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Standard User rich_jtg
(member) Tue 09-Jun-15 10:51:34
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Strange, regular bursts on BQM


[link to this post]
 
Hi folks,

Since moving to BT Fibre, I've noticed that the BQM for my line seems to experience strange bursts of 'usage' every 2.5 hours.

BQM image

Concerned by this, I've tried switching everything on the network (computers, devices, phones etc) off... but the bursts still happen.

Switching off the router's (Billion 8800NL) WiFi, and unplugging all Ethernet cables makes no difference either.

Is it the router itself? The connection/ISP? Should I be concerned?

- Richard

Pipex > Zen > Be > iDNet > Freeola > Zen > BT Infinity 1
Administrator MrSaffron
(staff) Wed 10-Jun-15 10:16:22
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Re: Strange, regular bursts on BQM


[re: rich_jtg] [link to this post]
 
Could be the router, but looks a long time for a memory garbage collection or similar.

Trick would be to have a ping running at the same time and see how that is affecting. ICMP echo gets a low priority, so some routers do exhibit odd patterns sometimes.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User rich_jtg
(member) Sat 20-Jun-15 12:23:44
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Re: Strange, regular bursts on BQM


[re: MrSaffron] [link to this post]
 
Thanks Andrew.

Please excuse my ignorance, but I'm not sure what you mean regarding have a ping running. Would this be incoming or outgoing? Is there a service or program I can use to automate this?

I have been monitor the connection with both DSLStats (there doesn't appear to be any traffic corresponding to the bursts) and via f8lure (the activity shown again doesn't seem to correspond).

- Richard

Pipex > Zen > Be > iDNet > Freeola > Zen > BT Infinity 1


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Administrator MrSaffron
(staff) Sat 20-Jun-15 15:11:50
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Re: Strange, regular bursts on BQM


[re: rich_jtg] [link to this post]
 
A ping -t www.thinkbroadband.com from the DOS command line is the basic, sends ping out and gets response back and if the times it is bad coincide with when the BQM or f8lure graphs says it is bad then you have a real issue.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User professor973
(fountain of knowledge) Sat 20-Jun-15 22:05:40
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Re: Strange, regular bursts on BQM


[re: rich_jtg] [link to this post]
 
I am getting just the same after switching to fibre just over a week ago. Also running the Billion 8800NL nightmare combination modem/router. It wrecked my connection in standalone mode, so now back to the OR modem and slow stabilization. Found many bad reports on the 8800NL online. All complaining of lots of errors and regular latency spikes. I can also confirm rubbish Wireless that others report 6db down (75%) on my Billion 7800N
http://www.thinkbroadband.com/ping/share/bcbe98a3e30...

We are not alone!
http://www.billion.uk.com/forum/viewtopic.php?f=19&t...

I can confirm that 2.32d.dh14. does NOT sort it as stated on the Billion site. Mine was running that version. Now on 2.32e.afw.
Billion forum sates problem goes if wireless switched off. Not tried that yet, but switched from WPA2-PSK to WPA-PSK in order to get a phone to connect. This has changed the 2.5 hour latency spikes. Every third one is a 5 hour space, then it follows on with two of the usual 2.5 hour spaced spikes.

Edited by professor973 (Sat 20-Jun-15 23:31:28)

Standard User rich_jtg
(member) Sun 21-Jun-15 12:55:27
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Re: Strange, regular bursts on BQM


[re: professor973] [link to this post]
 
Thanks for your replies Andrew and professor...

@Andrew - I've been using Pingplotter overnight to ping the BBC's site, and like the other tests, didn't see anything correlating with the spikes.

@prof - Thanks for wireless explanation. At least I now know I'm not alone or going paranoid.

I'm a bit puzzled why I still got the spikes when I switched off the Wi-Fi using the 2.32d FW, but will try again tonight now I've upgraded to 2.32e.

It looks like it's the dh65 variant of 2.32d that solves the issue, but that version is still unofficial.

