Line looks reasonable for ADSL/ADSL2+ based on the likely distance.

Red represents packet loss, whether the packet was lost in incoming or outgoing directions is unknown.

Packet loss can also be shown for when packets are delayed a lot, and with the low upload and low download of your line if others are using it then not unreasonable to see variations. To see how line is behaving need to turn off WiFi and disconnect ethernet devices for an hour to see impact on BQM.

The blue may be issues with the line or you using the connection, same with yellow.

Its all been very helpful - to understand my broadband better and stop me blaming my SP due to unreasonable expectation.

I meant to do a no-connection test and will do that.

Thank you all, and to TB for the BQM and forum

Good luck. Let us know how things go please .

In reply to a post by PaulKirby:

Seems like the OP "might" be located on the outer boundaries served by their exchange.

Also a FTTC connection "might" not be a better for them due to them being 1km from their cabinet.

Paul

There aren't many (if any) ADSL lines that will outperform FTTC at 1km from the cabinet.

At (slightly over) 1km from the cabinet I got 44Mb after years of crosstalk.
Even a cautious estimate should see a 1km long line get over 20Mb.

Then you need to take in to account that the vast majority of lines that are 1km from the cabinet will be much further than that from the exchange, reducing what can be received on ADSL.

FTTC at 1km should be considerably faster than the 6Mb the OP currently gets on ADSL.

Edited by j0hn83 (Wed 20-May-20 14:14:31)

Yeah I wasn't too sure which was why I said "might" just in case.

Paul

Even if it was 2-2.5km to the cabinet it would be outperforming the ADSL.

I monitor one line that is 3.5km from cabinet and it can get 3Mbps and have when everything was perfect, nudged 4Mbps - ADSL is at 1Mbps on a 9+km line.

Hi again

I'm still trying to learn how to understand these graphs. After really useful help from everyone last time - where I learned that the yellow/blue is use of the line, I've suddenly experienced a lot more unreliability and am getting all this packet loss - can anyone help explain what this could be please (BTW I am working on changing the service to FTTC).

https://www.thinkbroadband.com/broadband/monitoring/...

I did do a no-usage test, on this graph at around 10pm

https://www.thinkbroadband.com/broadband/monitoring/...

Thanks All

Your first link doesn't work. It looks to be incomplete.

So the fact when you are doing nothing the BQM looks good really shows that what you are seeing on the BQM is a result of your own activity

If preserving latency is necessary you have to implement QoS procedures i.e. essentially not use all of your connection in any one direction. WIth an ADSL/ADSL2+ connection and the low upload this means slowing down upload activity a lot.

sorry here's the link (hopefully)

https://www.thinkbroadband.com/broadband/monitoring/...

It's all the red that suddenly appeared.

t's just online home working by 3 people - shouldn't be too much (active) uploading going on.

Nothing as far as I know has changed from before but suddenly its looking worse. Last time I had red they changed upped the SNR and the red went away.

If its mostly download, is the packet loss still just us overworking the line or could it be network problem/congestion.

Speed test just now tells me I'm only on 2.4 bursting to 3 down and 2.1-2.4 up.

Is the packet loss still just me overloading the line? I realise I have a slow line but its the not slow but complete not responding at what seems like random times that is really annoying. I can't tell if this is congested network (not my fault) or just our usage.