The promised SKY engineer never turned up, called CS and (s)he was never booked in.

Done all raft of tests and all passed other than the initial speed test which was below minimum.

Currently only wif enabled and 4 devices logged in and still getting red lines on the TBB BQM monitor.

https://www.thinkbroadband.com/broadband/monitoring/...

The one with the IP6 address reports nothing

My Broadband Ping

At whits end here as to what else I can do to resolve this, speeds still erratic

From reading many of your recent posts it appears you might be doing speed tests over WiFi.

In order to get accurate results you need to do your speed tests over a wired connection.
Even the act of your neighbours using WiFi at the same time as you can considerably affect your throughput on WiFi.

Most are done wired to a USB dongle on a year old laptop.

I do some on my phone over WIFI but only when I am around 3 metres from the router. and to check speed when TV PQ changes,, TV is also in the same room as router.

I don't expect same speeds on WIFI as router and expect big variations when in other rooms and have those devices connected via switch and cable back to the router.



Ive seen some BQM with no packet loss, mine has constant low level PL and speed fluctuates.

In reply to a post by Ahmedg:

Most are done wired to a USB dongle on a year old laptop.

USB to Ethernet dongle? Some of these are good, some are bad. Is the USB port a USB-A version 3 (typically coloured blue) or a USB-C connector? What make/model is the Ethernet adaptor? I've seen all sorts of speed problems with USB-A ver 3 adaptors only 4 years ago, on internal corporate networks, not using internet speedtests. Shame many laptops don't come with Ethernet ports built in these days.

Hi,

I tried with two different makes but essentially same build type and they are both USB C connection to the laptop.

I had the BQM on today with all cat 5e to the switch and VOIP phone pulled out, only 4 devices connected via WIFI as a test to see if the BQM would improve, packet loss all the time.

My Broadband Ping

This may be fine? just going off what I have read and seen in other BQM, there is no PL.

Also watching something on Prime, with just WIFI enabled, with the above setup, it stopped playing started buffering. Did the Sky speed to the HUB and that was showing 230Mb, doesn't explain the buffering as no data heavy apps or anything else was connected.

Just trying to get to the bottom, if its my setup or connection., if the PL is the cause

The connection speeds are erratic flaky and my understanding and it may be incorrect, fibre once connected should be stable and you get the speeds that it synchs with all the time if nothing is devouring the connection internally?

In reply to a post by Ahmedg:

Just trying to get to the bottom, if its my setup or connection., if the PL is the cause

Changing stuff internally on your network isn't going to change the BQM. This is checking the connection between the Thinkbroadband network and your router. As you are on Sky, this is testing the connections from

Thinkbroadband -> <exchange point> -> Sky internet -> Openreach -> Your home -> Router

The connection speeds are erratic flaky and my understanding and it may be incorrect, fibre once connected should be stable and you get the speeds that it synchs with all the time if nothing is devouring the connection internally?

The FTTP connection is fixed speed between you and Sky's network over the Openreach fibres. Once you get to Sky, the connection goes to the internet and at that point you are on a motorway like the M25 where _anything_ can happen... but for connections to UK sites such as Thinkbroadband you should get consistency, unless you are on a bargain basement ISP.

You may want to complain to your ISP.

To compare I have Virgin Media's M250 service (old coax/DOCSIS area), which is 250 Mbps download, and my BQM is in the sig at the bottom. I don't see any PL, and I get consistent speeds, see my latest speedtest:
https://www.thinkbroadband.com/speedtest/17094011894...

Sky won't accept any other speed test other than their own which is done via account and that fluctuate from the low 200 to low 400.

They've found the speed below guarantee despite saying sending an engineer out never did

I've had these issues since getting FTTP coming up to 3 months. Will persevere

At least it's good to know packet loss is not down to me.

thank you for your help.

In reply to a post by jchamier:

In reply to a post by Ahmedg:

Just trying to get to the bottom, if its my setup or connection., if the PL is the cause

Changing stuff internally on your network isn't going to change the BQM. This is checking the connection between the Thinkbroadband network and your router.

Caveat - if you're on IPv6 for BQM you may be monitoring something beyond the router - in which case wifi can affect too etc..

In reply to a post by seb:

Caveat - if you're on IPv6 for BQM you may be monitoring something beyond the router - in which case wifi can affect too etc..

Of course, I forget as my ISP still doesn't do v6...

Hi,

Even if I use the IPv4 address for the BQM?

My Broadband Ping


The BQM automatically picked the IPv6 address up but that just returns a solid red wall and nothing else

https://www.thinkbroadband.com/broadband/monitoring/...

Time to trouble shoot internally than. I have two unmanaged switches via cable. I did retest the cables with cable tester and that lit up in the right order but perhaps might be something else awry with them or the switches.

Thanks