I'm on here from Ireland, and am a first timer here, so please excuse any unwitting netiquette bloopers.
I have a VDSL2 connection from my Technicolor MediaAccess TG588v v2 router to a local telecoms cab (approx 300 metres away). It is set at 90 down/20 up.
Since the service was installed in February, replacing an older ADSL service, it has been quite flaky in terms of responsiveness, requiring many router re- boots, DSL and PPP disconnects etc. In March, I came across the excellent thinkbroadband BQM (Thanks thinkBB, BTW) and have been monitoring my service ever since.
I'm getting massive packet loss at certain (random) times according to the BQM. I have independently verified the accuracy of the BQM charts by running pingtests directly from the router (to take any internal latency issues, such as WiFi) out of the equation.
I've had the router and its fly-lead to the wall-box replaced, and have also had a telecoms engineer out. My line has tested fine on his Megger appliance. At my request, he changed the wall- box and changed the port to which my service is connected at the cabinet. The net effect of all of this is that while all involved are being very helpful, there's been no improvement.
As the thinkbroadband website is undergoing an update, I cant link directly to my previous BQM graphs. However, here are a few to illustrate the situation:
1. A reasonably OK connection, which is fine (mostly) for TV streaming, poor on gaming and not great for Skype:
2. A reasonably OK connection that turned into a proper dog and required a disconnect/reconnect of the PPP connection:
3. A re- connection that started out a bit iffy, but got very bad for a while and then recovered itself a bit.
4. A re- connection that started out badly and got worse:
In 9 out of 10 cases, a simple disconnect and re- connect of the PPP connection get things back to 'usable' albeit with issues. in the 1 out of 10 cases where its still unusable even after the PPP re- connect, a router re- boot is needed.
Sorry for the long post. I'm wondering if any of the experts on here can deduce anything from this tale of woe that might help me in my ongoing discussions with the provider.
Thanks in advance.