I originally made a post over on the Virgin Media Community hoping that someone could help me there but I haven't had any luck, I've copied the original post to repost here, hopefully someone can help, and/or let me know if the BQM looks OK/correct?
Since around Christmas time our WiFi signal seems to be dropping almost every day, constantly losing connection on our devices (phones, Xbox, Alexa etc)
I did a chat with someone from VirginMedia support last week and they said they would push some update/settings to our SuperHub2 to try and help with the issue but it hasn't improved.
I've been running a Broadband Quality check via thinkbroadband.com since the middle of January, but I'm not entirely sure how to read the data, or if it shows any errors?
I have included a screenshot showing the check from the last 5 days."
BQM - 12th - 16th Feb 2018
A VirginMedia forum team member said the connection looks good...(and then never replied again)
"Hi, thanks for the reply.
If the connection looks good and it's just a wireless issue, what does that mean? Is there a fault with the SuperHub?
This is the Quality check from yesterday and today (so far) Several spikes and drop offs?"
BQM - 22nd Feb 2018
...and here is a link to the latest BQM result, 2nd/3rd March
This is pretty much what my daily monitor looks like every day, give or take a few red bars.
Can anyone let me know if this looks OK?