Otherwise, I haven't had any other issues using the 8800NL as a modem/router *touch wood*, and the wireless has been good enough for my limited needs, though I too had to mess around to get it to play nice with a (Samsung?) phone.

My only other option is a HH5a, but I've always been a bit wary of using ISP-supplied hardware - even if I don't know why!

- Richard

Pipex > Zen > Be > iDNet > Freeola > Zen > BT Infinity 1

Edited by rich_jtg (Sun 21-Jun-15 12:57:43)

Standard User professor973
(fountain of knowledge) Sun 21-Jun-15 13:49:47
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Re: Strange, regular bursts on BQM


[re: rich_jtg] [link to this post]
 
Wonder if you have a link to the beta as cannot remember my Billion user details and a bit long winded to sign up again. Can't find a download anywhere else.

Standard User rich_jtg
(member) Sun 21-Jun-15 13:55:37
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Re: Strange, regular bursts on BQM


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Wonder if you have a link to the beta as cannot remember my Billion user details and a bit long winded to sign up again. Can't find a download anywhere else.

Linky

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Standard User professor973
(fountain of knowledge) Sun 21-Jun-15 14:04:55
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Re: Strange, regular bursts on BQM


[re: rich_jtg] [link to this post]
 
Many thanks, though I had just got back into the forum. Little use though, as not only has the beta been pulled due to a problem, Billion are admitting faulty hardware, which is a little worrying. May just as well use the OR modem into my Billion 7800N and get a refund.
http://www.billion.uk.com/forum/viewtopic.php?f=19&t...

Standard User rich_jtg
(member) Sun 21-Jun-15 14:42:57
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Re: Strange, regular bursts on BQM


[re: professor973] [link to this post]
 
I see.

Interesting that they still don't appear to mention anywhere what the hardware fault is.

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Standard User professor973
(fountain of knowledge) Sun 21-Jun-15 22:12:41
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Re: Strange, regular bursts on BQM


[re: rich_jtg] [link to this post]
 
Latest beta here as attachment.
http://www.billion.uk.com/forum/viewtopic.php?f=19&t...

Standard User rich_jtg
(member) Mon 22-Jun-15 10:28:19
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Re: Strange, regular bursts on BQM


[re: professor973] [link to this post]
 
Hmmm... the same thread that claims the 2.32e firmware fixes the issue!

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Standard User professor973
(fountain of knowledge) Wed 24-Jun-15 10:08:00
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Re: Strange, regular bursts on BQM


[re: rich_jtg] [link to this post]
 
Unhooked the OR modem at 8:00pm last night, switching to the 8800NL with latest official firmware to try. OK till 11:00pm when all hell broke loose, so I installed the 2.32d.dh65 Beta at that point. I did NOT do the usual factory reset advised for a firmware upgrade, as it had been pulled due to folks not being able to connect. It is now working fairly well. A couple of re-syncs overnight have gained 6meg of what I lost. Still some fiddling to do with settings like INP, which are on for upstream by default, but not needed at the moment as I see it.
http://www.thinkbroadband.com/ping/share/c43fc5ca942...

Standard User professor973
(fountain of knowledge) Wed 24-Jun-15 13:51:22
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Re: Strange, regular bursts on BQM


[re: professor973] [link to this post]
 
Cont ..... Beta Firmware no better so returning the piece of junk - Giving the TP-LINK TD-W9980 a whirl which seems the combo with fewest problems.

Standard User rich_jtg
(member) Fri 03-Jul-15 13:51:40
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Re: Strange, regular bursts on BQM


[re: professor973] [link to this post]
 
If I may ask... what are you liking about the TD-W9980?

How does it perform speed wise?

What type of cabinet/exchange are you on?

