Help setting up quality monitor

Hi everyone. I am trying to monitor my connection but am having some issues setting up my monitor. Currently the graph is just showing red. Any suggestions on how to resolve this as I know I am not receiving 100% packet loss?

I am using a the virgin media super hub 3 in modem mode with a TP-link AX55 router. TIA

Edited by connorcoolbeans (Wed 29-Jun-22 09:21:15)

Have you set the router to respond to pings?

Im not sure. How would I check this?

Sorry all this is new to me.

I don't have a TP-Link router but a quick google gives this page. In this case you want to allow pings from the WAN port but it probably defaults to blocking them. If that option is not available on your router there may be something similar that talks about WAN ICMP echos or WAN Pings.

I have also seen a couple of posts that suggest TP-Link might have removed the option, if that is the case then you may not be able to easily set this up (for example BT on their latest hub do not give any ability to respond to pings and so it cannot be used with BQM).

In reply to a post by connorcoolbeans:

Im not sure. How would I check this?

Sorry all this is new to me.

Go to Advanced > Security > Firewall in the Web UI, and enable the setting "Respond to Pings from WAN".