Broadband quality monitor

Any help to tell me what the broadband quality monitor means please

Edited by Katyh0pes (Wed 06-Jul-22 21:51:22)

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Edited by Katyh0pes (Wed 06-Jul-22 21:53:49)

Afraid neither of your links point to a valid page.

No commentary or question either. This thread or the other one. Mystery

So sorry I’m just new no clue about how to use this

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Still unclear as to exactly why you are posting. You are seeing some lost pings which could be due to line instability or ISP congestion (the red lines at the top of the graph). It also could just be you are making heavy use of the connection at those times and so ping packets may be dropped in favour of more important traffic.

The solid red line at 3pm appears to be a dropped connection that then recovered (possibly even you just restarting the router).

It could either be a busy line, a Virgin Media line or a line that has some (possibly relatively minor) underlying issues with congestion or stability.

So, the question is did you post it because you have issues or were you just curious as to what it means?

Got it now Katy.

Did you read the guide HERE to explain the basics and concepts etc?

The BQM you posted above has some packet loss (red coloured stalactites) and looking at your very first post under the Virgin subform, that BQM posting, is very typical of many Virgin media HFC cable connections with random latency spikes and said packet loss, which may be down to congestion on the local HFC segment during busy times (evenings especially).

What actual faults are you noticing with the connection?

The minimum latency is very high,around 25ms

I had VM here in the very far north west corner of N.Ireland and I think my avg latench was 22-24ms.

So I guess you are equally as far from London.

Everything else looks just like mine did on VM.

Edited by BuckleZ (Sun 10-Jul-22 13:18:16)

Apologies I have issues with any devices disconnecting daily. Trying to find the issue to see if I can do anything to help or if it’s a problem with the broadband supplier (virgin media 500mbs package) I have no clue about how any of this works so trying to muddle my way through the various tools online to narrow down the issue.
Had techs out who are telling me my connection has issues and yet when I phone they tell me my connection is fine and has been up and running without issues.

In reply to a post by Katyh0pes:

Apologies I have issues with any devices disconnecting daily.

How are you connecting your devices to the Virgin box? Your BQM graph doesn't show any disconnections, unlike mine (caused by hot weather).

If you are using WiFi you might want to see if you can connect a computer to the virgin box using an Ethernet cable and see if that stays connected. That would narrow down where to start looking for issues.