yesterday was through the VPN, today between 7.30 and 9.30 without. I briefly tried again with the VPN after writing my previous reply and again. Below is the terminal output of the test in the latter case: all good

Configured with test secret: REMOVED
1746780420 0 windows.mouselike.org response in 2ms
1746780421 1 windows.mouselike.org response in 2ms
1746780422 2 windows.mouselike.org response in 2ms
1746780423 3 windows.mouselike.org response in 2ms
1746780424 4 windows.mouselike.org response in 2ms
1746780425 5 windows.mouselike.org response in 2ms
1746780426 6 windows.mouselike.org response in 2ms
1746780427 7 windows.mouselike.org response in 2ms
1746780428 8 windows.mouselike.org response in 2ms
1746780429 9 windows.mouselike.org response in 2ms
1746780430 10 windows.mouselike.org response in 2ms
1746780431 11 windows.mouselike.org response in 2ms
1746780432 12 windows.mouselike.org response in 2ms
1746780433 13 windows.mouselike.org response in 2ms
1746780434 14 windows.mouselike.org response in 2ms
1746780435 15 windows.mouselike.org response in 2ms
1746780436 16 windows.mouselike.org response in 2ms
1746780437 17 windows.mouselike.org response in 2ms
1746780438 18 windows.mouselike.org response in 2ms
1746780439 19 windows.mouselike.org response in 2ms
1746780440 20 windows.mouselike.org response in 2ms
1746780441 21 windows.mouselike.org response in 3ms
1746780442 22 windows.mouselike.org response in 2ms

God knows what HO is doing!

Edited by Pippo123456 (Fri 09-May-25 10:07:37)

Yeah I can see it’s a clear BQM from the Firebrick at AAISP…not so from the f8lure server at Zare

https://f8lure.mouselike.org/index.asp?DoAction=View...

In reply to a post by billford:

I'm no expert so doesn't tell me much, except to wonder what happened to steps 4 to 7?
Anyone else?

This is standard practice for some ISP networks. It's not hugely ideal but not per se a problem.

So what’s the score with your connection @Pippo123456 ?

I can see from f8lure @ Second Opinion hosted at AAISP using a FireBrick - that there was clear connection for around 2 hours this morning. Then so back to a wall of red.

Are Hyper on the case now helping you with your fixed IP ping test diagnosis?

Thanks for following -up.

Hyperoptic: they sent an engineer on Monday who verified that the connection is fine and the problem is upstream. In a follow up email they said that they were going to conduct essential maintenance work on my line next Thursday and this would result in a loss of connectivity for 6 hours ."This work will be carried out remotely, so there’s nothing for you to do and we won’t need to visit your property." Hopefully this will solve the issue. I will update this thread with the result.

Broadband test: the clear connection you saw this morning was when the VPN got disconnected. Funnily enough without the VPN the testing updates fine @ Second Option but not at BQM or the "first option test" at f8lure. Also the reverse test with f8lure, that I understand is not forwarded to Second Opinion, always yields a wall of red. I have no explanation for either.

The reason why the Second Opinion test and external ping don't work with the VPN on is that the router tunnels the reply through the VPN as I am not knowledgeable enough with routing to avoid this. Same for me not being able to SSH into the router by excluding ssh on the WAN interface from tunnelling through the VPN

Its no consolation - but I had the same email notice from Hyperoptic about line maintenance that came through yesterday:

Keeping your Hyperoptic service hyperfast and ultra-reliable is our number one priority.
That’s why we continuously monitor our network to ensure you always get the best possible connection.
As part of this, we wanted to let you know that we’re planning some essential maintenance work at xxxxx on 22/05/2025, between 08:00 - 17:00.

Within this time we estimate the activity will result in a loss of connectivity for 6 hours .

This work will be carried out remotely, so there’s nothing for you to do and we won’t need to visit your property.
Once finished, your service will be restored automatically. Should you have any trouble getting back online, we recommend turning your router off for 10 seconds and then back on again.

We’re sorry for any inconvenience caused. We know downtime can be frustrating and will do our best to complete the work as quickly as possible. If you have any questions, please contact us here, email us at [email protected] or give us a call on 0333 332 11 23.

Thanks,
Igor Sabljak
Head of Customer Service Operations

It's not my main circuit (it's my backup) so I'm not particular fussed. I've also noticed that since Monday the BQM graphs for my Hyperoptic connection the spiky minimal evening peak congestion (evident after 8pm) has now vanished and so to (more concerning) the associated small packet loss at this time.

None of these bear any relation to your issue, but mentioning them in the round.

At the end of the 6h maintainance work I am not sure I can notice any improvement with the VPN disconnected. Still dropouts and wall of red on BQM and F8lure despite connecting the Openwrt router directly to the ONT. As usual Firebrick works but it's difficult to read on its short vertical scale.

Repeated speed tests on TB report an F for bufferbloat. I have activated SQM on the OpenWrt, but I am not sure it makes any difference.

In reply to a post by Pippo123456:

At the end of the 6h maintainance work I am not sure I can notice any improvement with the VPN disconnected. Still dropouts and wall of red on BQM and F8lure despite connecting the Openwrt router directly to the ONT. As usual Firebrick works but it's difficult to read on its short vertical scale.

Repeated speed tests on TB report an F for bufferbloat. I have activated SQM on the OpenWrt, but I am not sure it makes any difference.

Have you asked them to allocate you another static IP address. Perhaps from a different range?

Before doing that, could you advise about a router known to work with HO and BQM. My raspberry/openwrt not only does not work with BQM but does not reconnect automatically if the connection drops. That is why yesterday I had to revert to using the VPN….

Are you doubting your router and/or your setup?

I'm running the Hyper connection on a MikroTik CCR, alongside another provider connection.

MikroTik's can be somewhat of an acquired taste, but there'e stacks of routers in all range of price and capability that will manage a BQM just fine. Just one recent (new) example I've been quietly impressed with the new Ubiquiti Cloud Gateway Fiber - which offers great bang for buck in a small form factor.