100% Packet Loss Virgin M125

I am on virgin 125 service and am experiencing BQM showing 100% packet loss depite internet working ok.
I have checked that IP address is correct.
I have checked Router status each time BQM goes 100% red and no events are logged at those times.
Deleting BQM and reinitialising clears issue but comes back again sometimes after two days sometimes after only a few hours. Anyone explain what is happening!

When you delete and recreate it have you checked if the IP address has changed? It sounds like you are on a standard dynamic IP and when the IP changes it won't be able to connect any more (or worse still you could be pointing at someone else's IP without realising).

If this is the case then you can use dynamic DNS services to update a domain name as the address changes and use the domain name for the BQM.

In reply to a post by DA65:

Deleting BQM and reinitialising clears issue but comes back again sometimes after two days sometimes after only a few hours. Anyone explain what is happening!

See Ian's point about your IP changing, but most COAX cable (DOCSIS) Virgin Media areas are very sticky IP addresses.

The other problem that can occur is the power levels on your coax connection from the street to your modem are either too high or too low.

This is where the Virgin Community Forum can help, you can post in their forum your existing levels and the experts (and staff) on the forum can help troubleshoot or call out a technician to adjust the street equipment.

Sorry for delay I replied to this response on friday last but it seems not to have posted!
Each time I recreate I use BBQM tool find my ip address which always provides same address used for each previous BQM.

Sorry for delay I replied to this repsonse Frifday last but it seems not to have posted!
Each time the BQM goes 100% Red I check router status and power levels are usually between -1.2 and -4.2 the latter being a shade below spec but not significant. Virgin techs recently visited to check connection and removed a redundant splitter which has noticeably improved performance and stability of connection.
I did notice that router status log shows "DHCP RENEW WARNING - Field invalid in response v4" every 2 or 3 days but the timing doesnot correspond with the BQM issue.