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firstly here is the link to the live BQM.. My Broadband Ping
so my internet provider is Virgin Media. the virgin super hub 3 in modem mode and had my ASUS RT-AC86U as the main router and a ASUS RT-AX56U connected via ASUS ai mesh for coverage upstairs. this worked flawlessly since i set it up and i always keep the firmware upgraded. so around the 18th of march 2022 the internet started to go down/off a lot, i mean every 10-20 minutes. it made working from home or trying to watch movies or gaming impossible. we had an engineer come out and he checked the line and said everything was fine but ended up replacing the hub. 1 hour after he left the problem re appeared.. at this point i was thinking maybe my ASUS routers are faulty but decided to book another engineer and go through things with them again. this time we got a ‘senior engineer’ haha, anyway he did checks as well and again he was saying there’s no faults, the speed is good, connection to the box is good and didn’t see any noise on the line. he even replaced the superhub3 with the newer super hub4 (not that i would use it as a main router as the coverage is awful). by this point i kept my asus routers off and not connected and left the virgin router alone.. but again the same problem happens. internet goes off multiple times so i think i can say my 3rd party routers are fine right?
i’ve now booked a 3rd engineer but would like some thoughts from others as to what could be causing the internet to be going down so much. hopefully someone may see my BQM and know what is causing so many red lines (which is when we lose connection) and maybe even what i should say to this engineer that comes out next.
could it be noise on the line? if so what causes this and how do i get them to check that or whatever? i’ve tried everything now and not sure why it’s started to happen as for over a year i had perfect internet from them.
many thanks for any help offered.
Edited by 95iiiz (Fri 22-Apr-22 09:47:25)
