New user here packet loss but internet is ok?

https://www.thinkbroadband.com/broadband/monitoring/...


Ive bene having drop outs on the virgin internet recently. Definite internet not wifi dropouts. I saw i could do a BQM so set it up and checked it but im getting report of 100% packet loss. Intere t is working right now though.

I have an older (2years+) hub 3 in modem mode into a pfsense firewall that supplies the house with wired internet


How can i get a bit of evidence that the vm line is dropping and therefore hopefully vm can do something?

I enabled icmp on wan. Seems to work now

Would appreciate if someone could cast their eye on the graph. Looks to me like some problems ?

No problems for sure since 10pm, i.e. the yellow area is normal on Virgin Media

The high yellow around 8pm and 9:15pm most likely from your own activity

Needs more time to see if any patterns emerge

Thanks

This afternoon internet has been terrible numerous disconnects impossible to watch iplayer without it stopping, and rdp sessions dropping.

Graph shows large spikes around this time

I also run a ping and if fail tracert from an external system and im seeing numerous failures to tracert through it fails at the hop after virgins core router . I can post these up.

So it looks like a problem? I should post modem logs on their forums?

Graph is showing intermittent serious problems, but you also need to ensure you are not trying to move any traffic when this happens, since the graph can spike like this if you saturate the upload or download yourself.

So next time it goes bad, turn off everything and disconnect everything you can and then after an hour see if the BQM repeated what went on today.

If your trace routers are getting to anything beyond your router, then suggests issue may not be the local bit of coax cable but something in the wider network in the area.

In reply to a post by Jaffamuffin:

So it looks like a problem? I should post modem logs on their forums?

Post them on the Virgin Community and one of the mods can tell you if the issue is on the cable side or the internet.

Ok. . A bit annoying as was away all weekend would have been ideal. But i can just disconnect pfsense from lan . I guess i could even make a rulle to block all outgoing that would work?



Inwas going to put a shaper/limiter on my traffic and see if i could leave some headroom for the connection breathe? Good idea?

Edited by deleted (Tue 07-Jul-20 20:16:17)

Running QoS is an option, but you still need to establish if the chart is good or bad when you know for sure it is not your own traffic influencing it.

Have a look at this thread on the kitz forum

It's a group of users who use Virgin in modem mode with pfsense who started seeing packet loss.

There's a few changes in that thread that might fix things for you.

There's also links to a discussion on the same subject on the Virgin forums within the thread.