Virgin Media SH3 (modem mode) + Ubiquiti EdgeRouter X Router

Hi all this is my first post, I am new to BQM.

I have VM VIVID 100 Optical Fibre connection with a SH3 in modem mode with an ubiquiy er-x router doing the heavy lifting.
My download speeds have generally been reasonable, however the connection to server / ping part of speed tests has always been poor.
this has let me feeling like the connection is not performing well even though the speed tests seamed ok.

initially thought my wifi was the issue, but the problem has persisted since moving to wired connections.
it was looking into this lead me to this site.

Here is my graph, the average ping is not huge, but there is still a lot of peaks in yellow.

http://www.thinkbroadband.com/ping/share/c0bbd4495ce...

I can usually stream ok, (i presume because the fast download fills the buffer and hides the latency spikes). and i do not game.
However I just have this general dissatisfaction with my internet experience, it just does not seam like a 100 fibre connection should.
I am hoping that some of you with more experience can advise i you think the above graph looks normal and if you feel my issues are ISP related.

Kind Regards

Skinnersplace

Looks normal for a SuperHub 3 where it seems the CPU issues are still affecting people even in modem mode.
http://www.thinkbroadband.com/news/7582-virgin-media...

Some have seen latency improve after restarting the SH3

Though change in the width of the blue and green does suggest some local congestion.

This not feeling like 100 Mbps is why BT with slower VDSL2 but better and peak time and latency performance has not been wiped out of the marketplace in areas where the two technologies are available.

Many Thanks for the quick reply Mr Saffron,

I will try a restart and check for an improvement.

Is there any recommendation to request a router downgrade or wait for a firmware fix from Virgin ?

Also is there any test I can make to rule out my Router before I contact Virgin media?

Kind Regards

Skinnersplace

Ruling out router - try the superhub to a PC via Ethernet in router mode to rule out issues with your own router.

Virgin I think are waiting on the firmware fix

Ok, So after a lot of battling with Virgin, they have said they will not downgrade my router or fix the issue. they state that their service is appropriate for home use.
How a 240 ms latency is appropriate I don't know.

This leave me looking for a new supplier, with open reach the only real alternative.
My question now is which supplier to choose (is BT favored by the network when there is contention for example) and what equipment will they supply (i.e will it have the puma 6 chip set).

if anyone has any advise / recommendations I would greatly appreciate it.

On the question of whether Openreach will favour BT Retail - that should be an emphatic no as if there was any real suspicion of this they would have their knuckles seriously rapped, they must treat all providers the same.

There are hundreds of suppliers but there are some that tend to bubble to the top of selection lists (depending on needs) including IDNet, AAISP, Pulse8, BT, PlusNet, TalkTalk, Sky and a few I have probably forgotten to list.

Adding Aquiss, uno and vivaciti.

I believe Intel Puma 6 is a DOCSIS (cable modem) only chipset, so the problems you (and many others around the world) are having with the Superhub 3 and other Puma 6 based cable modems will not affect any equipment used for Openreach FTTC or FTTP. I expect that Virgin have simply run out of older CPE after this ongoing failure to fix the Superhub 3. Hopefully Intel and their partners eventually get to the bottom of this rather embarrassing problem.

As ian72 says, Openreach do not prioritise BT Consumer or BT Business traffic. Were they to do so, it would break the equivalence rule that is rigidly enforced on Openreach: Openreach must treat BT Group companies and non-BT customers the same.

Serious congestion related issues are rare on FTTx. When serious congestion is seen, it is usually the result of systems temporarily operating in a degraded mode due to a failure (as happened to me and many others in the Milton Keynes area in 2013 - note that the BQM links in my posts are no longer valid) or due to a backhaul capacity issue that is soon addressed. The backhaul network your chosen ISP uses and, in some cases, the prioritisation they have on that network can affect the quality of the service you receive.

As an aside, David, your BQM links seem to give perfectly valid results? With enviable latency, I might add .

I'll also put Zen on the list. They are not always perfect, but there are relatively few complaints about the quality of service (especially for those on Zen's backhaul network), static IPv4 is standard, IPv6 is available to all customers on request and Zen are usually pretty responsive to any issues flagged up in the Zen forum here.

Zen is one of the few ISPs happy to provide service over Openreach FTTP.