Dropped packets

Hi

My daily broadband monitor for my Virgin supposedly 100mbps fibre shows nothing but dropout everyday:

My Broadband Ping

Is this a problem with the monitor or with Virgin?

Many thanks

Max

Either the hub is not responding to pings (either because of settings or because it has decided to stop as some Virgin hubs do) or you are entering the wrong IP.

Thanks Ian. I didn't enter the IP - the system provided it by default. Is the system usually correct when it assigns IPs?

Check the firewall in your hub is set to reply to ICMP pings.

Your IP may have changed - how long ago did you set up the monitor?

Thanks. I can't find any mention of ICMP under firewall settings.

The IP address hasn't changed - I've just checked. This is what it looked like from day 1. You can see it worked a bit::

My Broadband Ping

Is it the super hub 3? Look in the settings for "DDOS protection" or similar. I suspect the router has decided it is being attacked and so is quietly dropping all pings from TBB.

Actually, here is today's and you can see it is actually working but then goes off at 4pm. And believe me, at 4pm, my machine (and broadband) just died. Does anyone else experience this kind of packet dropping from Virgin?

My Broadband Ping

And for what it's worth, here is this morning's - lots of dropped packets. What does this mean?

My Broadband Ping

If you are actually able to use the connection then you do not have packet loss to the extent shown

INSTEAD

it is the common problem of the software in the superhub 3 deciding to stop responding to pings

In genuine packet loss scenarios (other than total loss of the connection) you will see red spikes coming down from the top and the green/yellow/blue areas getting wider too.

Virgin gave in yesterday and supplied me a new router (updated version 3). Since then, not one dropped packet so far. All those months of pain because of a lousy router.