Think I answered my question.

I other IP addresses were still being monitored but showed no packet loss.

My Broadband Ping

and this one which was the one before the router was replaced. The big red blob is when it was swapped over and then took time for new allocation to someone else.

My Broadband Ping

Edited by Ahmedg (Fri 15-Mar-24 12:34:51)

I setup a BQM on my brother's line who is also on Sky and 2 doors down on the same pole, his BQM is showing packet loss.

I had a call from the priority team, he had no clue what packet loss was and promised to liaise with network team, he ran speed checks which came back low, escalated it again and 2 hours later got SMS to say resolved, issues still there☹️☹️

SKY Network team have run extensive tests and not found any issues. Case closed, they have offered to release me from the contract.