If the 1:30 was yesterday, that was an OR engineer testing the line as am still experiencing erratic speeds. He did an SSFP test and was fine, nothing more they could do. The internet dropped twice.

This is the TBB test and it's the slowest of everyone I have tested.

https://www.thinkbroadband.com/speedtest/17103475673...

In real life, I do notice buffering and loss of PQ when watching Netflix or YouTube.

I guess I am going to have to live it as OR can't find an issue and neither can SKY, though they do notice the speed drop as the daily average has been below the minimum guarantee.

Thank you for your help

In reply to a post by Ahmedg:

If the 1:30 was yesterday, that was an OR engineer testing the line as am still experiencing erratic speeds. He did an SSFP test and was fine, nothing more they could do. The internet dropped twice.

This is the TBB test and it's the slowest of everyone I have tested.
https://www.thinkbroadband.com/speedtest/17103475673...

In real life, I do notice buffering and loss of PQ when watching Netflix or YouTube.

I guess I am going to have to live it as OR can't find an issue and neither can SKY, though they do notice the speed drop as the daily average has been below the minimum guarantee.

Thank you for your help

Our tester will be more sensitive to short issues than others so it would explain why it's slower.

If this is causing you active issues, then definitely worth following up with Sky about the packet loss. The problem is a support agent may dismiss it but if you have both issues with Netflix and YouTube it's indicative of a wider issue.

I'm not surw what the SSFP test is (I presume not face plate related) - If this is a DSL based service (including FTTC) unplug everything else from the line and redo the test? Did they rule out filter too? Also do you have Redcare or something else on it?

I believe the OP is on a very poorly 500Mbps full fibre service which Sky do not appear to be able to fix. That is making the assumption that the problem is the Sky broadband connection and not some problem with the OP's own network or equipment.

Edited by Realalemadrid (Thu 14-Mar-24 09:21:47)

What has actually happened in terms of engineer visits? Has someone remade the splice in your CSP?

If you haven't had the physical fibre checked properly and you can live without a connection for a bit I'd be tempted to open the CSP up and break the fibre just as it leaves the splice protector and then phone it into Sky as a complete loss of service, which will at least force them to redo that part and then check light levels etc. You also then have an engineer standing next to you while you prove awful performance and can reject the fault clear.

From what I understand you used to be with Vodafone and had the same problems, though your system of posting multiple threads about the same problem makes it harder to follow. If the problem moved between ISPs then the fault is either within the Openreach network, or it's to do with your own equipment that you are testing with.

Edited by jpm (Thu 14-Mar-24 10:51:57)

It is possible and I have tried to eliminate that by leaving the Ethernet wires out and just the router and phone plugged in.

The two ethernet go to unmanaged switches and that's why I pulled them first in case that was the cause of the packet loss.

Tonight I will remove everything bar the Phone line and ONT cable.

We have a "Smart" boiler thermostat that is connected via the wifi and as far as I know nothing else other than phones and occasional tablets. I have a device that says V2035, assumed that was the thermostat. There also radbots AFAIL they arent connected via wifi

https://www.securemeters.com/product/domestic-heatin...


We had a soundbar that also connected but since the move to SKY, I haven't updated the wifi on it in case that was causing problems.

I did ask SKY to get the engineer to check the splice, as someone on the SKY forum mentioned it but he didn't even visit the property (it was raining) he called and did a line test remotely and did ask him to do it again in case it did act up but both times it passed.

The packet loss is ongoing with only worklaptop and the two switches connected. i haven't changed the WIFI ID yet so none of the devices are online, still packet loss.

Will take the cables out tonight and see how it goes. Ive done it before and still PL , hope is eternal.

My Broadband Ping

In reply to a post by Ahmedg:

The packet loss is ongoing with only worklaptop and the two switches connected.

The BQM is testing from Thinkbroadband's servers (in London) to the Sky router in your home. So nothing you do with WiFi or routers or Ethernet cables should make any difference. If it DOES make a difference, then post back as you may be pinging some device in your home using IPv6.

Either:
* The Sky router is faulty and not responding correctly
* There is an issue on the Sky part of the connection (as Openreach have tested theirs)

If Sky haven't replaced the router, that might be worth asking. If they can't find the fault, then your only option would be to move to a different internet provider that uses Openreach FTTP.

You would need to be engaged in a fault with Sky that they can't fix before they would even consider releasing you from a minimum term contract.

Hi,
They replaced the router, pretty fast, the latest BQM is on the new router.
I put in the IP4 address in the BQM, could that still use IP6?

In reply to a post by Ahmedg:

They replaced the router, pretty fast, the latest BQM is on the new router.
I put in the IP4 address in the BQM, could that still use IP6?

Good - replacing is a simple thing to try.

If you use IPv4 address then no, that is IPv4.

THere is still packet loss.

From 10:30PM last night, I pulled everything out of the router other than the ONT lead. from than until 4:30AM it was WIFI enabled and than from 4:30AM to 8AM WIFI was disabled via settings so nothing could join the network and all cables were still out.
There is still consistent packet loss. I dont know if other SKY customers experienced the same?

My Broadband Ping