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Standard User madmanx
(newbie) Sun 02-Oct-16 22:50:02
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hi can somebody look at my virgin bqm and tell me if its ok?


[link to this post]
 
My Broadband Ping
Standard User madmanx
(newbie) Sun 02-Oct-16 22:55:16
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: madmanx] [link to this post]
 
Hi basically bqm has been fine for nearly 2 months then powercut happened and now graph is as above high latency at all times even overnight when everybody asleep and no devices connected, ive done a factory reset of superhub 2ac and made no difference? Can anybody tell me if I have a problem and if so would it be a faulty hub, or network fault? Etc
Standard User madmanx
(newbie) Sun 02-Oct-16 22:58:56
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: madmanx] [link to this post]
 
Oh the solid red lines were when I rebooted hub to see if made a difference and the large red line was when I factory reset hub which made no difference, anyhelp be nice thanks..


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Administrator MrSaffron
(staff) Mon 03-Oct-16 13:48:16
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: madmanx] [link to this post]
 
If you run a command line ping command for a while do you see similar problems if not then it may just be the superhub software that is the issue

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User madmanx
(newbie) Mon 03-Oct-16 14:54:06
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: MrSaffron] [link to this post]
 
Hi mrsaffron thanks for replying, do u mean if I do a ping manually using the command prompt on pc? If so I could try that which site should I ping? Should I ping this site? If so do I need ip address of this site? If so can u tell what it is? And how long should ping it for? 10mins, half an hour etc?

So are u saying if I dont get packet loss or high pings when I manually ping this/another site then it could nr software in superhib, if that is the case should I ask for a new hub as I did a factory reset and it made no difference...also I see packet loss on bqm, whst causes that?
Administrator MrSaffron
(staff) Mon 03-Oct-16 16:00:44
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: madmanx] [link to this post]
 
ping -n 100 www.thinkbroadband.com

Superhub is known for adding a bit more false jitter than on top of that due to DOCSIS , i.e. its not faulty hardware just the way they've put it all together

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User madmanx
(newbie) Mon 03-Oct-16 17:18:23
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: MrSaffron] [link to this post]
 
My Broadband Ping

Thanks I try that but what I can't understand is that 4 days ago my bqm was fine? When powercut happened then it went bad,
Standard User madmanx
(newbie) Mon 03-Oct-16 18:41:10
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: madmanx] [link to this post]
 
Hi on a wired connection, I pinged thinkbroadband 200 times, results were minimum 10ms, worst 443 ms ,aversge 20ms? So what does that mean?
Administrator MrSaffron
(staff) Mon 03-Oct-16 19:24:46
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: madmanx] [link to this post]
 
Suggests that connection is behaving as the BQM from 27th September is showing.

Edited by MrSaffron (Mon 03-Oct-16 19:25:26)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User madmanx
(newbie) Mon 03-Oct-16 20:39:16
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: MrSaffron] [link to this post]
 
Hi thanks for replying, thats my point for 2 months the bqm was fine but then after powercut and hub rebooted the bqm is really bad now but I dont know why?, im going to put hub in modem mode and make a new graph and see if its the same.
Standard User madmanx
(newbie) Mon 03-Oct-16 21:11:42
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: madmanx] [link to this post]
 
Mr saffron can I ask which in your experiance is better for latency bt infinity or sky fibre? Also is it true u can't set up a bqm on bt infinity?
Administrator MrSaffron
(staff) Mon 03-Oct-16 21:16:08
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: madmanx] [link to this post]
 
Home Hubs cannot be set to respond to pings, but if you use your own hardware it is possible.

Latency wise, was with Sky VDSL2, flipped to Infinity 1 on the TV/gaming connection and not noticed any difference. But local variations are possible due to which is or is not the most popular locally.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User madmanx
(newbie) Tue 04-Oct-16 01:32:48
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: MrSaffron] [link to this post]
 
Ok thanks, I need some help I set superhub 2ac to modem mode which gave me a different ip address I went here set up a new bqm but it just shows a solid redline like it isnt receiving pings? In router mode it is set to receive pings but in modem mode I cannot access the settings where the ping option is?
Administrator MrSaffron
(staff) Tue 04-Oct-16 11:30:12
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: madmanx] [link to this post]
 
In modem mode the option will be in the new device that is behaving as the router.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User madmanx
(newbie) Tue 04-Oct-16 14:54:28
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: MrSaffron] [link to this post]
 
Thanks, I have a laptop comnected to the modem, will that not work? Do I have to have another router comnected to it for the monitor to work?
Administrator MrSaffron
(staff) Tue 04-Oct-16 14:59:32
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: madmanx] [link to this post]
 
A laptop connected directly MUST have a software firewall otherwise hacking risk is very high. Likely the software firewall is blocking ICMP echo/ping requests.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User madmanx
(newbie) Tue 04-Oct-16 16:19:15
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: MrSaffron] [link to this post]
 
Ok thanks is there anyway to disable the firewall? Or is it the anti virus thats blocking the pings? How do I do it? Any help be appreciated thanks.
Standard User madmanx
(newbie) Tue 04-Oct-16 16:23:36
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: madmanx] [link to this post]
 
Do I turn off windows firewall?
Administrator MrSaffron
(staff) Tue 04-Oct-16 16:30:47
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: madmanx] [link to this post]
 
All depends on what software is installed and for a direct PC connection I'm not happy remotely suggesting turn off a firewall or settings to fiddle with, since an un protected PC might pick up something untoward within seconds.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User madmanx
(newbie) Fri 07-Oct-16 02:34:08
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: MrSaffron] [link to this post]
 
My Broadband Ping

i I managed to get the bqm to work in modem mode in the end, I only did it for a few hours but it seems fine in modem mode, low latency no packet loss, so cannot explain why in router mode its so bad? Somebody on virgin forums said I might be being ddosed? Is that possible looking at my router mode bqm and if I was how would I know? Anyway above link is modem mode graph (only a few hours mind).
Standard User madmanx
(newbie) Fri 07-Oct-16 16:15:46
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Re: hi can somebody look at my virgin bqm and tell me if its


[re: madmanx] [link to this post]
 
Damn I deleted modem mode graph, what an idiot I am, I saved image of it on my tablet how do I post it?
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