com/ping/share/5521f790578...

Thanks to anyone who has any info that will help

Edited by dibs1975 (Sun 03-Feb-13 17:22:53)

During the times that this high level packet loss is happening is your thoughput affected/reduced ? i would suspect it will would be,if the loss is local to you, there is a network tool that may be helpful in finding out where this packet loss is

ping plotter free

my speed goes from 12.5 meg to around 0,25meg, get alot of buffering on things like lovefilm and netflicks. been in touch with service provider and they say router/modem is syncing up at around 18meg, and nothing out of the ordinary showing up on there end. was told to try this by someone, before getting back in touch, but need some advice before i ring them. incase they try to fob me off again. im with o2 home broadband. thanks

You need to learn about tracert (windows) traceroute (mac) and then run a constant ping to the first IP address beyond your o2 router

If that is showing the same evidence of bursts of packet loss then suggestion is that it is probably a line issue, some modems hold onto the connection even when a fairly high number of errors.