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Standard User jsys
(newbie) Thu 10-Oct-19 07:17:04
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Any else have no Broadband Quality Monitor? (10-Oct-19)


[link to this post]
 
Hi Y'all,

Today, for the first time since created, my Broadband Quality Monitor isn't working - it's just all black, no graph no legend, text etc.

Anyone else? Comments?

Edited by jsys (Thu 10-Oct-19 07:17:33)

Standard User kevindb
(regular) Thu 10-Oct-19 07:39:14
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Re: Any else have no Broadband Quality Monitor? (10-Oct-19)


[re: jsys] [link to this post]
 
Yep, me too.
Administrator MrSaffron
(staff) Thu 10-Oct-19 07:47:22
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Re: Any else have no Broadband Quality Monitor? (10-Oct-19)


[re: kevindb] [link to this post]
 
The first day it can take a while for the initial graph to update, if after 24 hours its still all black then say and we can look at what IP is being monitored

Remember that as the tool is UK based latency using it for latency monitoring in other countries will have a higher baseline due to the increased distances involved

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User jsys
(newbie) Thu 10-Oct-19 07:48:24
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Re: Any else have no Broadband Quality Monitor? (10-Oct-19)


[re: kevindb] [link to this post]
 
Thanks for the quick reply.

We've been debugging a problem (with ISP and BT/Openreach) on a family member's line so been rather heavily dependent upon it recently, so it's a blow that BQM has gone down just now.
Standard User jsys
(newbie) Thu 10-Oct-19 07:51:56
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Re: Any else have no Broadband Quality Monitor? (10-Oct-19)


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
The first day it can take a while for the initial graph to update, if after 24 hours its still all black then say and we can look at what IP is being monitored

Remember that as the tool is UK based latency using it for latency monitoring in other countries will have a higher baseline due to the increased distances involved

Thank you - it was created on 29-July-19 has been working fine since then - until today, that is.
Happy to share details, but as it's not my IP maybe via PM is best?
Administrator MrSaffron
(staff) Thu 10-Oct-19 07:53:03
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Re: Any else have no Broadband Quality Monitor? (10-Oct-19)


[re: jsys] [link to this post]
 
Have now looked and yes there is an issue, will have to go and have a look later today.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Thu 10-Oct-19 10:05:38
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Fixed


[re: MrSaffron] [link to this post]
 
Overnight data is gone, but data should be showing from approx 10am now

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jsys
(newbie) Thu 10-Oct-19 12:33:26
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Re: Fixed


[re: MrSaffron] [link to this post]
 
Thank you Andrew - as you say is now working fine, appreciated.
Standard User PaulKirby
(knowledge is power) Thu 10-Oct-19 20:04:06
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Re: Fixed


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Overnight data is gone, but data should be showing from approx 10am now

Yep, can confirm its all back up and running, thanks.

Paul

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