My parents are blessed with ADSL1 @ 1.7mbps sync. Its market 3 (i think thats the word for bt wholesale)? Probably the furthest house from the local telephone exchange at a whopping 5 miles. (BN8 - Plumpton).
When I lived at home there were never ending problems with every ISP. Now on PlusNet the problems continue, its a long story that I don't really want to get into because it will take me a very long time to post it.
Anyway, since I have been back to visit them, trying to game and use the internet has been nothing short of horrendous. I thought this problem was fixed last time I was here when I discovered the speed was dropped so low it was barely measurable. Anyway, they reset whatever it is they reset and it worked again, but I didn't test gaming.
As an example, you will be playing an online game. Everything is fine for a few seconds and then there is a large spike in lag, up to 500ms sometimes. Normal ping seems to variate between 30 and 60.
Does this BQM offer any help? Please ignore the initial packet loss, this was measured when I didn't have the plusnet router open to accept wan packets.
My Broadband Ping
How can I approach plus net about it? I am really sick of having so many problems and needing to contact them multiple times a year. They say there customer support is good, but it my experience it has been terrible, namely due to the horrid system they have to communicate with wholesale.