Option 4 Yahoo To Total BB 3 No Phone !

Ordered a couple of weeks ago from the upgrade on main website where im 100% sure it said free hub and free phone. Order has arrived today with just hub ! Just checked original email and it mentions only the hub !

Anyone else been stitched up ?

Edited by redstripe (Sat 15-Jul-06 17:22:59)

Yeah just about everyone who upgraded under the same circumstances!!! Be prepared for a long battle with BT over wether your actually entitled to it or not!!

i just rang up, after a week of being on normal bt, threatened to disconnect, stated i had not receieved a welcome pack, and by law to enter a cooling off perid you have to receieve a welcome pack, they soon gave me a hub and phone, so so far ive had, free dect handset, free hub and phone, free voyager router, and

Wouldnt be so smug until you actually recieve your first bill and find out that they have in fact charged you for it all !! Then your battle will begin trying to get a refund!!

oh it wont, not when i got manager names etc, its not smugness lol, its the fact that for once, i feel as though im getting somwhere

I've just regraded from Option4 to TotalBB 3, do I still have to go through another 10 day training period?

no further training period, as your already on Max. No wholesale orders are involved.

Which phone No did you use to contact them ?

Thanks

Stew

How did you request the regrade? I tried to regrade today through the website and got a message that an existing order was being processed, so I'll have to call the helpdesk. Strange, because I'm not waiting for any orders to be processed.

I'm on BT Yahoo Option 4 and went for Max in April. I'm unclear why BTY Option 4 costs more than the new Total Broadband Option 3, when you appear to get less for it, other than a bigger download limit which vastly exceeds my requirements.

I changed from opt 4 to the new total 3 option. got all last monday, except the hub phone, so i called them on tuesday morning and it was passed to another department for me to get a call back. so after about 3 hours, they ring my mobile and leave a voice mail, and she clearly states that it was the FREE hub phone i was enquiring about, and that i'd have it within 8-10 days. Next thing i know, after 2 public holidays, the DECT phone arrives on Friday, with a letter explaining about the delay on the HUB phone.

I just rang the normal BT number (150 from the bt line) and went through to broadband