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Standard User Discus
(experienced) Wed 24-Aug-16 14:04:47
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Enabling ping on BT Smart Hub


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I have hunted through the menus to try and find a way to enable ping on my HH6A. I have even turned the firewall off in an attempt to make it work, but no joy. Can anyone point me in the right direction please?

Thanks

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Administrator MrSaffron
(staff) Wed 24-Aug-16 14:28:12
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
As with previous Home Hub devices do not believe you can

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Discus
(experienced) Wed 24-Aug-16 15:22:06
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Re: Enabling ping on BT Smart Hub


[re: MrSaffron] [link to this post]
 
Well, seems disabling the firewall and re- enabling it has allowed the monitor to work smile

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Standard User IanBB
(committed) Wed 24-Aug-16 15:51:32
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
Interesting.

I wonder which device on your network is actually replying.
Standard User Discus
(experienced) Wed 24-Aug-16 16:13:18
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Re: Enabling ping on BT Smart Hub


[re: IanBB] [link to this post]
 
I wonder if it is the webcam as I have port forwarded for it?

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Standard User Discus
(experienced) Thu 25-Aug-16 13:56:17
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
Well, my answer is obviously wrong. The router stopped responding at 10pm last night and hasn't worked since!

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Standard User Discus
(experienced) Thu 25-Aug-16 15:46:46
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
I disabled the firewall and enabled it again and it is again working. Confused!!!!

I have been reading on Google that if I add an item that is connected to the router to the DMZ, it should respond to the pings. At the moment, I have put all the items on my network into the DMZ one by one, but can't find one that will respond.

I realise the home hub isn't supported, but there must be a work around somewhere?

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Standard User Discus
(experienced) Thu 25-Aug-16 16:52:16
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
Out of the frying pan and into the fryer springs to mind here frown

http://www.thinkbroadband.com/ping/share-thumb/1a991...

Maybe this is why they don't want ping enabled!!!

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Standard User IanBB
(committed) Thu 25-Aug-16 16:54:43
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
I have a Now TV box in the DMZ for my router and it quite happily responds to pings!
Standard User Discus
(experienced) Thu 25-Aug-16 17:08:14
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Re: Enabling ping on BT Smart Hub


[re: IanBB] [link to this post]
 
Thanks for that, I shall have a look and see if I can get a cheap 2nd hand one on eBay. I have tried my TV, blu ray, webcam, desktop pc, samknows box and nothing. Something however is responding judging by my terrible chart frown

Mark

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User IanBB
(committed) Thu 25-Aug-16 17:24:10
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
Don't bother with eBay, get one new from Argos for £19.99 which includes a 6 month entertainment pass.
Standard User Discus
(experienced) Thu 25-Aug-16 17:52:30
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Re: Enabling ping on BT Smart Hub


[re: IanBB] [link to this post]
 
I don't need the telly as I have Sky, but a cheap standalone box would be good.

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Standard User Discus
(experienced) Fri 26-Aug-16 17:05:54
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
Solved my problem, put the old router on the line smile

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Standard User IanBB
(committed) Fri 26-Aug-16 20:33:16
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
Ha! Cowards way out laugh
Standard User Discus
(experienced) Sat 27-Aug-16 08:33:36
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Re: Enabling ping on BT Smart Hub


[re: IanBB] [link to this post]
 
I haven't given up on it yet, just need to find something that I can get to use with the monitor.

When I did get the monitor briefly working, it showed a heavily saturated connection, with the current router it is showing a much better, smoother connection.

Mark

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website

Edited by Discus (Sat 27-Aug-16 08:35:15)

Standard User Discus
(experienced) Sun 28-Aug-16 12:13:28
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
I have bought a new Now TV box today (under £20 with a 6 month pass), but it may be going back. I have plugged it in via ethernet to the HH6, added it to the DMZ, but am still getting nothing back to the monitor frown Is there something I am not doing? (I haven't set the box up with an account yet, could that be the issue?)

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Standard User Discus
(experienced) Sun 28-Aug-16 17:23:45
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
Still really struggling to understand why putting a device in the dmz doesn't work, when others have success?? Am I supposed to add a port forwarding rule for it?

