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Hi basically bqm has been fine for nearly 2 months then powercut happened and now graph is as above high latency at all times even overnight when everybody asleep and no devices connected, ive done a factory reset of superhub 2ac and made no difference? Can anybody tell me if I have a problem and if so would it be a faulty hub, or network fault? Etc
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Oh the solid red lines were when I rebooted hub to see if made a difference and the large red line was when I factory reset hub which made no difference, anyhelp be nice thanks..
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If you run a command line ping command for a while do you see similar problems if not then it may just be the superhub software that is the issue
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Hi mrsaffron thanks for replying, do u mean if I do a ping manually using the command prompt on pc? If so I could try that which site should I ping? Should I ping this site? If so do I need ip address of this site? If so can u tell what it is? And how long should ping it for? 10mins, half an hour etc?
So are u saying if I dont get packet loss or high pings when I manually ping this/another site then it could nr software in superhib, if that is the case should I ask for a new hub as I did a factory reset and it made no difference...also I see packet loss on bqm, whst causes that?
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ping -n 100 www.thinkbroadband.com
Superhub is known for adding a bit more false jitter than on top of that due to DOCSIS , i.e. its not faulty hardware just the way they've put it all together
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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My Broadband Ping
Thanks I try that but what I can't understand is that 4 days ago my bqm was fine? When powercut happened then it went bad,
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Hi on a wired connection, I pinged thinkbroadband 200 times, results were minimum 10ms, worst 443 ms ,aversge 20ms? So what does that mean?
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Suggests that connection is behaving as the BQM from 27th September is showing.
Edited by MrSaffron (Mon 03-Oct-16 19:25:26)
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Hi thanks for replying, thats my point for 2 months the bqm was fine but then after powercut and hub rebooted the bqm is really bad now but I dont know why?, im going to put hub in modem mode and make a new graph and see if its the same.
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Mr saffron can I ask which in your experiance is better for latency bt infinity or sky fibre? Also is it true u can't set up a bqm on bt infinity?
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Home Hubs cannot be set to respond to pings, but if you use your own hardware it is possible.
Latency wise, was with Sky VDSL2, flipped to Infinity 1 on the TV/gaming connection and not noticed any difference. But local variations are possible due to which is or is not the most popular locally.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Ok thanks, I need some help I set superhub 2ac to modem mode which gave me a different ip address I went here set up a new bqm but it just shows a solid redline like it isnt receiving pings? In router mode it is set to receive pings but in modem mode I cannot access the settings where the ping option is?
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In modem mode the option will be in the new device that is behaving as the router.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thanks, I have a laptop comnected to the modem, will that not work? Do I have to have another router comnected to it for the monitor to work?
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A laptop connected directly MUST have a software firewall otherwise hacking risk is very high. Likely the software firewall is blocking ICMP echo/ping requests.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Ok thanks is there anyway to disable the firewall? Or is it the anti virus thats blocking the pings? How do I do it? Any help be appreciated thanks.
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Do I turn off windows firewall?
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All depends on what software is installed and for a direct PC connection I'm not happy remotely suggesting turn off a firewall or settings to fiddle with, since an un protected PC might pick up something untoward within seconds.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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My Broadband Ping
i I managed to get the bqm to work in modem mode in the end, I only did it for a few hours but it seems fine in modem mode, low latency no packet loss, so cannot explain why in router mode its so bad? Somebody on virgin forums said I might be being ddosed? Is that possible looking at my router mode bqm and if I was how would I know? Anyway above link is modem mode graph (only a few hours mind).
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Damn I deleted modem mode graph, what an idiot I am, I saved image of it on my tablet how do I post it?
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