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Standard User professor973
(fountain of knowledge) Fri 03-Jul-15 22:52:13
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Re: Strange, regular bursts on BQM


[re: rich_jtg] [link to this post]
 
Though the TP-Link stats are not the most informative, it is a far better device. Billion has rubbish Wi-Fi (6db down on my old Billion 7800N) as well as latency spikes every 2.5 hours. It could also not hold a connection on my problematic line where both variants of the OR modem are also a no go.
TP-Link TD-W9980 has good Wi-Fi, gigabit ports all round as well as built is servers. More importantly, it is the most stable VDSL2 modem/router all in one as far as research shows. Running well at the moment and DLM gradually giving me lost speed back.
Billion:- http://www.thinkbroadband.com/ping/share/9430793a4bc...
TP-Link today:- http://www.thinkbroadband.com/ping/share/b3e8294be54...

Stats:- http://postimg.org/image/nrra7hpcn/

Edited by professor973 (Fri 03-Jul-15 22:59:39)

Standard User rich_jtg
(member) Sat 04-Jul-15 07:50:24
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Re: Strange, regular bursts on BQM


[re: professor973] [link to this post]
 
Thank you greatly for the feedback. As you say, there's a big difference between the two BQM graphs.

The whole 2.5 hour spike thing has been a bit annoying, and Billion don't seem bothered.

I think I'll have to be having a word with Amazon about returning the 8800NL!

Are you using the TP-Link on an ECI or Huawei cabinet?

Pipex > Zen > Be > iDNet > Freeola > Zen > BT Infinity 1
Standard User professor973
(fountain of knowledge) Sat 04-Jul-15 13:00:34
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Re: Strange, regular bursts on BQM


[re: rich_jtg] [link to this post]
 
Huawei Cabinet. A resync this morning giving me another three meg back from the damage the Billion did. getting there slowly. At 56 meg, I am in no hurry for the other twelve so long as it's stable.
Standard User rich_jtg
(member) Sat 04-Jul-15 14:10:38
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Re: Strange, regular bursts on BQM


[re: professor973] [link to this post]
 
Well that certainly sounds promising! smile

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Standard User professor973
(fountain of knowledge) Sat 04-Jul-15 14:44:36
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Re: Strange, regular bursts on BQM


[re: rich_jtg] [link to this post]
 
In reply to a post by rich_jtg:
Well that certainly sounds promising! smile

Many good reports. http://www.amazon.co.uk/product-reviews/B00NEQZ12Y/r...
Standard User rich_jtg
(member) Sat 04-Jul-15 22:23:54
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Re: Strange, regular bursts on BQM


[re: professor973] [link to this post]
 
Yep, apart from the 'torrent king', generally good reviews!

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Standard User BatBoy
(sensei) Sun 05-Jul-15 10:10:55
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Re: Strange, regular bursts on BQM


[re: rich_jtg] [link to this post]
 
I think there's a beta firmware available for G.INP compatibility

http://www.tp-link.com/en/download/TD-W9980_V1.html#...

Edited by BatBoy (Sun 05-Jul-15 10:15:29)

Standard User rich_jtg
(member) Sun 05-Jul-15 10:57:01
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Re: Strange, regular bursts on BQM


[re: BatBoy] [link to this post]
 
Yep, thanks I saw it mentioned somewhere on Kitz. Although our Huawei cab doesn't have it enabled, presumably it will be (or similar tech) in the future.

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Standard User BatBoy
(sensei) Sun 05-Jul-15 11:26:50
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Re: Strange, regular bursts on BQM


[re: rich_jtg] [link to this post]
 
G.INP will only turn on if you have a modem that supports it.
Standard User rich_jtg
(member) Sun 05-Jul-15 11:53:12
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Re: Strange, regular bursts on BQM


[re: BatBoy] [link to this post]
 
Yep, the 8800NL supports G.INP, but it's showing as not present in its stats and DSLStats that I also have running.

My conclusion (after reading various posts on here and Kitz) is that the most recent cabinets haven't had G.INP enabled by default.

Pipex > Zen > Be > iDNet > Freeola > Zen > BT Infinity 1
Standard User professor973
(fountain of knowledge) Sun 05-Jul-15 12:41:32
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Re: Strange, regular bursts on BQM


[re: BatBoy] [link to this post]
 
Yeah, TalkTalk will not work properly without it.
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