So, I moved to my property on October, the VM installation outside happened just a few days before I moved, meaning it's a brand new installation and looks like fiber cable but I can't be sure. My package is 100M, which is 100mb download and 10mb upload and for the first week I was trying to play Rocket League (high latency dependent) and had immense random packet loss and latency issues, I thought it would be the fresh installation and after I called the VM they said it would settle in a little bit.
It never did and I kind of regret not switching before the contract became bound.
Well, a month passed and 2nd lockdown happened, now my internet is in utter shambles when it reaches the end of the workday, at around 4pm to 12am.
I tried, Apex, Call of Duty, Overwatch, Fall Guys and Escape from Tarkov as well as Rocket League (which I quit to be honest), all show the same symptoms of packet loss and loads of rubberbanding.
I tested 3 different cables, CAT5, CAT6, and the one I use being CAT7 gold plated.
Last week (21st of Nov) VM had a massive Outage in my area which affected my area for an entire 3 days, after it came back it was worse and then I started a BQM to identify the causes.
I have the HUB 3 and it's on it's original factory settings.
This is my Live BQM
Hopefully I either get this sorted once Lockdown eases as I still believe it's some immense overusage.
I really hope I don't have to switch to another provider as I don't know what the cost will be, but if that is the solution, then I need to do it and won't regret it.
I also stream, and since moving here I can't stream and play an Online game because I drop frames and lag due to losing upload to a point it reaches 0kb/s.
I live in the NN15 Area and any help, advice, or suggestion of what I can do, or provider I could switch that is excellent would be much appreciated.