slow speeds again 2

well as i suspected helpdesk told me delete cookies turn off firewall and anti virus software then run BT speedtester so humoured them and got same speed 458kps as b4.They decided to put me in touch with line faults who said plug into test socket for 5 hours and if that did,nt get speed back up ring up and request a line test to check if there was a fault on the line.I do wish you could get some better help off them but hey do i believe in miracles.

I know what you mean, im with TT and since weds last week i've had slow download speeds im talking 30KBs, its mad!, got TT on the horn so they know about it, hopefully they,ll do something quick because its damn stupid. Was working fine before this happened

never had good download speeds but connection was 9 times out of 10 always at 3.5.Seems by viewing posts a lot of people have these probs.Like i said in previous post with aol always had solid 1mb

I cant get above 20 kb now on a 2mb line...ive seen some rubbish but this takes the biscuit, Id phone customer service but I might end up ordering a curry if you know what I mean.

well rang line faults this morning and got all the usual junk about turn off firewall anti virus etc etc.Guess what no solution to the prob apart from there seems to be a fault so will ring you back in next 24 to 48 hours.So stuck at 500kbps and waiting fingers x for callback but judging by previous posts on this forum not holding out much hope.Thinking of telling them to stick their broadband and telephone too but only been with bttb 3 month so legally don,t know where i stand.It justs makes you fume that such a big company like bt can,t, or will not get customer service sorted out.