Hi there, having struggled with my Virgin M100 internet for many months, and just got a big price increase to match... I decided to actually properly investigate things, and found this very useful site (thanks).
Yesterday speedtest was showing me 80+mb/s download but just 0.6upload which would explain me not being able to participate in any meetings and be heard/seen.
So then I hooked up BQM, and in the process saw that my Virgin V2 hub was no longer in modem mode (so that somewhat explained 6+ months of worse reliability, and possibly more). Having fixed that and enabled echo requests, I started getting some results - here:
My Broadband Ping
I can see an initial red line for packet loss which matched my experience all yesterday (prior to me monitoring unfortunately) and then having sorted true modem mode it seemed to improve things before I went to bed (although could be just coincidence). In the morning however - I now see large swathes of yellow bars - with the graph almost mostly yellow - and I am wondering if this is virgin network congestion? At first I though maybe it was my family overusing things on our end - but after the morning school lessons and no-one doing much, its still mostly yellow.
Am i interpreting this properly? Is there anything I can do - or do I need to complain to Virgin, and definitely not incur the 1/3 price increase.
Any tips gratefully appreciated.
In my area - West London - Chiswick, would BT be any better (lower speed - max quotes is 50-67mb - but 17 upload), or is a saturated Virgin line the best I'm going to be able to get?