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Hi all,
I have similar issues to those in this thread. I just can't get the BQM to work.
I have a 20CN connection with a Netgear DG834PN modem running in bridge mode to an Asus RT-N66u router. Whenever I tried running a BQM I just got a completely red result. I have enabled response to pings in my router. I did have a SKY box in my DMZ (with, tbh, no recollection of ever putting it there) but took that out and disabled DMZ. But since then I now have a completely blank BQM.
I tried running a traceroute command and steps 2-9 returned "request timed out." Steps 1 and 10 got a result.
I'm at a bit of a loss. Any ideas?
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traceroute from where to where?
Can people external to you actually ping your IP address, until that is working the BQM will not work.
The RT-N66U does work with the BQM and pings normally, so suggests a configuration issue. What firmware are you running.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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thanks for the quick reply.
I'm running the stock firmware version 3.0.0.4.376_1071, which appears to be the latest. I tried running the tracert command from within the CMD prompt to bbc.co.uk. I'd post a picture but don't see how to?
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Register (or login) on our website and you will not see this ad.
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That is the wrong direction, you need someone on another internet connection to try pinging you or just use
http://www.thinkbroadband.com/tools/traceroute.html
Edited by MrSaffron (Tue 28-Oct-14 11:51:08)
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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OK, did one from the link you suggested and got the following:
# Host Sent Recvd Best Avg Worst
1 thinkbroadband-gw2.core-rs2.thdo.ncuk.net 15 15 0ms 2ms 8ms
2 te2-2-30.bdr-rt3.thdo.ncuk.net 15 15 0ms 4ms 47ms
3 lonap-gw2.plus.net 15 15 0ms 0ms 0ms
4 te8-5.ptn-gw02.plus.net 15 15 0ms 1ms 1ms
5 link-b-central10.ptn-ag02.plus.net 15 15 1ms 3ms 26ms
6 [removed].dyn.plus.net 15 15 11ms 12ms 17ms
Edited by MrSaffron (Tue 28-Oct-14 17:43:03)
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Okay well that works and the IP address that I just removed is pingable.
Does the IP address you have for the BQM agree with what http://www.thinkbroadband.com/ip.html shows as your IP address
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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yes, that all matches
forgot my address was showing. Thanks for removing that
Edited by deleted (Tue 28-Oct-14 18:25:22)
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Do you have any of the DoS protection stuff turned on? Our ping once a second can trigger sensitive router protection devices.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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No, enable Dos protection is turned off
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If it helps, I left everything standard in the settings. I just enabled the Respond Ping Request from WAN and disabled the DMZ.
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Does nobody have any ideas on how to get this working?
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Does nobody have any ideas on how to get this working?
Generally the Asus routers work once you enable ping responses. Do you have any more info on the bridge mode setup of the netgear? Could it be doing something clever?
plusnet unlimited fibre - 2 Jun 14 - 470m - 80/20 - Summer/dry sync 55/9.4, Winter/wet sync 52/9.1
15 years broadband (1999 ntl:cable trial) - Asus RT-AC68U with HG612 - BQM - Summer PN speed - Winter PN speed
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hi, thanks for the reply. I enabled the modem only mode in the Netgear through the hidden settings as described here. The only other options I changed were to set the VCI to 38 and use LLC (I think, it's been a while). Other than that I haven't touched the modem since.
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Bizarrely, having changed nothing at all the BQM has now started working and I have a graph. I checked in every day until Sunday and kept getting a blank graph, and then gave up through lack of progress. I went back in today just for a laugh and got a fully functioning graph. Most strange of all, I can see backdated graphs to the day I set it up (28th October).
Out of curiosity, does anyone have any idea why I can now see graphs that I couldn't on the day? I have not done anything at all to my PC or router. I have changed no settings, installed no software, not cleared any cache etc etc. In fact, I haven't even switched it off for a week. How come I can see graphs that I couldn't before?
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When you say couldn't see graphs, do you mean when you looked at the BQM pages the chart was solid red previously but is not showing green, yellow and blue data?
Or do you mean the BQM system was not even allowing you to see the red no response graphs?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I mean the graph was completely empty. No data of any kind
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It was like this:
Empty graph
and now looks like this:
Populated graph
Edited by deleted (Wed 05-Nov-14 12:30:28)
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I'll point John at this one, sounds more like Asus was working but plotting as not happening
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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OK, thanks
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I asked and he no idea - sorry.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Never mind. Thanks for checking. Just seems really odd, though
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