I am using a Virgin Superhub 3 on the latest revision 22.214.171.1243 and I dont understand why I'm seeing large blocks of red (100% packet loss) on BQM. It is random, sometimes for hours, sometimes for short periods.
It doesn't relate to anything we do at home as it happens through the night too,
Here's an example.
I'm not sure this is related, but I dont have an option on my Advanced/Tools/Ping screen to enable ICMP - and I've looked through other screens on the router settings and cant see it anywhere. But then again, the ICMP messages ARE getting through some of the time so I doubt it's because this option is disabled.
If I run the speed test on TBB and Speedtest.net, I am getting 300mb down and 20mb up. But I still get slow performance on my connection which, to my non-expert mind, is down to latency issues on the SH3 isnt it?
But does that explain the red bits on the graphs?
Any advice? This is driving me mad.