Anyway a couple of screenshots of 1:

My TBB monitor

http://i220.photobucket.com/albums/dd122/marksfish/1...

My firewall setting:

http://i220.photobucket.com/albums/dd122/marksfish/2...

Is there anything wrong there, or is there something else I should be doing? Only persevering as I know it is supposed to work.

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User IanBB
(committed) Sun 28-Aug-16 17:54:55
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
Have you tried pinging the box from your PC?
Standard User Discus
(experienced) Sun 28-Aug-16 17:57:18
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Re: Enabling ping on BT Smart Hub


[re: IanBB] [link to this post]
 
How do I do that please? Is it as simple as ping 192.168.1.254?

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Standard User Discus
(experienced) Sun 28-Aug-16 17:59:36
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
C:\Users\MarkB>ping 192.168.1.236

Pinging 192.168.1.236 with 32 bytes of data:
Reply from 192.168.1.236: bytes=32 time=379ms TTL=64
Reply from 192.168.1.236: bytes=32 time=7ms TTL=64
Reply from 192.168.1.236: bytes=32 time=4ms TTL=64
Reply from 192.168.1.236: bytes=32 time=3ms TTL=64

Ping statistics for 192.168.1.236:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 379ms, Average = 98ms



Does that look right?

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Edited by Discus (Sun 28-Aug-16 18:01:42)

Standard User IanBB
(committed) Sun 28-Aug-16 18:07:57
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
When you go to 192.168.1.254 does it list all connected devices & their IP address?

You ping the Now TV box address eg ping 192.168.1.65
Standard User Discus
(experienced) Sun 28-Aug-16 22:43:24
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Re: Enabling ping on BT Smart Hub


[re: IanBB] [link to this post]
 
No, just gives me the results for the router. Pinged the now box and results were in the thread below.

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Standard User IanBB
(committed) Mon 29-Aug-16 14:37:40
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
If that's the IP address of the Now TV box, then yes, it's responding to pings as expected.

If the DMZ is also pointing to the same IP address I'm stumped.
Standard User Discus
(experienced) Mon 29-Aug-16 15:54:27
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Re: Enabling ping on BT Smart Hub


[re: IanBB] [link to this post]
 
How do I know the dmz is pointing to that address? The only thing I can do with the dmz is to add an item to it, nothing else. That said, I am having to try something else now as my Now box has put itself in a different sub net somehow? I have tried in the network settings to try and make the Now box a static ip, but I change it, save and when I go back, it has changed back to DHCP again frown

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Standard User jchamier
(eat-sleep-adslguide) Mon 29-Aug-16 22:18:20
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
NowTV box won't need to be in DMZ. What DMZ does is allow other devices on the internet to connect inbound to it - often used for multi-player gamers for XBox, PC, PS3/PS4 etc.

The NowTV box works the same way as any other video streaming box, and connects out from your internet connection to the website. So no DMZ required - if it isn't giving a picture at all, then its either the wrong cable, or incompatible with your TV.

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Standard User IanBB
(committed) Mon 29-Aug-16 22:45:49
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Re: Enabling ping on BT Smart Hub


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
NowTV box won't need to be in DMZ.

It will if it is going to respond to pings which is the whole purpose of this thread!
Standard User Discus
(experienced) Tue 30-Aug-16 07:40:47
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Re: Enabling ping on BT Smart Hub


[re: jchamier] [link to this post]
 
Thanks for the reply, but I think you have missed the point of this thread.

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Standard User jchamier
(eat-sleep-adslguide) Wed 31-Aug-16 09:19:58
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Re: Enabling ping on BT Smart Hub


[re: Discus] [link to this post]
 
In reply to a post by Discus:
Thanks for the reply, but I think you have missed the point of this thread.

Ha ha, yes, agreed blush

plusnet unlimited fibre 80/20 since 2 Jun 14 - Sync as of 7th Aug 16: 55,355/10,291 kbps with G.INP
17 years of UK broadband since 1999 ntl:cable modem trial -Router: Asus RT-AC68U with HG612 - BQM
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