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hi all, I'm having problems with my virgin broadband connection dropping regularly. My next door neighbour also uses virgin and doesnt have any problems.
The issue is starting to affect my work badly as I am having to join lots of conference calls and people are getting fed up with me dropping off. . I signed up to the BQM today but I can't really understand the graph despite reading the guide.
Can someone help explain whats going on? I'd like to push this to Virgin to sort out as they keep saying there's no issue with my line
Thanks so much for any help!
Pleas
My Broadband Ping
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Need to see the graph for a period of time where you are NOT using the connection for work or video streaming, i.e. only then is it possible to see if the activities of others is causing you issues.
The morning and late afternoon seems to have spikes of packet loss, but 11:30am to 2:30pm seems to be normal and should have had no problems with video calls.
If you are using video suggest drop to audio only.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thanks. I will let the monitor run overnight.
The problem I have is that I am required by my work to run meetings by video conference so I don�t really have any choice to drop to audio only. I can�t understand why I have so many problems when the neighbouring houses on the same provider don�t have any dropouts.
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You are connecting your webcam device using Ethernet? The drop outs might be worse because of local wifi congestion especially in the 2.4 GHz band
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Ok here�s the results from 24 hours
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Ok here�s the results from 24 hours
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You forgot the link 
Paul
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You forgot the link
Paul No he didn't . Just the wrong format. Hit the quote button on the two posts that don't show it. (Which is a handy tip for inspecting dubious ones if hovering over a link doesn't show it in the status bar).
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
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"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
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+1
Didn't know that little titbit.
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The underlying jitter is around where I would sort of expect it, issue is you have those spikes happening throughout the night and while usage in areas is up across the board people are still going to bed as the general jitter (yellow) trend shows.
Maybe a fault on line or in area, presume you've given the router a reboot?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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... presume you've given the router a reboot? I suggest powering it off for a couple of minutes, rather than a warm reboot . Let the hardware have a breath, not just the software, buffers etc.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
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