Cannot use BQM with Hyperoptic

I am on Hyperoptic with a static IP (IPv4) address. BQM gives always 100% packet loss (https://www.thinkbroadband.com/broadband/monitoring/quality/share/create/705f05a47946ad83fb0ce8697f91f4cee173504c)

I know that the Hyperoptic router does not respond to ping requests, but I get the same results running Openwrt on a Raspberry Pi 4 either straight into the fibre socket or connected to the Hyperoptic router. In the latter case the Raspberry is on DMZ. Either way the Raspberry responds to ping request from outside the network (e.g. from my 5G phone network) but the BQM returns a solid red reading.

Is Hyperoptic doing something strange? Is there anything I can do about it? I am experiencing very frequent dropouts (hence my need to document the connection quality) but not 100% packet loss!

TIA

I have a TBB BQM pointed to a Hyperoptic FTTP connection (also with static IP). It's been stable. This is running to my own router.

What IP range have you been assigned to? I am on 140.228.71.0/24

My Hyperoptic BQM (live)

Edit: the hyperlink in your OP is not working. Can you re-share the direct link made from "share live graph" on the main BQM page.

Edited by Pheasant (Tue 06-May-25 17:51:02)

Thanks for your reply. My IP address is 140.228.71.156.

My Hyperoptic BQM live

At the moment the Raspberry/Openwrt is connected to the Hyperoptic router in the DMZ. If I connect it directly to the socket I get the same results but the connection drops after 20 minutes or so...

Edited by Pippo123456 (Tue 06-May-25 18:56:08)

Your IP address is definitely reachable. Try deleting the BQM completely and re-create it from scratch.

Also setup a ping based monitor at f8lure.mouselike.org and see what overnight results you get from there.

I have created new BQM

and setup a F8lure account
F8lure ping results

On both 100% packet loss. It is as if I am behind a CGNAT despite a static IP!

Thanks for all your help!

Edited by Pippo123456 (Tue 06-May-25 19:47:41)

Is this a Hyperoptic business or residential service?

Humour me - can you confirm what’s returned by visiting say https://whatismyipaddress.com/ ?

Edited by Pheasant (Tue 06-May-25 20:05:12)

Residential.
Both Ip.me and whatsmyipaddress.com return my static IP.

It is very weird.

Have you got the Hyperoptic router still in play currently?

Yes

Remove the Hyper router and connect another router directly to the ONT.