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Standard User waterlow
(newbie) Fri 27-Mar-20 18:14:35
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Please help me interpreting my graph


[link to this post]
 
hi all, I'm having problems with my virgin broadband connection dropping regularly. My next door neighbour also uses virgin and doesnt have any problems.

The issue is starting to affect my work badly as I am having to join lots of conference calls and people are getting fed up with me dropping off. . I signed up to the BQM today but I can't really understand the graph despite reading the guide.

Can someone help explain whats going on? I'd like to push this to Virgin to sort out as they keep saying there's no issue with my line

Thanks so much for any help!
Pleas

My Broadband Ping
Administrator MrSaffron
(staff) Fri 27-Mar-20 19:06:09
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Re: Please help me interpreting my graph


[re: waterlow] [link to this post]
 
Need to see the graph for a period of time where you are NOT using the connection for work or video streaming, i.e. only then is it possible to see if the activities of others is causing you issues.

The morning and late afternoon seems to have spikes of packet loss, but 11:30am to 2:30pm seems to be normal and should have had no problems with video calls.

If you are using video suggest drop to audio only.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User waterlow
(newbie) Fri 27-Mar-20 21:06:15
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Re: Please help me interpreting my graph


[re: MrSaffron] [link to this post]
 
Thanks. I will let the monitor run overnight.
The problem I have is that I am required by my work to run meetings by video conference so I donít really have any choice to drop to audio only. I canít understand why I have so many problems when the neighbouring houses on the same provider donít have any dropouts.


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Administrator MrSaffron
(staff) Fri 27-Mar-20 22:14:46
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Re: Please help me interpreting my graph


[re: waterlow] [link to this post]
 
You are connecting your webcam device using Ethernet? The drop outs might be worse because of local wifi congestion especially in the 2.4 GHz band

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User waterlow
(newbie) Sat 28-Mar-20 08:26:53
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Re: Please help me interpreting my graph


[re: MrSaffron] [link to this post]
 
Ok hereís the results from 24 hours
Standard User waterlow
(newbie) Sat 28-Mar-20 08:27:46
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Re: Please help me interpreting my graph


[re: waterlow] [link to this post]
 
In reply to a post by waterlow:


Ok hereís the results from 24 hours
Standard User PaulKirby
(knowledge is power) Sat 28-Mar-20 08:29:24
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Re: Please help me interpreting my graph


[re: waterlow] [link to this post]
 
You forgot the link smile

Paul

Standard User waterlow
(newbie) Sat 28-Mar-20 08:30:10
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Re: Please help me interpreting my graph


[re: PaulKirby] [link to this post]
 
https://www.thinkbroadband.com/broadband/monitoring/...
Standard User RobertoS
(elder) Sat 28-Mar-20 09:04:08
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Re: Please help me interpreting my graph


[re: PaulKirby] [link to this post]
 
In reply to a post by PaulKirby:
You forgot the link smile

Paul
No he didn't smile. Just the wrong format. Hit the quote button on the two posts that don't show it. (Which is a handy tip for inspecting dubious ones if hovering over a link doesn't show it in the status bar).

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Standard User GonePostal
(committed) Sat 28-Mar-20 09:16:41
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Re: Please help me interpreting my graph


[re: RobertoS] [link to this post]
 
+1

Didn't know that little titbit.
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